Top 3416 Guest experience leader Jobs in Brooklyn, Ny

Center Manager
HAPIK USA —Brooklyn, NY
- $28 - $32 an hour
- Full-time
- Background check
- CPR Certification
- Sales
- Health insurance
- Dental insurance
Quick Apply
Overnight Front Office Manager - Soho House New York
Soho House & Co. —New York, NY
- $75,000 - $85,000 a year
- Weekends as needed
- Bilingual
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
Quick Apply
11d
Guest Services Agent
Hotel 57 —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
4d
Concierge
Marriott International, Inc —New York, NY
- $32.86 - $43.82 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Guest Services Agent
The Lombardy Hotel —New York, NY
- $30 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Concierge
Continuum Club —New York, NY
- $28 - $30 an hour
- Weekends as needed
- Project management
- Communication skills
- Entry level
- Commuter assistance
- Health savings account
Guest Experience Lead | City Point
Lululemon —Brooklyn, NY
- $24.00 - $27.61 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Travel
- Health insurance
- Dental insurance
Guest Services Agent
The Muse New York —New York, NY
- $32 - $34 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
10d
Guest Service Agent - The Waldorf Astoria New York
Hilton —New York, NY
- $30.98 an hour
- Weekends as needed
- Residential
- Hotel
- Communication skills
- Paid parental leave
- Employee stock purchase plan
Guest Services Agent
Knickerbocker —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment (T3404)
Target —Brooklyn, NY
- $19 an hour
- Choose your own hours
- Merchandising
- Maintenance
- Entry level
- Flexible schedule
Front of House Team Member
Chick-fil-A —Brooklyn, NY
- $17.25 an hour
- Part-time
- Serving
- No education required
- Quick service & fast food restaurant
- Paid training
- Employee discount
Quick Apply
Front Desk Agent
Rosewood Hotel Group —New York, NY
- $32.64 - $40.80 an hour
- Full-time
- Hotel
- Bachelor's degree
- Front desk
- Paid holidays
- Health insurance
9d
Member Experience Concierge
Continuum Club —New York, NY
- $28 - $30 an hour
- Weekends as needed
- Project management
- Communication skills
- Entry level
- Commuter assistance
- Health savings account
Retail Store Team Leader (Part-Time) - Westchester, NY
LEGO —New York, NY
- $23.50 - $24.90 an hour
- Part-time
- Background check
- Merchandising
- Pass drug screening
- Disability insurance
- Family leave
Part Time Team Leader -Staten Island Mall, New York
LEGO —New York, NY
- $22.79 - $24.19 an hour
- Part-time
- Background check
- Merchandising
- Pass drug screening
- Disability insurance
- Family leave
Wellness Attendant - Waldorf Astoria New York
Hilton —New York, NY
- $31.78 an hour
- Full-time
- Sanitation
- Residential
- Hotel
- Paid parental leave
- Employee stock purchase plan
14d
Host/Hostess
Lotte New York Palace —New York, NY
- $34.41 an hour
- Full-time
- Hotel
- High school diploma or GED
- Quality control
Guest Services Agent
ModernHaus SoHo —New York, NY
- $20 - $26 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
10d
Hospitality Team Member
Chick-fil-A —Brooklyn, NY
- $17.00 - $19.25 an hour
- Part-time
- 18 years or older
- No education required
- Fast casual restaurant
- Paid training
- Disability insurance
Quick Apply

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Center Manager

HAPIK USA
Brooklyn, NY

Quick Apply

Job Details

Full-time
$28 - $32 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Flexible schedule

Qualifications

Customer communication
Staff supervision
Customer service
In-person customer service
English
Supervising experience
Bachelor's degree
First Aid Certification
Climbing
Business Administration
Budgeting
Business
Leadership
Sports Management

Full Job Description

CENTER MANAGER AT HAPIK INDUSTRY CITY (Brooklyn, NY)

HAPIK is a new and fast-growing brand of fun climbing gyms, a new concept in the world of active recreation. With an international presence (UK, France, Germany, Spain, USA), we strive to offer our guests a SAFE, FUN and UNIQUE climbing experience. When coming to one of our HAPIK centers, our customers have access to a wide range of fun climbing walls and vertical challenges fully secured through auto belays as well as high ropes courses. With HAPIK, indoor rock climbing is made fun and accessible.

