Top 5200 Guest experience manager Jobs in Brooklyn, Ny

Sales Manager in Training
FDE LLC, d/b/a Ashley Northeast —Brooklyn, NY
- $60,000 - $70,000 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- High school diploma or GED
- Profit sharing
- Paid training
3d
General Sales Manager in Training
FDE LLC, d/b/a Ashley Northeast —Brooklyn, NY
- $65,000 - $80,000 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Children
- Profit sharing
- Paid holidays
3d
General Sales Manager in Training
FDE LLC, d/b/a Ashley Northeast —Brooklyn, NY
- $65,000 - $80,000 a year
- Weekends as needed
- Microsoft Excel
- Mid-level
- Children
- Profit sharing
- Paid holidays
3d
General Manager
Dave & Buster's —Brooklyn, NY
- $102,639 - $120,751 a year
- Weekends as needed
- Analysis skills
- Continuous improvement
- Senior level
- Disability insurance
- Dental insurance
5d
Senior Restaurant & Operations Manager
Dave & Buster's —Brooklyn, NY
- $72,521 - $89,000 a year
- Weekends as needed
- Casual dining restaurant
- Senior level
- Leadership
- Disability insurance
- Dental insurance
Hotel Guest Experience Manager - Elysee New York
Crescent Hotels & Resorts LLC —New York, NY
- $90,000 - $100,000 a year
- Weekends as needed
- English
- Residential
- 3 years
- 401(k) matching
- Employee discount
Quick Apply
Guest Experience Manager
Baccarat New York, L.L.C. —New York, NY
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Hotel
- 2 years
2d
Front Office Manager - Soho House New York
Soho House & Co. —New York, NY
- $80,000 - $85,000 a year
- Weekends as needed
- Bilingual
- Ability to walk for extended periods
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Manager, Guest Experience & CX Operations
NAYA New York —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Commuter assistance
- Health insurance
Quick Apply
Assistant Director - Front Office
Marriott International, Inc —Brooklyn, NY
- $85,375 - $105,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
2d
Events Manager
OFFICE OF THE MAYOR —Manhattan, NY
- $100,000 - $110,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Loan forgiveness
9d
Assistant Front Office Manager
Four Seasons —New York, NY
- $83,000 - $88,000 a year
- Weekends as needed
- English
- Mid-level
- Hotel
10h
Workplace Experience Manager
Verve —New York, NY
- $70,000 - $90,000 a year
- Hybrid work
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
Front Office Manager
Hersha Hospitality Management, LP —New York, NY
- $72,000 - $76,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Contracts
- Wellness program
- Health insurance
2d
Workplace Manager
Legora —New York, NY
- $147,000 - $174,000 a year
- Full-time
- Google Workspace
- 6 years
- Office
- Commuter assistance
- Health savings account
5d
Director of Front Office
Marriott International, Inc —New York, NY
- $119,000 - $152,000 a year
- Full-time
- High school diploma or GED
- Mentoring
- Recruiting
Guest Experience Agent
Marriott International, Inc —New York, NY
- $31.83 - $42.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
General Manager
Gild Hall —New York, NY
- $142,300 - $189,750 a year
- Full-time
- Sales
- Hotel
- Mentoring
2d
Hotel Mgr
M Social Downtown —New York, NY
- $150,000 - $160,000 a year
- Full-time
- 6 years
- Hotel
- Bachelor's degree
Concierge & Front Desk Operations Manager (Multi-Site)
PBS Facility Service —Brooklyn, NY
- $65,000 - $70,000 a year
- Weekends as needed
- Residential
- Driver's License
- Supervising experience
Quick Apply

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guest experience manager jobs near brooklyn, ny

Sales Manager in Training

FDE LLC, d/b/a Ashley Northeast
Brooklyn, NY

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Job Details

Full-time
$60,000 - $70,000 a year
3 days ago

Benefits

Profit sharing
Paid training
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

High school diploma or GED

Full Job Description

Are you a results-driven leader who thrives on developing high-performing teams and delivering exceptional guest experiences? Join Factory Direct Enterprises LLC, one of the largest licensees of Ashley Furniture, and take your leadership career to the next level. With competitive compensation, a culture focused on growth, and a strong support system, this is your opportunity to make a lasting impact. Join a team honored by Furniture Today as one of the Best Places to Work in Furniture for 2025.

About Us

FDE represents Ashley, the number one selling furniture brand in the world and the leading retailer of furniture and bedding in the United States.

