Top 282 Customer service manager Jobs in Brookfield, Il

Director of Intake
Zayed Law Offices —Joliet, IL
- $65,000 - $85,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
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Customer Success Manager
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Laboratory experience
- Health insurance
- Dental insurance
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Contact Center Sales Manager
Spring-Green Enterprises Inc. & Subsidiaries —Plainfield, IL
- $60,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid holidays
- Disability insurance
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Regional CS Operation Manager - Midwest
Eletric80 —Chicago, IL
- $120,000 - $140,000 a year
- Full-time
- 7 years
- Up to 50% travel
- Engineering
- Disability insurance
- Health insurance
Division Service Manager - Chicago, IL
Meyer Laboratory LLC —Wood Dale, IL
- Recruiting
- Manufacturing
- Senior level
- Mileage reimbursement
- 401(k) matching
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National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)
Apogee Insurance Group —Oak Brook, IL
- From $53,000 a year
- Office
- Bachelor's degree
- 1 year
- Food provided
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Sr. Director of Support
Confidential —Chicago, IL
- $150,000 a year
- Full-time
- Hybrid work
- SharePoint
- Computer skills
- Senior level
- Health savings account
- Health insurance
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3d
Account Supervisor (Bilingual Customer Service & Sales)
Val's Services Cleaning —Chicago, IL
- From $20 an hour
- Weekends as needed
- Spanish
- Google Workspace
- Sales
- Travel reimbursement
- Paid training
Quick Apply
Dynamics 365 (D365) Customer Service Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- Mid-level
- Health savings account
- Health insurance
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Client Service Manager - Multinational Inbound Small Business
Gallagher —Rolling Meadows, IL
- $61,500 - $102,500 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Small Business Client Service Manager
Gallagher —Rolling Meadows, IL
- $44,000 - $86,000 a year
- High school diploma or GED
- Bachelor's degree
- Continuous improvement
5d
Client Service Manager
Gallagher —Rolling Meadows, IL
- $61,500 - $102,500 a year
- Mid-level
- 3 years
- High school diploma or GED
Client Services Supervisor
Integrity Trade Services —Hammond, IN
- $45,000 - $52,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
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Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Paid parental leave
- Health insurance
Customer Success Account Manager
Microsoft —Chicago, IL
- $130,900 - $272,300 a year
- Full-time
- Computer science
- Computer Science
- 3 years
Customer Service Manager
Xylem —Morton Grove, IL
- $115,000 - $130,000 a year
- Full-time
- Marketing
- Residential
- Analysis skills
- Paid parental leave
- Health insurance
Supervisor-Customer Service
G3 Enterprises —Bedford Park, IL
- $77,400 - $96,800 a year
- Spanish
- Clean driving record
- Sales
11d

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customer service manager jobs near brookfield, il

Director of Intake

Zayed Law Offices -
Joliet, IL

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Staff supervision
Microsoft Outlook
Data analysis reporting
Team supervision
Interpersonal skills
Writing skills
Client rapport building
Employee relationship building
Organizational skills
Management reporting
Legal case management
HubSpot
Time management

Full Job Description

About Zayed Law:

Zayed Law is a prestigious personal injury law office with roots in the Chicago-Land area. Adam Zayed founded Zayed Law Offices in 2009 with the intention of re-writing the standard for personal injury representation. Adam has worked to represent his clients with conviction in court and compassion in the office. Zayed Law Offices has the goal of growing nation-wide and becoming a family trusted name in personal injury. Your role is an important part of realizing this dream and representing clients in a time when they are hurting and need support.

Position Overview:

The intake team is responsible for fielding all incoming calls to the law office and following up on all other potential new client outreach. The intake team provides the foundation for the firm by engaging new clients and filtering client cases in. The role of the Director of Intake is to manage the onsite intake team members, international intake team members and after-hours intake vendors. The Director of Intake will provide reporting, coaching and offer improvements for the intake process wherever possible.

Responsibilities:

o Maintain a professional, courteous, and helpful attitude in all interactions.

o Ensure staff answers incoming calls promptly, ensuring pick-up before the second ring. Monitor this for on-site, offshore and after-hours calls.

o Review new cases for disposition as allowed by Intaker Bill of Rights and as designated per AJZ. Ensure staff effectively communicates disposition to PNC.

o Ensure accurate documentation of all case activities and client interactions in HubSpot and NEOS systems. Review staff work with report weekly.

o Review prepared Pre-Welcome packets and Letters of Representation as part of client onboarding. Ensure accuracy in intake staff documentation. Resend representation agreements where applicable and provide staff coaching.

o Monitor the progress of new staff training with training knowledge checks.

o Ensure there is staff follow up consistently with PNC at all required stages until case retention or declination is confirmed. Remind staff as required.

o Monitor referrals both inbound and outbound to ensure consistent communication with referring firm. Ensure case disposition is provided for external referrals, and follow-up occurs bi-annually for possible settlement.

o Assign new deals and contacts in HubSpot, LexReception and Vonage to ensure PNC follow-up and increase client retention.

o Conduct bi-weekly department meetings maintaining weekly agenda and providing additional trainings as required for intake staff

o Meet with afterhours vendor monthly to address concerns and offer support to sign additional cases as needed.

o Complete weekly report for onsite, offshore and afterhours teams to ensure that KPIs are being met. Address concerns where appropriate.

o Manage pipelines for intake to monitor PNC follow-up.

o Provide oversight of Intake Supervisor and offer support where needed.

o Execute additional tasks and requests assigned by AJZ to support team and office operations.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill or abilities required as a pre-requisite to the position.

Relevant Job Skills and Abilities:

o Strong interpersonal skills to build and maintain positive relationships with clients, colleagues, and external partners.

o Consistently professional attitude, demonstrating reliability and a customer-focused approach.

o Proficient computer skills, including Microsoft Office Suite, Outlook, and case management software (e.g., HubSpot, NEOS).

o Excellent verbal and written communication abilities to ensure clear, concise, and professional correspondence.

o Effective prioritization and multitasking skills to manage competing demands and deliver timely results.

o Strong time management and organizational abilities to optimize workflow and meet deadlines.

o Problem-solving mindset with the ability to collaborate effectively within a team environment.

o Supervisory skills to ensure effective staff and programmatic compliance

o Effective reporting skills and ability to analyze data to provide programmatic improvements wherever possible.

Pay: $65,000.00 - $85,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in brookfield, il

Director of Intake

Customer Success Manager

Contact Center Sales Manager

Regional CS Operation Manager - Midwest

Division Service Manager - Chicago, IL

National Contact Center Manager

Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)

Sr. Director of Support

Account Supervisor (Bilingual Customer Service & Sales)

Dynamics 365 (D365) Customer Service Technical Lead

Client Service Manager - Multinational Inbound Small Business

Small Business Client Service Manager

Client Service Manager

Client Services Supervisor

Manager, Customer Support

Customer Service Lead

Manager, Customer Support

Customer Success Account Manager

Customer Service Manager

Supervisor-Customer Service

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