Our purpose is to promote education, self-confidence and well-being through active play. At HAPIK, we like to say “THE HIGHER THE SUMMIT, THE BIGGER THE SMILE”.

With already 3 locations in the US (Los Angeles, Dallas and Yonkers) we are opening our first location in Brooklyn in the amazing creative hub of Industry city and we are seeking a Center Manager who will bring this new center to the top.
It is a great time to join the HAPIK adventure!

PRINCIPAL DUTIES & RESPONSABILITIES

The Center Manager is the Center Leader. They are accountable for everything that happens in the center and strive to bring the Center to the summit. This role is not confined to an office or laptop; the Center Manager spends over 75% of their time on the floor, actively engaging with staff and customers. They oversee all aspects of their center’s operations, leading by example, ensuring safety protocols, exceptional customer service, efficient facility operations, and business growth.

The manager’s main responsibilities are:

Customer Service:

Foster a welcoming and inclusive environment for all visitors, ensuring exceptional customer service at all times.
Address customer inquiries, concerns, and feedback promptly and professionally.
Resolve any issues or conflicts that arise among customers or staff members.

Safety:

Ensure safety by enforcing all company and regulatory standards,
Conduct regular safety inspections of climbing equipment, walls, harnesses, rope courses and other facilities.

Staff Management:

Hire, train, manage and motivate the staff in order to create a strong team environment and a result-driven culture,
Create staff schedules,
Be a hands-on leader and role model able to support the team by executing any position as needed.

Facility Operations: Deliver efficient day-to-day operations for the center, including center opening/closure procedures, equipment maintenance, facility cleanliness, inventory management and cash and sales control.

Business Development:

Help the business thriveand ensure outstanding customer satisfaction to meet the company’s goals.
Develop and manage budgets and implement some business strategies to drive revenue growth (pricing, promotions, marketing initiatives, …)
Build relationships with community organizations, schools, and other potential stakeholders to promote the facility and increase participation.
Stay informed about industry trends and competitor activities and adapt strategies accordingly.

EDUCATION & QUALIFICATIONS

Bachelor’s degree in business administration, sports management, hospitality or a related field or equivalent experience preferred.
Prior 3 years of managerial experience, preferably within leisure, recreation, fitness, hospitality, entertainment or related industry.
Knowledge of rock climbing is a plus.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
Excellent communication and problem-solving abilities.
Knowledge of safety regulations and best practices related to climbing or adventure sports.
Familiarity with financial management principles and budgeting.
CPR and first aid certification (preferred).

SKILLS & VALUES

Be enthusiastic: display a high level of positive energy and a wide smile.
Be bold: take the initiative and achieve results.
Show team spirit: be proud of your team and show commitment to doing well.

Please note that applications submitted without a cover letter will not be considered.

JOB DETAILS

- Full time non-exempt.

- Pay: 28-34$/hour considering experience + Bonus

- PTO:

15 (120 hours) accrued vacation days
5 (40 hours) accrued sick days
5 floating holidays

- Health insurance

- Dental & Vision Insurance

- Availability on weekends, holidays and school holidays required

- Flexible scheduling: options for flexible work hours, especially during non-peak seasons

- Perk: employee discounts on climbing sessions and merchandise

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Shift:

Day shift
Evening shift

Application Question(s):

Only application with a cover letter will be considered.

Please submit a cover letter in the supporting document section in the review application page.

Experience:

Customer service: 3 years (Required)
Supervising: 3 years (Required)

Language:

English (Required)

Ability to Commute:

Brooklyn, NY 11232 (Required)

Ability to Relocate:

Brooklyn, NY 11232: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest experience leader jobs in brooklyn, ny

Center Manager

Overnight Front Office Manager - Soho House New York

Guest Services Agent

Concierge

Guest Services Agent

Concierge

Guest Experience Lead | City Point

Guest Services Agent

Guest Service Agent - The Waldorf Astoria New York

Guest Services Agent

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment (T3404)

Front of House Team Member

Front Desk Agent

Member Experience Concierge

Retail Store Team Leader (Part-Time) - Westchester, NY

Part Time Team Leader -Staten Island Mall, New York

Wellness Attendant - Waldorf Astoria New York

Host/Hostess

Guest Services Agent

Hospitality Team Member

I want to receive the latest job alert for guest experience leader in brooklyn, ny

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