Top 481 Customer service manager Jobs in Brooklyn, Ny

Client Operations Manager (Pantry Services) - NY
Just Fare —New York, NY
- $83,000 - $90,000 a year
- Monday to Friday
- Hospitality
- 5 years
- Merchandising
- Dental insurance
- Paid time off
Quick Apply
4d
Senior Lead Customer Support
Moxie —Brooklyn, NY
- $127,935 - $156,365 a year
- Full-time
- Remote
- Management
- System design
- Senior level
8d
Customer Service Manager, Airport Customer Operations
American Airlines —New York, NY
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
1d
Customer Service Manager (Trainee)
Stop & Shop —Brooklyn, NY
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
5d
Director of Customer Experience
LifeMD —New York, NY
- $170,000 - $200,000 a year
- Full-time
- Remote
- HIPAA
- Analysis skills
- Senior level
- AD&D insurance
- Paid holidays
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Customer Service Manager
Sola Payments —Brooklyn, NY
- $110,000 - $140,000 a year
- Monday to Friday
- Research
- Mid-level
- Office
1d
Customer Support Team Manager
Topline Pro —Brooklyn, NY
- $110,000 - $140,000 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance
Customer Support Manager
Campfire —New York, NY
- $100,000 - $140,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Customer Support Manager
Pickle —New York, NY
- $100,000 - $140,000 a year
- Full-time
- Hybrid work
- Office
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
9d
Senior Director, Customer Success [Renewals]
Catchafire —New York, NY
- $150,000 - $195,000 a year
- Full-time
- Remote
- 8 years
- Analysis skills
- Continuous improvement
- Health insurance
- Dental insurance
eDiscovery Client Services Manager
Epiq Systems, Inc. —New York, NY
- $130,000 - $145,000 a year
- Weekends as needed
- Remote
- Recruiting
- Fair chance
- Business Administration
Associate Director, Customer Experience
Catbird —Brooklyn, NY
- $130,000 - $145,000 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Recruiting
Quick Apply
5d
Customer Success Manager
Coral Care —New York, NY
- $120,000 - $140,000 a year
- Full-time
- Hybrid work
- 5 years
- SQL
- Children
- Paid parental leave
- Paid holidays
Quick Apply
Customer Experience Manager
Saks Fifth Avenue —New York, NY
- $94,388 - $117,986 a year
- Weekends as needed
- Bilingual
- Mid-level
- Mentoring
Soho Support Supervisor - Membership (Remote/ New York Based)
Soho House & Co. —New York, NY
- $26 an hour
- 8 hour shift
- Remote
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Operations Leader
Plaid —New York, NY
- $127,680 - $214,800 a year
- Full-time
- Hybrid work
- Office
- Fair chance
- Senior level
- Health insurance
- Dental insurance
Team Leader - Hotlines - Remote
Safe Horizon —New York, NY
- $62,000 - $66,938 a year
- Full-time
- Remote
- Microsoft Outlook
- Writing skills
- Mid-level
Customer Success Manager
Atera —New York, NY
- $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Service Supervisor
ALSTOM —Jamaica, NY
- $82,000 - $90,000 a year
- Mid-level
- Team management
- Leadership
- Opportunities for advancement
Manager, Customer Experience
Pilot Fiber —New York, NY
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- Recruiting
- Senior level
- Leadership
- Health insurance
- Dental insurance

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Client Operations Manager (Pantry Services) - NY

Just Fare -
New York, NY

Quick Apply

Job Details

$83,000 - $90,000 a year
4 days ago

Benefits

Dental insurance
Paid time off
Cell phone reimbursement
Vision insurance

Qualifications

Customer relationship building
Team leadership
Staff scheduling
Slack
Team scheduling
Managing clients in a customer support role
Driver's License
Supervising experience
Collaborative technology platforms
Leading team collaboration initiatives
Schedule creation
Managing food service teams
Account management
Staffing management

Full Job Description

Description:

Position Overview

The Client Operations Manager leads the daily execution and team management of the Pantry Services business unit. This role is responsible for managing daily client communication, supervising site-level teams and daily operations of sites, maintaining service standards, and executing on client and company deliverables.

The Client Operations Manager reports directly to the Director of Pantry Services and serves as the primary owner of day-to-day operations at assigned sites. This position is field based with daily onsite presence across client sites.

About Just Fare

Just Fare is building a just world where food is a force for social change. We make good food — for people who enjoy eating, and for those who want a more equitable and just food system. Based in Oakland, CA, we offer a variety of services for workplaces; such as, Office Catering, Snack & Drink programs, event catering, commercial kitchen design and operate a community kitchen. We ground everything we do in service of creating a more responsible and ethical world.

