Top 100 Assistant hotel manager Jobs in Brookline, Ma

Assistant Rooms Manager (Front Desk)
Marriott International, Inc —Boston, MA
- $34.13 - $41.35 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
1d
Assistant Director of Front Office
The Newbury Boston —Boston, MA
- $90,000 - $95,000 a year
- Full-time
- Word processing
- Mid-level
- Windows
6d
Office Manager & Executive Assistant
Planet Fitness —Boston, MA
- $85,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Assistant Manager - Front Service
Encore Boston Harbor —Everett, MA
- $63,000 - $68,000 a year
- Full-time
- Basic math
- English
- Mid-level
Quick Apply
Assistant Manager - Room Operations (Front Desk)
Marriott International, Inc —Boston, MA
- $28.35 - $31.25 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Assistant Front Office Manager
The Colonnade Hotel —Boston, MA
- $65,000 - $70,000 a year
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Mid-level
Quick Apply
Group Rooms Coordinator
Omni Hotels & Resorts —Boston, MA
- $33.18 an hour
- Full-time
- Microsoft Excel
- Sales
- Inventory management
- Health insurance
- Paid time off
Quick Apply
Assistant General Manager-Boston
Barcelona Wine Bar —Boston, MA
- $75,000 - $80,000 a year
- Microsoft Word
- Sales
- Bachelor of Science
Quick Apply
7d
Assistant Manager | Food and Beverage
Omni Hotels & Resorts —Boston, MA
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- Computer skills
Quick Apply
Assistant Food and Beverage Manager
The Newbury Boston —Boston, MA
- $70,000 - $73,500 a year
- Full-time
- Hotel
- Supervising experience
- Team management
6d
Front Desk Agent - Homewood Suites in Brookline,MA
Claremont Companies LLC —Brookline, MA
- $21 - $23 an hour
- Weekends as needed
- Ability to walk for extended periods
- English
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Task Force Manager
Giri Hotel Management —Quincy, MA
- $75,000 - $90,000 a year
- Spanish
- Sales
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Guest Services Supv
Hilton Boston Back Bay —Boston, MA
- $34.20 an hour
- Full-time
- Merchandising
- Mid-level
- Hotel
On-Call Room Attendant-1
Mandarin Oriental —Boston, MA
- $32.95 an hour
- Part-time
- Ability to walk for extended periods
- English
- Residential
- Retirement plan
7d
Assistant General Manager
Hilton Garden Inn Boston/Logan —Boston, MA
- Weekends as needed
- Microsoft Excel
- English
- Windows
- Disability insurance
- Health insurance
Quick Apply
5d
On-Call Room Attendant-1
Mandarin Oriental Hotel Group —Boston, MA
- $32.95 an hour
- Part-time
- Ability to walk for extended periods
- English
- Residential
- Retirement plan
6d
Night Auditor
Moxy Boston Downtown —Boston, MA
- $33.20 an hour
- Full-time
- 18 years or older
- Microsoft Excel
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Assistant General Manager | Courtyard, Boston Natick
CSM Lodging Services Incorporated —Natick, MA
- $70,000 - $80,000 a year
- 3 years
- Hotel
- High school diploma or GED
Quick Apply
Asst. Front Office Manager
Studio Allston Hotel —Boston, MA
- $56,000 a year
- Overnight shift
- Word processing
- Mid-level
- Windows
5d
Le Meridien Boston Cambridge - Front Desk Assistant Manager OEM
Aimbridge Hospitality —Cambridge, MA
- $62,000 - $66,265 a year
- Full-time
- CPR Certification
- Mid-level
- Hotel
- AD&D insurance
- Disability insurance
9d

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assistant hotel manager jobs near brookline, ma

Assistant Rooms Manager (Front Desk)

Marriott International, Inc -
Boston, MA

Apply Now

Job Details

Full-time
$34.13 - $41.35 an hour
1 day ago

Qualifications

Employee relationship building

Full Job Description

Additional Information
Job Number26093392
Job CategoryRooms & Guest Services Operations
Location606 Congress St, Boston, Massachusetts, United States, 02210
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $34.13-$41.35 per hour
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Apply Now

Refine Your Search

assistant hotel manager jobs in brookline, ma

Assistant Rooms Manager (Front Desk)

Assistant Director of Front Office

Office Manager & Executive Assistant

Assistant Manager - Front Service

Assistant Manager - Room Operations (Front Desk)

Assistant Front Office Manager

Group Rooms Coordinator

Assistant General Manager-Boston

Assistant Manager | Food and Beverage

Assistant Food and Beverage Manager

Front Desk Agent - Homewood Suites in Brookline,MA

Task Force Manager

Guest Services Supv

On-Call Room Attendant-1

Assistant General Manager

On-Call Room Attendant-1

Night Auditor

Assistant General Manager | Courtyard, Boston Natick

Asst. Front Office Manager

Le Meridien Boston Cambridge - Front Desk Assistant Manager OEM

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