Top 10406 Customer experience supervisor Jobs in Brooklyn, Ny

Customer Experience Supervisor
KITH —Brooklyn, NY
- $24 an hour
- Full-time
- Inventory management
- Computer literacy
- Merchandising
Customer Service Supervisor
ALSTOM —Jamaica, NY
- $82,000 - $90,000 a year
- Mid-level
- Team management
- Leadership
- Opportunities for advancement
Customer Support Team Manager
Topline Pro —Brooklyn, NY
- $110,000 - $140,000 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Manager, Customer Experience
Pilot Fiber —New York, NY
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Customer Service Manager, Airport Customer Operations
American Airlines —New York, NY
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
6d
Assistant Front Office Manager
Four Seasons —New York, NY
- $83,000 - $88,000 a year
- Weekends as needed
- English
- Mid-level
- Hotel
Customer Service Manager
Sola Payments —Brooklyn, NY
- $110,000 - $140,000 a year
- Monday to Friday
- Research
- Mid-level
- Office
6d
Workplace Experience Manager
Latent —New York, NY
- $80,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
Customer Success Manager
Whatnot —New York, NY
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Workplace Experience Manager
Verve —New York, NY
- $60,000 - $70,000 a year
- Hybrid work
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Customer Experience Manager
Saks Fifth Avenue —New York, NY
- $94,388 - $117,986 a year
- Weekends as needed
- Bilingual
- Mid-level
- Mentoring
Senior Manager of Customer Experience
Suno —New York, NY
- $150,000 - $210,000 a year
- Full-time
- 7 years
- Management
- Office
- Paid parental leave
- Health savings account
Service Manager, Guest Experience - JFK
American Airlines —New York, NY
- $63,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- 3 years
- Health insurance
- Dental insurance
3d
Team Manager - SoHo
Louis Vuitton —New York, NY
- $100,000 - $140,000 a year
- Merchandising
- Mid-level
- Business development
- Disability insurance
- Health insurance
Office Manager
LangChain —New York, NY
- $90,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- Health insurance
- Dental insurance
Senior Manager, Customer Experience & Retention
Away —New York, NY
- $135,000 - $145,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Presentation skills
- Health insurance
- Paid time off
6d
Customer Onboarding Manager
Smartly.io —New York, NY
- $75,000 - $100,000 a year
- Mid-level
- 3 years
- Bachelor's degree
- Paid holidays
- Health insurance
Customer Support Manager
Campfire —New York, NY
- $100,000 - $140,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Vice President, Affluent Customer Experience Manager
JPMorganChase —New York, NY
- $123,500 - $195,000 a year
- Full-time
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
Mail Services Supervisor - New York City, NY
CBRE —New York, NY
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Outlook

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Customer Experience Supervisor

KITH -
Brooklyn, NY

Apply Now

Job Details

Full-time
$24 an hour

Qualifications

Retail customer service procedures
Customer communication
Retail industry sales team management experience
Team supervision
Managing teams in a customer support role
Managing retail teams
Sales team management
Math
Accounting
Computer skills
Sales leadership
Retail management
Task assignment

Full Job Description

ABOUT THE ROLE

Location: Dumbo store

Status: Full Time

Compensation: $24.00/hr

Position Summary : The Customer Experience Supervisor plays a key leadership role in delivering an exceptional in-store experience while supporting the daily operations of the store. This role is responsible for guiding the sales team on the floor, ensuring consistent execution of brand service standards, and fostering meaningful customer engagement throughout the store.
The Customer Experience Supervisor serves as a leadership presence on the sales floor, coaching team members in real time and helping drive a welcoming, service-driven store environment. This role also supports the execution of customer engagement initiatives, in-store events, and brand activations to ensure customers experience the brand in a memorable and authentic way.
Working closely with Store Management, the Customer Experience Supervisor supports operational priorities, helps guide daily team activities, and reinforces the brand vision by consistently modeling strong leadership, service excellence, and teamwork.

RESPONSIBILITIES

Primary Responsibilities:

Floor Leadership & Team Development

Provide leadership and guidance to the sales team while maintaining a strong presence on the sales floor.
Act as a role model for service behaviors, product knowledge, and customer engagement.
Provide real-time coaching and feedback to team members to strengthen selling behaviors and service standards.
Help foster a positive, collaborative, and high-performing team environment.
Guide work activities throughout the day and support team productivity when managers are not present.

Customer Experience

Champion a welcoming and elevated in-store experience that reflects the brand’s service standards and culture.
Lead by example on the sales floor by actively engaging customers and demonstrating best-in-class service behaviors.
Coach team members in real time to strengthen selling behaviors, customer interactions, and product storytelling.
Support the resolution of customer concerns to ensure positive and professional outcomes.
Assist with the execution of customer engagement initiatives, in-store activations, and brand experiences to ensure they are delivered seamlessly and reflect brand standards.
Help prepare the team and store environment for special initiatives or activations to ensure customers have a memorable experience.
Support training and awareness around new customer engagement tools and initiatives that enhance the in-store experience.

Operational Support

Support the management team in executing operational processes and store priorities.
Ensure consistency in operational execution and adherence to standard operating procedures.
Assist with visual merchandising initiatives, inventory activities, and general store operations.
Maintain a clean, organized, and welcoming store environment.
Stay informed on store communications, business metrics, and current initiatives.

REQUIREMENTS

Experience:

2-3 years management experience in retail customer centric environment.
1 year+ experience with retail/apparel operations, preferred but not required.
1 year+ resolving customer service-related issues.

Skills/Abilities:

Ability to perform business math and accounting
Comprehensive computer skills
Ability to multitask and manage multiple projects at once
Thorough communication and delegation of task and responsibilities
Efficient time management skills
Standing/Walking for prolonged periods of time
Lifting or moving up to 25 pounds
Bending, twisting as well as climbing of ladders and other physical tasks related to standard retail operations

WHO YOU ARE

Professional Characteristics:

Organized and detail orientated
Effective communicator
Calm composure in high-pressure situations

Personal Characteristics:

Friendly and welcoming
Adaptive and proactive

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering any work type other than full on-site, is fraudulent.

Apply Now

Refine Your Search

customer experience supervisor jobs in brooklyn, ny

Customer Experience Supervisor

Customer Service Supervisor

Customer Support Team Manager

Manager, Customer Experience

Customer Service Manager, Airport Customer Operations

Assistant Front Office Manager

Customer Service Manager

Workplace Experience Manager

Customer Success Manager

Workplace Experience Manager

Customer Experience Manager

Senior Manager of Customer Experience

Service Manager, Guest Experience - JFK

Team Manager - SoHo

Office Manager

Senior Manager, Customer Experience & Retention

Customer Onboarding Manager

Customer Support Manager

Vice President, Affluent Customer Experience Manager

Mail Services Supervisor - New York City, NY

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