1% of our revenue supports donated meals made by our charitable arm, Just Fare Community Kitchen. So far, we have delivered over 494,250 meals to communities fighting food insecurity in the Bay Area.

Tastes good. Does good.

Requirements:

Responsibilities

Daily Operations & Account Management

Serve as the primary point of contact for day-to-day client communication across assigned sites for all contract food programming
Manage client requests, product adjustments, and operational changes within approved department guides.
Community manager for food programming and hospitality, host activations and community events.
Respond to service issues and resolve escalations in a timely and professional manner.
Ensure smooth execution of all client deliverables and programming across multiple sites working directly with site teams, vendor partners, and clients. Be an expert in all roles and responsibilities across assigned sites
Coordinate and execute site launches and program transitions with guidance and direction from department leadership and central operations.
Maintain high levels of client satisfaction and retention
Escalate strategic or financial-impact decisions to the Director
Coordinate client activations and engagement events including staffing support, sourcing and vendor coordination, and hosting.

Team Leadership

Directly manage site teams to achieve performance metrics
Oversee scheduling, labor allocation, and coverage across all sites
Conduct regular 1:1s and performance reviews with team
Ensure performance management processes are followed consistently
Recruit, onboard, train, and develop frontline staff
Lead by example and maintain clear expectations for service standards, professionalism, and hospitality with all team members
Foster a culture of accountability, teamwork, and operational discipline

Inventory, Ordering & Merchandising Oversight

Oversee ordering and receiving processes across all client sites
Ensure inventory systems are followed consistently, including proper storage, rotation, and cycle counts
Monitor shrinkage and inventory discrepancies and take corrective action
Enforce merchandising standards specific to each client site
Ensure smallwares and equipment are maintained, organized, and functioning
Coordinate transportation logistics and inventory transfers between warehouse and client sites
Partner with the Director to identify cost control opportunities

Operational Discipline & Systems Execution

Implement and enforce standard operating procedures across all sites
Ensure daily, weekly, and monthly operational checklists are completed
Monitor time and temperature standards and food safety compliance
Oversee opening and closing procedures across sites
Ensure cleanliness, organization, and sanitation standards are upheld
Participate in developing and refining operational systems alongside the Director
Provide feedback on operational inefficiencies and recommend improvements

Cross-Functional Collaboration

Partner with Culinary leadership to ensure smooth integration of in-house products into Pantry Services programs and Catering operations
Support Sales during program launches and transitions
Communicate proactively with the Director regarding performance trends, risks, and staffing needs

Qualifications & Requirements

Minimum 5+ years experience in multi-site hospitality, retail food, or catering operations.
Minimum 5+ years managing frontline staff and supervisors
Experience managing client relationships and deliverables
Proven record of providing and leading high touch service in food operations.
Ability to travel periodically to sites in multiple US States and Canada
Strong people leadership skills with demonstrated ability to hold disperse site teams accountable
Experience managing scheduling, labor allocation, and service standards
Strong understanding of inventory systems and operational controls
Ability to manage multiple sites and priorities in a fast-paced environment
Comfortable making decisions within defined guardrails
Strong written and verbal communication skills
Highly organized with strong attention to detail
Proficiency in Google Suite, Slack, and operational tools
Valid driver’s license and ability to travel between client sites as needed
Experience working in a scaling or startup food business preferred

Schedule & Expectations

Typical schedules are generally Monday through Friday with hours dependent on the service. However our Snack and Drink primary hours of operation are from 5am - 5pm. You are responsible for managing your schedule directly with your manager.

Shift details: Shift details: Exact schedule may fluctuate, S&D operations can be at any time (24/7).

Compensation & Benefits

Competitive wages in an equitable tiered pay structure for all positions.
Cell Phone Stipend
Health, dental, and vision insurance - After 90 Days
Self Managed Vacation, Paid Time Off (PTO) - After 90 Days
All employees 401K (retirement account) -After 90 days
Commuter (pre-tax) - After 30 Days
Meals provided daily onsite at Oakland Commissary Kitchen and most client locations.
Opportunity to develop your skills, work with amazing people & be a part of a force for social change!

Quick Apply

Refine Your Search

customer service manager jobs in brooklyn, ny

Client Operations Manager (Pantry Services) - NY

Senior Lead Customer Support

Customer Service Manager, Airport Customer Operations

Customer Service Manager (Trainee)

Director of Customer Experience

Customer Service Manager

Customer Support Team Manager

Customer Support Manager

Customer Support Manager

Senior Director, Customer Success [Renewals]

eDiscovery Client Services Manager

Associate Director, Customer Experience

Customer Success Manager

Customer Experience Manager

Soho Support Supervisor - Membership (Remote/ New York Based)

Customer Operations Leader

Team Leader - Hotlines - Remote

Customer Success Manager

Customer Service Supervisor

Manager, Customer Experience

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