Compensation and Benefits

We offer one of the most comprehensive compensation and benefits packages in the industry:

Base salary ranging from $60,000 to $70,000, depending on experience and store assignment
Annual bonus opportunities with the potential to earn up to $72,540 additional pay, based on performance and company success
Paid 13-week training program through the Ashley Sales Academy
Quarterly and annual performance awards
401(k) plan with company match
Paid time off, holiday pay, and a paid day off for your birthday
Medical, dental, and vision insurance with plans starting at $25 per week
Employee discounts on Ashley products
Referral bonuses of up to $1,000 for successful candidate referrals
Eligibility for the FDE G3 Profit-Sharing Program, rewarding team members based on company and store performance outcomes

Our Culture and Team Member Programs

At FDE, we foster a culture of accountability, growth, and recognition. We actively seek employee feedback and invest in meaningful programs to support our team and communities:

Hope to Dream: Every mattress purchase helps provide beds to children in need
Give a Day: One paid day annually to volunteer with an approved nonprofit organization
Corporate Chaplains: Confidential support for personal, family, and wellness matters
Life Resources: Quarterly wellness events on finance, relationships, and health
Team Member Relief Fund: Financial support for unexpected life events
SmartDollar: Free financial education and budgeting platform for employees

Your Role: Sales Manager

As a Sales Manager, you will be responsible for leading, developing, and managing the performance of the sales team. You will create a culture of accountability and success, focusing on driving KPIs, guest satisfaction, and overall store performance. You will lead by example on the sales floor, ensuring team engagement and alignment with company goals and values. You will have a designated 'Home Store' at one of our NY Metro locations; Kings Plaza, Industry City - with the expectation for you to be flexible in working location according to meet the business need.

Key Responsibilities

Sales Leadership and Coaching

Lead and execute FDE’s seven critical sales leadership processes
Manage team staffing levels to align with traffic and sales volume
Support the onboarding and development of new team members
Coach and performance manage associates to achieve sales excellence
Oversee consistent execution of the Ashley Proven Sales Process
Guide prospecting and follow-up to build a strong pipeline of customers
Ensure sales practices meet company compliance and quality standards
Maintain a consistent presence on the sales floor to coach and support staff (Position to Impact)

Leadership Development

Apply leadership tools and best practices in daily management
Attend required training including leadership development and product/vendor sessions
Mentor future leaders including Assistant Managers, Coaches, and Managers-in-Training

Daily Operations and Motivation

Lead energizing morning huddles and coaching scrimmages
Assign team opportunities and participate in guest interactions
Review and manage staffing-to-traffic ratios and store KPIs

Sales and Performance Metrics

Achieve store sales budgets based on store tier
Improve sales KPIs including close rate, sales per guest, and average ticket
Monitor and drive success across categories such as protection plans, sleep products, and financing
Track Net Promoter Score (NPS) and Total Piece Exception Rate

Operational Excellence

Ensure all activities align with the company’s mission, values, and operational standards
Participate in weekly “Perfect Store Visit” meetings to review store readiness and performance
Maintain a clean, organized, and guest-ready showroom environment

Schedule Requirements

Full-time, minimum of 45 hours per week including weekends
Availability during holiday periods and business-critical dates
Two scheduled days off per week, with exceptions during peak periods
Regular, in-person attendance at the assigned store location is required

Qualifications

High school diploma or GED required; associate or bachelor’s degree preferred
Previous leadership experience in a fast-paced retail environment
Strong ability to coach, lead, and drive performance through others
Effective communicator with strong interpersonal and motivational skills
Ability to foster teamwork and build strong internal relationships
Highly organized with the ability to adapt to changing priorities
Proficiency in Microsoft Office (Word, Excel, PowerPoint); ability to learn company systems

Job Type

Full-time

Benefits

Health insurance, Dental insurance, Vision insurance, Life insurance, Paid time off, 401(k) with employer match, Employee discount, Paid training program

#ANE2

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Refine Your Search

guest experience manager jobs in brooklyn, ny

Sales Manager in Training

General Sales Manager in Training

General Sales Manager in Training

General Manager

Senior Restaurant & Operations Manager

Hotel Guest Experience Manager - Elysee New York

Guest Experience Manager

Front Office Manager - Soho House New York

Manager, Guest Experience & CX Operations

Assistant Director - Front Office

Events Manager

Assistant Front Office Manager

Workplace Experience Manager

Front Office Manager

Workplace Manager

Director of Front Office

Guest Experience Agent

General Manager

Hotel Mgr

Concierge & Front Desk Operations Manager (Multi-Site)

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