Call Agent, Bureau of Customer Support
DEPT OF HEALTH/MENTAL HYGIENE —Queens, NY
- $24.38 - $28.00 an hour
- Part-time
- Spanish
- Computer literacy
- 3 years
- Wellness program
- Health insurance
Patient Acount Specialist
Wyckoff Heights Medical Center-WHM —Brooklyn, NY
- $31.75 an hour
- Hospital
- High school diploma or GED
- Entry level
Patient Accounts Specialist
Wyckoff Heights Medical Center-WHM —Brooklyn, NY
- $31.75 an hour
- Hospital
- High school diploma or GED
- Entry level
Accounts Payable and Receivable Clerk (Garden City, NY)
Episcopal Health Services —Garden City, NY
- $27.96 - $29.37 an hour
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
Quick Apply
Billing Coordinator
Seyfarth Shaw LLP —New York, NY
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Credit & Collections Cash Specialist
NATIONAL RETAIL TRANSPORTATION —Lyndhurst, NJ
- Research
- Mid-level
- Office
Quick Apply
Sr Director, Client Success - Strategic Accounts (North America)
FIS Global —New York, NY
- $208,730 - $354,840 a year
- Full-time
- Pass drug screening
- Bachelor's degree
- Experience equivalent to degree accepted
Client Accounts Project Manager - ET
DLA Piper —New York, NY
- $100,787 - $153,578 a year
- Full-time
- Hybrid work
- 5 years
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Service and Delivery Integrity Support Assistant
Sprague Resources GP LLC —Bronx, NY
- $24 - $27 an hour
- Overtime
- Basic math
- Office
- 1 year
- Health insurance
- 401(k)
Quick Apply
Program Fiscal Analyst - Family Services
QSAC, Inc. —Jamaica, NY
- $47,000 - $52,000 a year
- Urgently hiring
- Bachelor of Science
- Mid-level
- Office
- 403(b) matching
- Commuter assistance
Quick Apply
AR Representative
Vanguard Dealer Services —Fairfield, NJ
- Full-time
- 11+ years
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
PATIENT ACCOUNTS REP IN PATIENT FINANCIAL SERVICES |FULL-TIME DAY SHIFT (22741)
Care Plus Bergen, Inc. —Paramus, NJ
- $20.89 an hour
- Full-time
- Hospital
- Customer service
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Patient Acount Specialist
Wyckoff Heights Medical Center-WHM —Brooklyn, NY
Ensures the Hospital is in compliance with all state and federal rules and regulations and reports. Works correspondence with forty-eight (48) hours of receipts…
$31.75 an hour
Patient Acount Specialist
Wyckoff Heights Medical Center —Brooklyn, NY
Ensures the Hospital is in compliance with all state and federal rules and regulations and reports. Works correspondence with forty-eight (48) hours of receipts…
$31.75 an hour

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Accounting Representative
ODW Logistics Inc —Lockbourne, OH
The Administrative Billing Clerk will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of…
Quick Apply
13d
Insurance Claims Coordinator
Central Ohio Primary Care Physicians,Inc —Westerville, OH
Work listing of aged accounts and handle incoming correspondence from insurance payers and/or sites to resolve any billing issues that delay reimbursement.
Quick Apply
5d

I want to receive the latest job alert for payment poster in brooklyn, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

