Top 36 It manager of end user systems & support Jobs in Brookfield, Ct

IT Manager of End User Systems & Support
Bigelow Tea —Fairfield, CT
- 7 years
- Inventory management
- Mid-level
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Manager, Desktop Support
PHOTRONICS INC —Brookfield, CT
- Full-time
- Computer Science
- Office
- Bachelor's degree
- Health insurance
- 401(k) matching
9d
Assistant IT Operations & EHR Manager
Pediatric Healthcare Associates —Shelton, CT
- Full-time
- Computer science
- Computer Science
- HIPAA
- On-the-job training
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8d
Manager of Corporate Systems
Roller Bearing Company of America, Inc —Oxford, CT
- Office
- Finance
- Analysis skills
- Health insurance
- Dental insurance
Assistant IT Manager - Pediatrics
Pediatric Healthcare Associates —Shelton, CT
- Full-time
- Computer science
- Computer Science
- HIPAA
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8d
Cadence Systems Analyst II
Yale New Haven Health —Stratford, CT
- Full-time
- Research
- Mid-level
- Presentation skills
IT/Security Compliance Manager
EMCOR Group, Inc. —Norwalk, CT
- $153,000 - $163,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Health insurance
- Dental insurance
IT Project Manager {W}
ARKA Group, L.P. —Danbury, CT
- Email
- Background check
- Customer service
- 5 years
- Paid parental leave
- Health savings account
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Manager, People Services Operations
Subway —Shelton, CT
- $105,000 - $125,000 a year
- Full-time
- Background check
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
7d
Application Developer II
Roller Bearing Company of America, Inc —Oxford, CT
- Microsoft Excel
- Microsoft Access
- 5 years
- Health insurance
- Dental insurance
Manager, IT Program Management - Infrastructure
Hubbell Incorporated —Shelton, CT
- Hybrid work
- Computer science
- Computer Science
- Master's degree
Application Developer / Report Writer
Roller Bearing Company of America, Inc —Oxford, CT
- Microsoft Word
- Microsoft Access
- ERP systems
- Health insurance
- Dental insurance
Sr. Software Engineer, Mobile App
Subway —Shelton, CT
- $119,200 - $149,000 a year
- Computer science
- 6 years
- Computer Science
- 401(k)
- Tuition reimbursement
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Senior Manager - Infrastructure
Avangrid —Orange, CT
- $141,440 - $194,500 a year
- Office
- Master's degree
- Bachelor's degree
- Dental insurance
- Tuition reimbursement
4d
Engineer - Network Security
Avangrid —Orange, CT
- $96,400 - $120,500 a year
- Computer Science
- Research
- Office
- Dental insurance
- Tuition reimbursement
4d
EHR Support Specialist
CONNECTICUT INSTITUTE FOR COMMUNITIES INC —Danbury, CT
- $42,000 - $52,000 a year
- Full-time
- Current TB test
- Writing skills
- HIPAA
- Paid holidays
- Health insurance
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Senior Manager, Credit Model Development - Commercial Scorecard Development & Maintenance (Hybrid - see description for potential locations)
M&T Bank —Bridgeport, CT
- $180,900 - $301,500 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Master's degree
9d
Epic Billing - Team Lead
Yale New Haven Health —Stratford, CT
- Full-time
- Computer science
- Computer Science
- Customer service
Manager, Program - PLM
Hubbell Incorporated —Shelton, CT
- Hybrid work
- 5 years
- Engineering
- Product management
VP IT - Patient Experience, Clinical Applications and Engineering
Yale New Haven Health —Stratford, CT
- Full-time
- Computer Science
- System design
- Research

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IT Manager of End User Systems & Support

Bigelow Tea -
Fairfield, CT

Quick Apply

Job Details

Qualifications

Endpoint Security
Managing technical support teams
Incident Escalation
Leading team collaboration initiatives
Cross-functional communication
Video conferencing systems operation

Full Job Description

Bigelow Tea is the number one specialty tea company in the United States. We are a family-owned and operated business and a Certified B Corporation. Being a certified B Corp officially recognizes a commitment that has been part of the company’s DNA since it was founded 80 years ago. Our purpose has always been about much more than making profits. We are committed to good citizenship, ethical business practices, accountability, transparency, protecting the environment, sustainability and supporting our communities. We pride ourselves in caring about each and every one of our employees. We have a long-term outlook and are constantly working to create an environment that inspires people to make positive contributions every day. Bigelow is currently looking for a select, talented individual, that shares our values, to join our growing team.

Job Title: IT – Manager of End User Systems & Support

FLSA: Exempt

Reports To: Sr. Director of IT

Location: Fairfield

Date Prepared: 04/07/2026

DEPARTMENT MISSION STATEMENT

Provide high availability of a flexible, reliable, secure, and cost-effective technology environment. Strategically plan, train, and implement technology for future company needs.

