Top 14 Bilingual call center representative Jobs in Brooklyn, Ct

Call Center Contact Associate
Brown University Health —Warwick, RI
- $18.00 - $25.82 an hour
- 8 hour shift
- High school diploma or GED
- Organizational skills
- Typing
11d
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Anthony Raggi - State Farm Agent —Mansfield, CT
- $17 an hour
- Part-time
- Hybrid work
- Spanish
- English
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- Health insurance
- 401(k)
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Customer Service Representative
Copart —Exeter, RI
- $20.03 - $22.58 an hour
- Overtime
- Bilingual
- Computer literacy
- Residential
- AD&D insurance
- Employee stock purchase plan
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Call Center Contact Associate

Brown University Health -
Warwick, RI

Apply Now

Job Details

Full-time
$18.00 - $25.82 an hour
11 days ago

Qualifications

Employee relationship building
High school diploma or GED
Typing
Clinical confidentiality policies
Customer data entry

Full Job Description

Job ID: JR-112279
Entity: Brown University Health Laboratory
Location Name: Warwick-400 Bald Hill Road
City, State: Warwick, RI
Work Type: FULL TIME
Hours Per Week: 40
Shift: Day
Posted Date: 8/6/2026

SUMMARY

Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls for appointment requests and create complete patient accounts: demographic and insurance information. Highly organized in working referral lists to ensure timely scheduling of appointments. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory.

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers, and one another.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Accurately register patients and schedule appointments following established schedule templates.
Manage large volumes of inbound and outbound calls in a timely manner.
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Maintain proper record of all interactions with customers in EMR for tracking purposes.
Serve as a central link of communication between patients, medical staff, and the general public.
Operate computer and IT equipment properly.
Keep equipment operational by following established procedures; reporting malfunctions.

EDUCATION

High school diploma or GED.

EXPERIENCE

Proficient in relevant computer applications.
Knowledge of customer service practices and principles.
Excellent data entry and typing skills.
Ability to handle stressful situations appropriately.
Ability to speak clearly and concisely.
Ability to read, understand, and follow oral and written instructions given in English.
Bi-lingual is preferred but not required.
Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.).
Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.
Interpersonal skills necessary to deal effectively with patients, their representatives, and other personnel/coworkers.

SUPERVISORY RESPONSIBILITY

None.

Pay Range

$18.00-$25.82

Location

Warwick-400 Bald Hill Road - 400 Bald Hill Road Warwick, Rhode Island 02886

Work Type

M-F: 8am-4:30pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Apply Now

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