Top 1 Residence inn by marriott Jobs in Brookhaven, Ga

Guest Service Agent - 3-11pm shift required
RESIDENCE INN LENOX PARK —Brookhaven, GA
- $16 - $19 an hour
- Full-time
- Residential
- Hotel
- High school diploma or GED
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Guest Service Agent - 3-11pm shift required
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Guest Service Agent - 3-11pm shift required

RESIDENCE INN LENOX PARK -
Brookhaven, GA

Quick Apply

Job Details

Full-time
$16 - $19 an hour

Qualifications

Hotel and accommodations payment processing
Hotel policy compliance
Greeting customers
Filing
Answering guest questions
Compliance with security regulations
High school diploma or GED
Hotel room assignment management
Fax machines
Hotel emergency procedures
Telephone systems
10 key typing
1 year
Hotel and accommodations guest complaints handling
Cash handling
Hotel safety procedures
Entry level

Full Job Description

Residence Inn by Marriott Buckhead Lenox Park is seeking a full-time experienced and dynamic Guest Service Agent for their beautiful hotel. The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests. Must be flexible to be able to work the 1st (7am-3pm) and 2nd shift (3pm-11pm) . Wage is between $16 - $19 per hour based on experience. Comprehensive benefit package available.

Essential Job Functions

Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Experience

Required

1 year(s): Previous experience as a Guest Service Agent for a brand hotel

Behaviors

Preferred

Thought Provoking: Capable of making others think deeply on a subject
Team Player: Works well as a member of a group
Leader: Inspires teammates to follow them
Functional Expert: Considered a thought leader on a subject
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Guest Service Agent - 3-11pm shift required

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