SUMMARY

This position reports to the Sr. Director of IT and works cross-functionally with departments across the company. The Technology Manager, End User Systems & Support, leads end-user service delivery across all company locations and is responsible for providing a responsive, reliable, and well-managed support experience for office, manufacturing, warehouse, and remote personnel.

This role combines team leadership, operational ownership, and hands-on technical understanding. In addition to managing service desk and desktop support functions, the Technology Manager serves as an escalation point for more complex end-user issues and partners closely with infrastructure, security, and application teams to improve service quality, end-user experience, and support effectiveness.

Supports 400 end-users across all company locations throughout the United States. Our environment includes office, manufacturing, and warehouse personnel.
Leads the day-to-day activities of Bigelow Tea’s Information Technology (IT) End User Systems & Support which includes monitoring and managing desktop support, general IT service desk issues, and VIP support functions to ensure optimal service. Provides hands-on technical support, when needed.
Ensuring that systems, procedures, standards, and methodologies are in place to support outstanding support services delivery.
Technology support for corporate conferencing/videoconferencing and ensuring the readiness of meeting room resources, such as presentation software and audiovisual systems.

JOB DESCRIPTION

STRATEGY AND SERVICE DELIVERY

Lead continuous improvement of end-user support services, service desk processes, and overall technology experience across the organization.
Help shape roadmaps for end-user systems, support workflows, meeting room technology, and service enhancements.
Monitor service performance, customer satisfaction, and operational trends; implement improvements where needed.
Ensure standards, procedures, and support practices are in place to deliver consistent, high-quality service.

TEAM LEADERSHIP AND PROJECT EXECUTION

Lead, coach, and develop the IT Service Desk team to provide responsive, professional, and effective support.
Assign and prioritize work based on business needs, ticket volume, project demands, and staff capacity.
Lead or support approved projects related to end-user systems, hardware refreshes, software deployments, support tools, and service transitions.
Coordinate internal staff and third-party providers to ensure projects and operational initiatives are delivered successfully.

TECHNICAL OPERATIONS AND ESCALATION

Oversee day-to-day end-user support operations, including desktop support, service desk issues, VIP support, and meeting room technology readiness.
Serve as an escalation point for complex end-user issues involving endpoints, collaboration tools, access, conferencing, and related technologies.
Partner with infrastructure, security, networking, and application teams to resolve issues that extend beyond typical help desk support.
Analyze recurring incidents and service trends to strengthen documentation, improve processes, and reduce repeat issues.

END-USER TECHNOLOGY MANAGEMENT

Manage procurement, deployment, support, and inventory of end-user hardware, peripherals, software, and related technology resources.
Evaluate vendor and service provider performance and support ongoing issue resolution and service quality management.
Support the readiness and effective use of conferencing, videoconferencing, and audiovisual technologies across the company.
Ensure support activities align with company policies, security expectations, and operational requirements.

LEADERSHIP SKILLS REQUIRED

Proactive, collaborative and a leader with an entrepreneurial spirit and vision
Understands the nuances of working in a family-owned organization.
Ability to interact with all levels of the organization along with the self-awareness to both provide and accept feedback.
Strong and effective communicator
Trusted advisor with confidence and willingness to challenge in an appropriate and respectful manner.

DIRECT REPORTING POSITIONS

IT Service Desk Technician (2 Direct Reports)

EDUCATION and/or EXPERIENCE

Bachelor’s degree in Business, Information Systems, or a related discipline; equivalent experience may be considered.
7+ years of progressive experience in IT support, end-user computing, service delivery, or related technical operations, including experience leading support staff or technical teams.
Strong knowledge of end-user hardware, endpoint security, collaboration technologies, support processes, and networking fundamentals in a multi-location environment.
Ability to understand complex technical issues, guide escalation, and communicate practical solutions to users and stakeholders; relevant IT certifications are a plus.

TRAVEL REQUIREMENTS

10% - 20%

Bigelow Tea is an Equal Opportunity Employer. Bigelow Tea does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

it manager of end user systems & support jobs in brookfield, ct

IT Manager of End User Systems & Support

Manager, Desktop Support

Assistant IT Operations & EHR Manager

Manager of Corporate Systems

Assistant IT Manager - Pediatrics

Cadence Systems Analyst II

IT/Security Compliance Manager

IT Project Manager {W}

Manager, People Services Operations

Application Developer II

Manager, IT Program Management - Infrastructure

Application Developer / Report Writer

Sr. Software Engineer, Mobile App

Senior Manager - Infrastructure

Engineer - Network Security

EHR Support Specialist

Senior Manager, Credit Model Development - Commercial Scorecard Development & Maintenance (Hybrid - see description for potential locations)

Epic Billing - Team Lead

Manager, Program - PLM

VP IT - Patient Experience, Clinical Applications and Engineering

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