Top 472 Customer service manager Jobs in Bronx Ny

Senior Manager - Call Center Quality Assurance
1199SEIU Family of Funds —New York, NY
- $125,400 - $156,700 a year
- Full-time
- Microsoft Excel
- 6 years
- Analysis skills
Senior Manager of Customer Success
MetroPlusHealth —New York, NY
- $80,000 - $90,542 a year
- Hybrid work
- Marketing
- Analysis skills
- Bachelor's degree
Quick Apply
2d
Client Service Supervisor- Office Services
Canon U.S.A., Inc. —New York, NY
- $66,300 - $68,700 a year
- Full-time
- Clean driving record
- Sales
- 5 years
- Profit sharing
- Health insurance
Quick Apply
Customer Service Manager
Agency Cyber Inc —New York, NY
- $90,000 - $120,000 a year
- Full-time
- 5 years
- HIPAA
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
Customer Service Vendor, Senior Manager
LVMH Perfumes & Cosmetics —New York, NY
- $140,000 - $170,000 a year
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Senior level
Quick Apply
Customer Experience Manager
Saks Fifth Avenue —New York, NY
- $94,388 - $117,986 a year
- Weekends as needed
- Bilingual
- Mid-level
- Mentoring
10d
Client Service Manager
Sunstates Security —New York, NY
- $80,000 a year
- Urgently hiring
- Computer literacy
- Mid-level
- In-person
- Health insurance
- Dental insurance
Logistics & Customer Service Manager, Americas
Stella McCartney Ltd —New York, NY
- $95,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Employee discount
- Referral program
Customer Success Manager - NY
Atera —New York, NY
- $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Manager, Sales and Customer Service (TEMP)
Macy’s —Bronx, NY
- $67,560 - $112,440 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
9d
Manager, Sales and Customer Service
Macy’s —Bronx, NY
- $67,560 - $112,440 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
9d
Manager, Customer Experience
Pilot Fiber —New York, NY
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
12d
Client Relations Manager
Forrest Solutions LLC —New York, NY
- $120,000 - $140,000 a year
- Full-time
- 5 years
- Office
- Mentoring
Quick Apply
Customer Support Team Manager
Topline Pro —Brooklyn, NY
- $110,000 - $140,000 a year
- Full-time
- Recruiting
- In-person
- Senior level
- Health insurance
- Dental insurance
Customer Success Manager
Eulerity —New York, NY
- $70,000 - $120,000 a year
- Multiple hires
- Remote
- Senior level
- 2 years
- Communication skills
- Commuter assistance
- Health insurance
Quick Apply
Customer Activation Manager, Commercial
Ramp —New York, NY
- $97,100 - $148,400 a year
- Full-time
- Hybrid work
- CPA
- Mid-level
- 3 years
- Travel reimbursement
- AD&D insurance
Manager, Customer Success
PermitFlow —New York, NY
- $150,000 - $190,000 a year
- Full-time
- Hybrid work
- Management
- Mid-level
- Office
- Commuter assistance
- Health insurance
Quick Apply
Manager, Customer Support Unit
DEPARTMENT OF FINANCE —Manhattan, NY
- $91,709 a year
- Full-time
- High school
- Office
- Administrative experience
- Work from home
- Loan forgiveness
2d
Manager, Customer Success
SS&C Technologies —New York, NY
- $115,000 - $145,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- Senior level
- Paid holidays
- Health insurance
Manager, Service Operations
Thrive —New York, NY
- $90,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Recruiting
- Organizational skills
Quick Apply

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Senior Manager - Call Center Quality Assurance

1199SEIU Family of Funds -
New York, NY

Apply Now

Job Details

Full-time
$125,400 - $156,700 a year

Qualifications

Staff supervision
Confidential information handling
Microsoft Excel
Managing teams in a customer support role
Word embeddings
Productivity software
Call center management
Senior leadership

Full Job Description

Requisition #:

7163

# of openings:

Employment Type:

Full time

Position Status:

Permanent

Category:

Non-Bargaining

Workplace Arrangement:

Hybrid

Fund:

1199SEIU National Benefit Fund

Job Classification:

Exempt

Responsibilities

Manage the operations of the organization's Telephone Quality Monitoring program to ensure proper quality assurance policies and procedures are met
Oversee all quality assurance for the Member Services operations including development, implementation and improvement of quality program standards and reporting. Implement best practices for QA in the Call Centers.
Ensures that each staff member has clearly established goals and objectives, monitors staff performance, conducts periodic performance evaluations and ensures succession planning for key positions, including own
Motivate and inspire team members, maintains healthy group dynamics, facilitates problem solving and collaboration, and helps drive appropriate workplace behaviors
Identifies trends and improvement opportunities on an individual, team and call center level with the objective of improving member satisfaction, accuracy, compliance, first contact resolution, and adherence to member service expectations
Generate comprehensive qualitative and quantitative reports: conduct performance analysis to identify appropriate performance standards and acceptable quality levels
Develop efficiencies to consolidate and increase the effectiveness of reporting, and maintain department reports used internally and externally
Plan, coordinate and direct quality assurance activities designed to promote outstanding member service. Lead the design and implementation of policies and procedures to ensure that quality standards are met. Participates in design of call monitoring formats and quality standards
Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics
Provides project support as a department advocate and subject matter for team projects with tasks that will impact the processes and procedures for quality assurance team and the call centers
Identify and evaluate state-of-the-art technologies: defining user requirements: productivity, quality, and member-service standards; contributing information and analysis to organizational strategic plans and reviews
Produces and analyzes reports for trends, patterns, and root causes of issues
Perform additional duties and projects as assigned by management

Qualifications

Bachelor’s degree in a related field or equivalent work experience
Minimum six (6) years’ experience supervising or managing a large call center environment; to Include Quality Management experience required
Proficient in Microsoft Word, Excel, including PowerPoint required
Comprehensive knowledge of Verint or equivalent call center management application
Knowledge of Fund Benefits, Programs, Policies and Procedures
Strong background in developing Call Center Training and implementing Quality Assurance programs
Professional demeanor, dependable, and able to maintain confidential information required
Proven leadership and management skills to include hiring, training, coaching, conflict resolution, performance management, and time management
Effective oral & written communication skills, excellent interpersonal skills, able to present with credibility and authority. Must be able to effectively communicate with all levels of management including both internal and external partners
Proactive, innovative, able to develop new concepts and to deliver creative solutions. Ability to make critical business and make decisions independently
Strong critical thinking and analytical skills with effective troubleshooting and problem-solving abilities
Self-motivated with a high level of initiative and work well in a team environment; demonstrated ability to support team members in achieving department goals

Apply Now

Refine Your Search

customer service manager jobs in bronx ny

Senior Manager - Call Center Quality Assurance

Senior Manager of Customer Success

Client Service Supervisor- Office Services

Customer Service Manager

Customer Service Vendor, Senior Manager

Customer Experience Manager

Client Service Manager

Logistics & Customer Service Manager, Americas

Customer Success Manager - NY

Manager, Sales and Customer Service (TEMP)

Manager, Sales and Customer Service

Manager, Customer Experience

Client Relations Manager

Customer Support Team Manager

Customer Success Manager

Customer Activation Manager, Commercial

Manager, Customer Success

Manager, Customer Support Unit

Manager, Customer Success

Manager, Service Operations

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