Top 2479 Customer experience leader Jobs in Brooklyn, Ny

Senior Lead Customer Support
Moxie —Brooklyn, NY
- $127,935 - $156,365 a year
- Full-time
- Remote
- Management
- System design
- Senior level
9d
Customer Operations Leader
Plaid —New York, NY
- $127,680 - $214,800 a year
- Full-time
- Hybrid work
- Office
- Fair chance
- Senior level
- Health insurance
- Dental insurance
Lead Guest Experience Associate
Opensity Solutions —New York, NY
- $31 - $36 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Assistant Store Leader (Operations)
SKIMS —New York, NY
- $42 an hour
- Overtime
- Mid-level
- Training & development
- Guest services
- Paid parental leave
- Health insurance
Quick Apply
12d
Outlet Assistant Leader
RH —Brooklyn, NY
- $28 - $38 an hour
- Full-time
- Merchandising
- Mid-level
- Ability to lift 50 pounds
Quick Apply
E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)
Whole Foods Market —Brooklyn, NY
- $21.55 - $35.00 an hour
- Full-time
- Mid-level
- Store discount
- Paid time off
4d
Guest Experience Lead | City Point
Lululemon —Brooklyn, NY
- $24.00 - $27.61 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Travel
- Health insurance
- Dental insurance
Team Leader, Customer Experience & Outreach
Crate and Barrel —New York, NY
- $20.70 - $25.88 an hour
- Weekends as needed
- Mid-level
- Mentoring
- US work authorization
- Store discount
- Disability insurance
Lead Concierge
Continuum Club —New York, NY
- $32 - $34 an hour
- Weekends as needed
- Serving
- Management
- Mid-level
- 401(k)
- Cell phone reimbursement
4d
Lead Airport Agent - Customer Service
Envoy Air Inc. —Jamaica, NY
- $23 an hour
- Weekends as needed
- Microsoft Word
- 18 years or older
- Computer literacy
- Life insurance
6d
Outlet Operations Leader
RH —Brooklyn, NY
- $25 - $30 an hour
- Full-time
- Mid-level
- Retail management
- Leadership
Quick Apply
Customer Service Team Leader
Farrow & Ball —Brooklyn, NY
- $70,000 - $80,000 a year
- Full-time
- Sales
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Patient Access Leader
PT Administrative Services LLC —Brooklyn, NY
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Commuter assistance
- Health savings account
Quick Apply
Store Leader
CB2 —New York, NY
- $32.00 - $40.50 an hour
- Weekends as needed
- Merchandising
- English
- Mid-level
- Store discount
- Disability insurance
TEAM LEADER
Primark —Brooklyn, NY
- $27.00 - $28.50 an hour
- Online Application
- Writing skills
- Merchandising
- English
Quick Apply
Regional Leader
Foundation Partners Group —New York, NY
- From $125,000 a year
- Full-time
- Background check
- Microsoft Excel
- Inventory management
- Health savings account
- Health insurance
Quick Apply
4d
Lead Automotive Mechanic
101 Motors LLC —Carlstadt, NJ
- $25.49 - $27.53 an hour
- Full-time
- Schematics
- Mechanic experience
- Mid-level
Quick Apply
Lead Residential Solar Installer
Slomins —Hicksville, NY
- $65,000 - $85,000 a year
- Online Application
- Background check
- Clean driving record
- Construction site
- AD&D insurance
- Disability insurance
Quick Apply
Sales Representative – Business Funding | Warm Leads, Uncapped Earning Potential
Redline Capital Inc —Secaucus, NJ
- $80,000 - $150,000 a year
- Full-time
- Sales
- Mid-level
- Office
Quick Apply
HVAC Lead Install Technician
Chapman BROS —Cranford, NJ
- $30 - $40 an hour
- Full-time
- Background check
- Clean driving record
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
3d

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customer experience leader jobs near brooklyn, ny

Senior Lead Customer Support

Moxie
Brooklyn, NY

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Job Details

Full-time
$127,935 - $156,365 a year
9 days ago

Qualifications

Live chat
Managing technical support teams
Management
Texting/chatbox tools
Organization design
Automation
Monitoring compliance data
Managing teams in a customer support role
Tooling
Customer satisfaction tracking
Process design
System design
Incident Escalation
Global team management
Hiring
Collaboration with product development teams
Budget planning
Team training
Customer support ticket management
Resolving technical support tickets
AI-driven automation
Senior level
Cross-functional team management
Cross-functional communication
Organizational budget management
Under 1 year
Service level agreement (SLA) management

Full Job Description

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.

Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.

Senior Lead Customer Support

We're looking for a Senior Lead Customer Support to build and own Moxie's entire customer support organization — top to bottom. This isn't a narrow function to inherit; it's a full-scope build spanning our AI-powered self-service layer, a new frontline support team you'll build from the ground up, and a clear model for how and when to leverage subject matter experts embedded across the business — all of which need to be unified under one tiered structure and one service standard.

You'll also be stepping into a strategic ownership role: designing the escalation lattice that connects self-service frontline support the right internal expert, owning the department budget, and setting the multi-year vision for a support org that's competitive with Moxie's peers. The vision is that no Moxie practice ever has to wonder where to turn. This role exists to build a single front door — one place where any question, from any practice, gets a fast and helpful answer, and where nothing falls through the cracks.

Our objectives for the role

Own Moxie's support organization end-to-end — from Tier 0 AI-powered self-service (administered via Intercom/Fin) to a Tier 1 frontline team you'll develop and lead, through to subject matter experts across the business — unifying all of it under one tiered model and one service standard.
Design the escalation lattice in partnership with subject matter experts across the company: mapping what gets resolved through AI, what belongs to the core support team, and what escalates to a specialist — either automatically based on question type or after Tier 1 has already engaged. This is one of the most strategic early deliverables of the role.
Own Tier 2 SLA accountability: Tier 2 subject matter experts are embedded in their functional teams (Engineering, Implementation, etc.) but are accountable to agreed-upon SLAs for response time, resolution, and CSAT. You'll track compliance, surface trends, and partner with functional managers to address gaps — without owning those teams directly.
Train a new Tier 1 support team against a documented playbook you build.
Own and drive Moxie's core support metrics — CSAT, Tier 0 deflection rate, live chat response time, SLA adherence, and % of tickets resolved without reaching a PSM — establishing baselines, then ramping toward targets that are competitive with Moxie's peers.
Build a data-backed, multi-year vision for what "excellent support" looks like at Moxie, becoming the org's go-to authority and a "voice of the customer" partner to Product, Engineering, Marketing, and Sales.

We're looking for:

A track record of building or turning around a customer support organization end-to-end — not just managing an existing team, but designing the operating model itself.
Experience managing AI-assisted support tooling (e.g., Intercom/Fin or similar) and a clear point of view on where automation should and shouldn't own the resolution path.
Experience hiring, training, and managing offshore support teams, ideally including building a Tier 1 function.
Comfort operating in a dotted-line accountability model — driving SLA compliance and escalation behavior across teams you influence but don't directly manage.
Comfort translating support performance into metrics that resonate cross-functionally (CSAT, deflection, SLA adherence, response time).
A systems-building mindset: someone who'd rather design the right operating model than patch the current one, and who can operate with full autonomy in an early-stage, fast-moving environment.

Why Join Us?

This is a rare, full-scope build: an entire support organization — AI, concierge, reps, and a brand-new offshore team — yours to design and unify under one standard of excellence, not a function to inherit.
You'll be building the single front door for all Moxie practice support — a strategic company priority with real cross-functional reach and direct visibility to senior leadership.
Real cross-functional reach and a direct, visible line to a strategic company priority: freeing PSMs to focus on strategic practice partnership instead of firefighting.
Full ownership and autonomy in an early-stage environment moving from startup to scale-up.

At Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day.

We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.

Compensation Range: $127,935 - $156,365

Apply Now

Refine Your Search

customer experience leader jobs in brooklyn, ny

Senior Lead Customer Support

Customer Operations Leader

Lead Guest Experience Associate

Assistant Store Leader (Operations)

Outlet Assistant Leader

E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)

Guest Experience Lead | City Point

Team Leader, Customer Experience & Outreach

Lead Concierge

Lead Airport Agent - Customer Service

Outlet Operations Leader

Customer Service Team Leader

Patient Access Leader

Store Leader

TEAM LEADER

Regional Leader

Lead Automotive Mechanic

Lead Residential Solar Installer

Sales Representative – Business Funding | Warm Leads, Uncapped Earning Potential

HVAC Lead Install Technician

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