Top 608 Enrollment manager Jobs in Bronx Ny

Telesales and Recovery Manager
MetroPlusHealth —New York, NY
- $130,000 - $142,074 a year
- Weekends as needed
- 5 years
- Mid-level
- Administrative experience
Quick Apply
Manager, Medicaid Strategic Initiatives
Healthfirst —New York, NY
- $88,700 - $149,430 a year
- Full-time
- Microsoft Excel
- Public speaking
- Bachelor's degree
- Health insurance
- Dental insurance
Family Outreach & Enrollment Associate/Manager - Bronx & Upper Manhattan
Zeta Charter Schools —New York, NY
- $66,500 - $85,000 a year
- Urgently hiring
- School experience
- Spanish
- English
- 403(b) matching
- Health insurance
Senior Manager, Eligibility
1199SEIU Family of Funds —New York, NY
- $125,400 - $156,700 a year
- Full-time
- Microsoft Word
- Computer science
- Computer Science
Wellness Manager - Bronx, NY - Hybrid
WORKCARE INC —Bronx, NY
- $75,000 - $87,000 a year
- Full-time
- 5 years
- HIPAA
- Mid-level
- Wellness program
- Health savings account
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Manager, Enrollment Fulfillment Operations
New York Life —New York, NY
- $90,000 - $115,000 a year
- Remote
- Bachelor's degree
- Mentoring
- Experience equivalent to degree accepted
- Loan repayment program
- Disability insurance
Admissions Manager
The City University of New York (CUNY) —New York, NY
- $86,741 - $102,408 a year
- Full-time
- 6 years
- Oracle
- Office
- Health insurance
- Paid time off
Enrollment Bursar Manager (HEA) - Office of the Bursar
The City University of New York (CUNY) —New York, NY
- $86,741 - $105,816 a year
- Full-time
- 6 years
- Office
- University
- Health insurance
- Paid time off
13d
Program Manager
1199SEIU Family of Funds —New York, NY
- $89,200 - $111,500 a year
- Temporary
- Microsoft Word
- 5 years
- Mid-level
Program Manager. Training and Development - Level I
NYC Health + Hospitals —New York, NY
- $80,114 a year
- Online Application
- Hospital
- Administrative experience
- Education
- Commuter assistance
- Paid holidays
Manager Of Health Insurance Enrollment
NADAP Inc —New York, NY
- $80,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health insurance
Quick Apply
8d
Benefits Account Manager
The Hilb Group —Uniondale, NY
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Disability insurance
Program Supervisor
Services For The Underserved, Inc. —New York, NY
- $65,000.00 - $68,907.33 a year
- 8 hour shift
- Remote
- Bilingual
- Microsoft Excel
- Customer service
- Paid time off
Manager, Operations - Credentialing
Northwell Health —Westbury, NY
- $66,300 - $98,500 a year
- Full-time
- HIPAA
- Bachelor's degree
- Experience equivalent to degree accepted
- Opportunities for advancement
Program Manager
New York University —New York, NY
- $70,000 - $84,460 a year
- Full-time
- Hybrid work
- 5 years
- University
- Bachelor's degree
Office and Data Manager
NEW SETTLEMENT —Bronx, NY
- $55,000 - $65,000 a year
- Full-time
- Spanish
- Google Workspace
- English
Quick Apply
Security Account Manager
Allied Universal —New York, NY
- $130,000 a year
- Full-time
- Military
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Financial Counseling Manager
NYU Langone Health —New York, NY
- $84,577.92 - $94,396.54 a year
- Online Application
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Wellness program
Product Manager
SalvoHealth —New York, NY
- $130,000 - $150,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Product management
Quick Apply
PROGRAM MANAGER, NY
The Knowledge House Fellowship, Inc —Bronx, NY
- $78,000 - $85,000 a year
- Full-time
- Hybrid work
- Classroom
- Mid-level
- Office
- Commuter assistance
- Health savings account

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enrollment manager jobs near bronx ny

Telesales and Recovery Manager

MetroPlusHealth -
New York, NY

Quick Apply

Job Details

$130,000 - $142,074 a year

Qualifications

Sales team management
Administrative experience
Data-driven problem-solving
Sales leadership
Telemarketing
Delegation
Data analysis software

Full Job Description

Position Overview

Empower. Unite. Care.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

Under the direction of the Chief Growth Officer, the Telesales and Recovery Manager will be primarily responsible for the oversight and monitoring of the daily sales and retention activities of all Telesales Sales Representatives (TSRs) and Recovery Unit Enrollment Sales Representatives (RU ESRs) within the Sales Department. The Telesales and Recovery Manager will work collaboratively with the Senior Directors, Regional Sales Directors as well as other MetroPlusHealth department heads to ensure enrollment and retention of potential and existing members into one of the various lines of business. The Telesales & Recovery Manager will also serve as a liaison to external and internal customers.

