Top 63 Help desk analyst Jobs in Brooklyn, Ny

Help Desk Technician
Herbert Smith Freehills —New York, NY
- $70,000 - $80,000 a year
- Full-time
- Microsoft Word
- Mid-level
- 3 years
Studio Application Tech Support
Accenture —New York, NY
- $21.39 - $49.57 an hour
- Full-time
- Windows
- Ability to lift 50 pounds
- US work authorization
- Paid holidays
- Disability insurance
Analyst, Service Desk Operations
MAYORS OFFICE OF CONTRACT SVCS —Manhattan, NY
- $55,000 - $60,000 a year
- Full-time
- Writing skills
- Research
- Mid-level
- Loan forgiveness
IT Analyst, Infrastructure & Operations
MILROSE CONSULTANTS LLC —New York, NY
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
- Paid holidays
- Dental insurance
Quick Apply
Technology Support Analyst
McDermott Will & Emery —New York, NY
- $107,000 - $136,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
IT Analyst
DailyPay —New York, NY
- $75,000 - $98,000 a year
- Weekends as needed
- Google Workspace
- English
- Mid-level
- AD&D insurance
- Disability insurance
IT Associate
Braze —New York, NY
- $75,000 - $80,000 a year
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
IT Help Desk - Showrooms
Tilebar | Soho Studio LLC —New York, NY
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Research
- Office
- Paid holidays
- Disability insurance
Quick Apply
3d
Senior IT Service Desk Analyst - Overnight Shift, Contract
Island Computer Products, Inc. —Brooklyn, NY
- $50,000 - $60,000 a year
- 12 hour shift
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
8d
Product Support Analyst - Overnight Shift - Maintenance Monitoring Center - Lower Manhattan, NY
Adaptation —New York, NY
- $21.50 an hour
- Overnight shift
- Research
- Mid-level
- High school diploma or GED
Quick Apply
End User Support
AccentCare, Inc. —Brooklyn, NY
- $0.01 - $28.50 a year
- Monday to Friday
- Mid-level
- Office
- Windows
- Health savings account
- Paid holidays
Quick Apply
Senior Data Analyst
Array —New York, NY
- $80 an hour
- Full-time
- Remote
- SQL
- Analysis skills
- APIs
- Commuter assistance
- Health insurance
Quick Apply
Service Desk Specialist - Onsite
NetCov —New York, NY
- $47,000 - $65,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Service Desk Specialist II
NetCov —New York, NY
- $58,687 - $80,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
Quick Apply
IT Support Analyst I
Kore Wireless Canada Inc. —Westbury, NY
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Product Engineer
Rowspace —New York, NY
- $150,000 - $300,000 a year
- Full-time
- Mid-level
- Office
- Python
- Health insurance
- Dental insurance
Quick Apply
Application Developer
City of New York —New York, NY
- $107,137 - $123,208 a year
- Full-time
- Computer Science
- System design
- Mid-level
Quick Apply
Senior Financial Applications Analyst
Paul, Weiss, Rifkind, Wharton & Garrison LLP —New York, NY
- $150,000 - $175,000 a year
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
IT Project Manager (IT Project Specialist 3) - Provisional
The City University of New York (CUNY) —New York, NY
- $104,983 - $140,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
CRM Program Analyst
EmblemHealth —New York, NY
- $56,160 - $99,360 a year
- Mid-level
- 3 years
- Bachelor's degree

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help desk analyst jobs near brooklyn, ny

Help Desk Technician

Herbert Smith Freehills -
New York, NY

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Job Details

Full-time
$70,000 - $80,000 a year

Qualifications

Technical editing
Microsoft Word
Word embeddings
Legal firm experience
Internal employee customer service
Law office experience
Document management systems
Ticketing system technical support

Full Job Description

The Opportunity

Performs all help desk analyst functions according to established policies and procedures. Field calls and emails from attorneys, managers and staff and solves or escalates to the appropriate support group. Ability to effectively handle all types of personalities with professionalism at all times.

Responsibilities:

Receives and responds professionally and courteously to inbound calls and email requests for assistance from users needing assistance with hardware, software, networking, and other computer related technologies.
Effectively documents all support requests and, if necessary, escalates to appropriate support group and or individual.
Monitors progress through resolution. Analyzes and resolves problems, as well as documents resolutions in ticket tracking system.
Monitors support activity and informs team/manager of any perceived trends in calls/emails being received and/or solutions being employed.
Participates in the implementation of special projects as requested.
Continually improves technical proficiency through research, self-training and participation in internal and external training opportunities.
Participates in the rotation of monitoring and resolving of voicemail and email requests.
Requires flexibility for coverage of all shifts on short notice and for vacations.

Shift Hours: 12 PM – 8 PM

Compensation: Exact compensation may vary based on skills and experience and salary range is $70k - $80k

Requirements:

Law Firm experience
Three years of work experience in a medium to large PC-based legal or professional services organization where you have gained experience in providing high quality customer service.
Ability to quickly analyze problems, follow policies and procedures and establish work priorities. Must be able to work in a group environment.
Strong customer service focus combined with excellent listening, written and verbal communication skills. Ability to effectively handle all types of personalities with professionalism at all times, including during stressful conditions.
Individuals in this role must possess strong editing skills with MS Word with document scrubbing, repair and recovery, as well as the ability to style, format, print, and store documents in a document management system. Familiarity with the following applications such as DUO 2FA, MS Authenticator, Citrix and Cisco VPN connectivity, Azure, Entra, Exchange Online, Intune, iManage, Mimecast, CyberArk, Service Now ticketing system, Zoom and Teams.

Pay Range

Team

Information Technology

Working Pattern

Full time

Location

New York

Contract type

Permanent Contract

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.

Herbert Smith Freehills Kramer is an equal opportunity employer. The firm is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. The firm does not discriminate on the basis of race, color, creed, religion, sex, national origin, veteran status, mental or physical handicap or disability, age, citizenship status, alienage, ancestry, marital status, sexual orientation, gender identity, or expression or any other criteria prohibited under applicable federal, state or local law.

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Refine Your Search

help desk analyst jobs in brooklyn, ny

Help Desk Technician

Studio Application Tech Support

Analyst, Service Desk Operations

IT Analyst, Infrastructure & Operations

Technology Support Analyst

IT Analyst

IT Associate

IT Help Desk - Showrooms

Senior IT Service Desk Analyst - Overnight Shift, Contract

Product Support Analyst - Overnight Shift - Maintenance Monitoring Center - Lower Manhattan, NY

End User Support

Senior Data Analyst

Service Desk Specialist - Onsite

Service Desk Specialist II

IT Support Analyst I

Product Engineer

Application Developer

Senior Financial Applications Analyst

IT Project Manager (IT Project Specialist 3) - Provisional

CRM Program Analyst

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