Top 2 Guest service agent Jobs in Brookhaven, Ms

Hotel Front Desk Associate
Hampton Inn & Suites —McComb, MS
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk
Certified Hospitality —Brookhaven, MS
- Part-time
- Hotel
- Front desk
- Entry level
Quick Apply

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Hotel Front Desk Associate

Hampton Inn & Suites -
McComb, MS

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Computer operation
Guest reservation booking
Hotel and accommodations payment processing
Proactive hotel and accommodations guest assistance
Customer relationship building
Hotel policy compliance
Sales transaction processing
Phone communication
Client rapport building
Greeting customers
Answering guest questions
High school diploma or GED
Mail management
Computer skills
Mail processing
Faxing
Stakeholder relationship building

Full Job Description

Do you enjoy making others smile and making their day better?

At The Sunray Companies our mission is to empower, support, train and develop our people to enhance the lives of our guests and each other.

Job Summary

As a Front Desk Agent, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Desk Agent will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Hampton Inn, we believe that every ambassador is an innovator, explorer, and relationship builder - someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale.

No matter what position you are in, there are a few things that are critical to success making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The front desk agent role will be on your feet and moving around (stand or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Agent is driving a best-in-class guest experience, inspiring guests and associates alike to live life to discover.

JOB REQUIREMENTS

Shift flexibility/availability (open 24 hours/day) including nights, weekends and holidays
Ability to verbally communicate effectively with guests and co-workers.
Good computer and phone skills
Ability to handle transactions in an accurate manner
Pushing, pulling, bending, stooping, and upward reaching.
Some exposure to cleaning chemicals
Great relationship building skill and salesmanship
Practice the Basics of Brilliant Hosting at all times
Check guests in and out, finish daily checklist, and log guest mail, faxes, packages, and lostfound items.
Assist in blocking of reservations and processing cancellations.
Inform guests about hotel services, directions, room rates and amenities.
Operate and/or explain TDD operation for guests.

Salary negotiable based on experience

Education Required: High School Diploma

Benefits include

Health insurance
Dental Insurance
Vision Insurance
Other ancillary insurance products available
401k with a Match
Paid vacations
Monthly bonus

At The Sunray Companies our mission is to empower, support, train and develop our people to enhance the lives of our guests and each other!!

Quick Apply

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guest service agent jobs in brookhaven, ms

Hotel Front Desk Associate

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