Scope of Role & Responsibilities

Manages and oversees the daily operations of the Telesales and Recovery (Retention) Team
Assigning tasks, assignments and projects to team members relating to new member acquisition and existing member retention such as online booking, newborn outreach, disenrollment outreach, document collection and premium payment collection, etc.
Develops sales scripts and other communication related documents to ensure standardization and compliance
Establishes target and goals to achieve KPIs related to sales expectations.
Measures and monitors KPI’s such as inbound/outbound calls, call waiting and abandonment times, document collection, premium payment collection, renewals, etc., and analyzes production data to drive performance.
Prepares monthly and annual performance reports.
Provides product/service information by answering questions, offering assistance and by addressing complex customer complaints or escalated sales calls.
Ensures the accuracy and quality of enrollment applications submitted by Telesales Representatives (TSR) and the Recovery Unit Enrollment Sales Representative (RU ESR), which includes detailed analysis and correction of submitted work, coaching and feedback aimed at improving the process.
Responsible for effective developmental coaching and counseling to employees, both verbal and written.
Performs in-person audits and Silent Observations to ensure consistent adherence to established policies, procedures, and best practices. This includes evaluating the enrollment interactions among TSRs, RU ESRs, and prospective clients to identify training needs, uncover challenges, and drive continuous process improvement.
Motivates and supports TSRs and RU ESRs through feedback on quality of work, job performance and productivity goals, and by maintaining open communication.
Keeps up-to-date with industry trends and product knowledge and disseminates information to the Telesales and Recovery Team
Design outreach strategies that build trust with internal and external customers/stakeholders.
Attends, coordinates and executes Sales Department and staff meetings held to disseminate general information and departmental updates, conducts weekly team meetings to address strategies in new enrollment and retention efforts.
Recommend changes for process improvement.
Responsible for timely entry of work schedule into the Sales Department Scheduler program and adjusting coverage to ensure operational efficiency during peak call volume hours and for the review and timely submission of TSR’s and RU ESR’s timesheets.
Assists in hiring and onboarding new employees.
Develop onboarding and ongoing training programs in collaboration with Training and Development Department.
Coordinate acquisition of resources to ensure availability of tools needed by the Team to efficiently execute their function.
Collaborates with Sales Leadership and cross-functional teams (Marketing, IT, Training & Development) to ensure efficient operational workflows and alignment with promotional campaigns, training initiatives, and technical solutions.
Ability to work on weekends
Performs other related duties as assigned by the Chief Growth Officer.

Required Education, Training & Professional Experience

Bachelor’s Degree required; and
5 years of supervisory experience in sales, preferably in Managed Care; and
5 years of administrative experience and background; or
A satisfactory equivalent combination of education, training, and experience.
General knowledge of policies and programs utilized in the operation of a Telesales Team, ability to assimilate and analyze data, to recommend action based on analytical findings, and to assist in the solution of complex problems
Familiarity with quality assurance and data analysis software

Required Licensure and/or Certification

Must complete and pass the NY State of Health approved CAC training program and become certified. Must complete all required annual CAC recertification.

Professional Competencies

Integrity and Trust
Customer Focus
Business Acumen
Functional/Technical skills, including familiarity with quality assurance and data analysis software
Written/Oral Communication
Excellent Phone Etiquette
Organizational Skills and Attention to Detail
Negotiation and Problem-Solving Skills
Sales Leadership and Coaching
Strategic Thinking and Decision-making
Excellent verbal, written presentation and organizational skills are necessary.

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Refine Your Search

enrollment manager jobs in bronx ny

Telesales and Recovery Manager

Manager, Medicaid Strategic Initiatives

Family Outreach & Enrollment Associate/Manager - Bronx & Upper Manhattan

Senior Manager, Eligibility

Wellness Manager - Bronx, NY - Hybrid

Manager, Enrollment Fulfillment Operations

Admissions Manager

Enrollment Bursar Manager (HEA) - Office of the Bursar

Program Manager

Program Manager. Training and Development - Level I

Manager Of Health Insurance Enrollment

Benefits Account Manager

Program Supervisor

Manager, Operations - Credentialing

Program Manager

Office and Data Manager

Security Account Manager

Financial Counseling Manager

Product Manager

PROGRAM MANAGER, NY

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