Top 13 Helpdesk specialist Jobs in Brooklyn, Ny

Helpdesk Support Analyst
Emmi Dessert USA —Kenilworth, NJ
- $90,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Onsite Printer Support Specialist - Level 2
Revolution Technologies, LLC —New York, NY
- $30 - $35 an hour
- Full-time
- 5 years
- In-person
- Senior level
- Health savings account
- Health insurance
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Tier 1 IT Support Specialist
Hazen and Sawyer —New York, NY
- $55,000 - $68,000 a year
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid holidays
- Disability insurance
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IT Helpdesk Representative
DEPARTMENT OF PROBATION —New York, NY
- $44,545 - $74,134 a year
- Full-time
- Mid-level
- Office
- Windows
- Loan forgiveness
System Support Specialist - Full Time; 9171-318-N
Catholic Charities Brooklyn and Queens —Brooklyn, NY
- $70,000 - $78,400 a year
- Weekends as needed
- Computer science
- Computer Science
- Adults
- Paid holidays
- Health insurance
Quick Apply
Executive IT Support
Success Academy Charter Schools —New York, NY
- $140,000 - $160,000 a year
- On call
- Office
- Windows
- Children
12d
Yardi Affordable Specialist - Helpdesk and Trainer
Related —New York, NY
- $90,000 - $95,000 a year
- Full-time
- Research
- Mid-level
- Residential
- Health savings account
- AD&D insurance
CAD Support Specialist
Langan Engineering & Environmental Services —New York, NY
- $28 - $39 an hour
- Full-time
- Civil engineering
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
7d
IT Operations Specialist
Alpaca —New York, NY
- On call
- Remote
- English
- Mid-level
- 3 years
- Health insurance
Quick Apply
13h
Training and Field Support Specialist (Active Top Secret Required)
Akima, LLC —New York, NY
- $110,000 - $115,000 a year
- Full-time
- Classroom
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Desktop Specialist II
Scarinci Hollenbeck,LLC —Little Falls, NJ
- $27 - $32 an hour
- Overtime
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply

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Helpdesk Support Analyst
Emmi Dessert USA —Kenilworth, NJ
Hands on with Antivirus tools, VPN Remote Access, LogMeIn, Freshdesk and other IT management tools. The role will be for a technical desktop support person,…
$90,000 a year
Quick Apply
IT Systems Analyst
BIG GEYSER INC —Edgewood, NY
Support the platforms that feed and extend VIP (Retailer Portal / ecommerce, purchasing and forecasting, iDIG reporting, and the iOS field apps) and…
$110,000 - $130,000 a year
Quick Apply

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IT Support Specialist II
THE VILLAGE NETWORK —Columbus, OH
Associate or bachelor’s degree in an information technology related field. Provides technical support and guidance to end users, resolving issues in…
$60,000 - $65,000 a year
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Columbus, OH
Ability to explain technical concepts to non-technical users clearly and effectively. As the front line of support, the Tier 1 Specialist is responsible for…
$40,000 - $50,000 a year
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helpdesk specialist jobs near brooklyn, ny

Helpdesk Support Analyst

Emmi Dessert USA -
Kenilworth, NJ

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Job Details

Full-time
$90,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Desktop computer repair
Technology purchasing
IT sourcing
Computer operation
Mobile device support
Microsoft Excel
Microsoft Outlook
Technical documentation
Enterprise software
Peripheral setup
Hardware maintenance
Windows
Incident Escalation
Sonicwall
Bachelor's degree
Sales quoting
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access management
Computer management
Customer support ticket management
Microsoft Teams
SharePoint
Technical customer support for office equipment
Hardware management
Management reporting
VPN management
Antivirus software support
Desktop administration

Full Job Description

This position is for a Helpdesk Support Analyst with networking experience and knowledge for the complete support of our IT Infrastructure. The role will be for a technical desktop support person, involved in daily troubleshooting of technology issues and interacting with the user community as well as other team members within the organization. Administration of various enterprise systems, including Microsoft Office 365, will be required.

Responsibilities:

· Provide tech support for Windows 11 users and related hardware/software issues in timely matters.

· Manage relationships, and act as an escalation point to ensure SLAs are met, with 3rd Party MSP vendor(s).

· Monitor desktops for any hardware and/or software failures and work to resolve those failures

· Maintenance of hardware and software inventories.

· Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals, including mobile devices.

· Support and maintain user account information including rights, security, and systems groups

· New User Equipment buildouts

· Create and maintain IT documentation.

Requirements for Desktop Support:

· Ability to troubleshoot hardware and software

· Experience with Window 11 and Office 365

· Experience with SonicWall and SonicWall VPN

· Knowledge of Microsoft O365 (Word, Excel, PowerPoint, Access, Outlook, Teams, SharePoint)

· Field incoming help requests and document user information and nature of problem or issue

· Resolve request or escalate problems when required, to the appropriate technical resource

· Assists in the design and development of standardized operational management reports to identify issues or monitor computers.

· Research, analyzes, and provides hardware/software quotations, ordering information and other purchasing information to users to assist in ordering needed equipment.

· Good organizational, problem-solving, and interpersonal skills.

· Ability to install, remove or repair basic computer system

· Communicate application problems and issues to management, development teams and end users

· Willing to lift and move printers, workstations etc. weighing up to 45lbs/20kg

Education and Experience

· Bachelors in computer science, or equivalent experience or qualification

· 2 to 4 years of engineering experience in supporting end users

· Provide tech support for Windows users and related hardware/software and resolve issues

· Hands on troubleshooting experience with Microsoft office 365

· Good Documentation skills

· Hands on with Antivirus tools, VPN Remote Access, LogMeIn, Freshdesk and other IT management tools

· Help maintain hardware/software inventories

· Document, maintain, upgrade, replace hardware and software for desktop and peripheral equipment

· Great communication skills, including active listening and comprehending of system

Emmi Group launches “Emmi Desserts” as the unified name for its global dessert business. The Emmi Group is launching “Emmi Desserts” as the unified name for its global dessert business and establishing “better for you” desserts as its strategic core: Premium desserts that offer uncompromising delight and are responsibly crafted with clean recipes, simple ingredients and sustainable packaging. The new brand identity combines local dessert traditions and translates them into innovative concepts for its partners around the globe.

The new identity brings together all dessert businesses of the Emmi Group under one identity while reflecting their individual heritage and maintaining the authenticity of each dessert tradition. From Italian Tiramisu and French pâtisserie to American Cheesecakes and British bakery classics, Emmi Desserts brings together the world’s most iconic dessert cultures. As a dessert specialist, Emmi Desserts offers its customers a highly innovative, bespoke premium desserts portfolio and works closely with them to further develop the category.

Emmi Desserts: “Crafted to make you smile”

Pay: $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Education:

Bachelor's (Required)

Experience:

Help desk: 2 years (Required)
VPN: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk specialist jobs in brooklyn, ny

Helpdesk Support Analyst

Onsite Printer Support Specialist - Level 2

Tier 1 IT Support Specialist

IT Helpdesk Representative

System Support Specialist - Full Time; 9171-318-N

Executive IT Support

Yardi Affordable Specialist - Helpdesk and Trainer

CAD Support Specialist

IT Operations Specialist

Training and Field Support Specialist (Active Top Secret Required)

Desktop Specialist II

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