payment poster jobs near brooklyn, ny

Patient Registrar jobs in Brooklyn, NY

Customer Support Coordinator jobs in Queens, NY

Billing Coordinator jobs in New York, NY

Account Project Manager jobs in New York, NY

Patient Advocate jobs in Los Angeles, CA

Patient Registration jobs in Toledo, OH

Patient Registrar jobs in South Jordan, UT

Patient Registrar jobs in Oshkosh, WI

Patient Registrar jobs in Germantown, TN

Patient Registrar jobs in Richmond, VA

Service Assistant jobs in Wilmington, DE

Passenger Service Agent jobs in Seatac, WA

Service Assistant jobs in Statesville, NC

Service Assistant jobs in Bushkill, PA

Entry Level Medical Assistant jobs in Dallas, TX

Operating Room Assistant jobs in Orange County, CA

Service Assistant jobs in San Diego, CA

Soc Analyst jobs in Remote

Program Analyst jobs in Pentagon, DC

Program Analyst jobs in Hampton, VA

Call Agent, Bureau of Customer Support

DEPT OF HEALTH/MENTAL HYGIENE -
Queens, NY

Apply Now

Job Details

Part-time
$24.38 - $28.00 an hour

Benefits

Wellness program
Health insurance
Pension plan
Work from home
Loan forgiveness

Qualifications

Computer literacy

Full Job Description

Call Agent, Bureau of Customer Support

DEPT OF HEALTH/MENTAL HYGIENE

Posted on

07/15/2026

Part-time

Location

QUEENS

No exam required

Department

Information Support Services

Salary range: $24.38 – $28.00

Save

Job Description

25 Hours/Part-time

Within the Office of External Affairs is the Bureau of Customer Support Services Call Center. The DOHMH Call Center delivers enhanced customer service to the people of New York City by providing a single point of entry for all Department information and services. This mission is accomplished through a state-of-the-art customer service facility designed to provide clients, the general public, and the provider community with information about our services and programs; referrals, appointments and follow-up; health literature and education materials.

The Call Center is seeking to hire a Call Agent. The Call Agent will be responsible for providing customer service by answering phones to ensure the public/customers are informed on the process and steps needed to order/correct birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders placed using the new E-vital status portal or by sending an e-mail to the appropriate department for status. Vital Records calls and chats may consist of customers who are calling regarding matters such as inquiring about how to apply or obtain a death certificate, funeral related procedures and other matters that require the Call Agent to transfer or direct accordingly to the appropriate entity. The Call Agent will also assist in placing literature orders for materials such as posters, signs, pamphlets, and information.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
The Call Agent will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as Dog License, Vital Records, Health Academy, Accela, STD results line, Provider Access Line (PAL), Literature Fulfillment and other/General Information queues.

Provide customer service by answering phones/chats to ensure the public/customers are informed on the process and steps needed to order/correct birth certificates and or death certificates in person, online or via mail. Answer other Vital Records calls and chats related to funeral procedures and other matters that require the Call Agent to transfer or direct accordingly to the appropriate entity.
Guide customers on how to check the status of orders placed using the E-vital status portal or by sending an e-mail to the appropriate department for status.
Provide the community/callers with health education information, making appropriate referrals for counseling and testing.
Disseminate information and service the public with information related to public health topics.
Provide assistance and information to the general public as well as staff who have difficulty navigating the NYC DOHMH website.
Maintain and update databases computerized data/records; and analyze various data for accuracy.
Handle emergencies and other ad hoc assignments.
Perform other required duties/tasks as assigned.

PREFERRED SKILLS:

Strong customer service orientation
Courteous telephone manner
Excellent oral and written communication skills
Basic computer literacy
Spanish speaking a plus

Why you should work for us:

Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
Benefits: City employees are entitled to unmatched benefits such as:

o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.

- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [email protected] or 347-396-6549.

COMMUNITY ASSOCIATE - 56057

Minimum Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Apply

Save

Job ID

716901

Posted until

09/13/2026

Title code

56057

Civil service title

COMMUNITY ASSOCIATE

Title classification

Non-Competitive-5

Business title

Call Agent, Bureau of Customer Support

Experience level: Experienced (non-manager)

Job level

Number of positions

Work location

42-09 28th Street

Category: Health

Call Agent, Bureau of Customer Support

Apply Now

Refine Your Search

payment poster jobs in brooklyn, ny

Call Agent, Bureau of Customer Support

Patient Acount Specialist

Patient Accounts Specialist

Accounts Payable and Receivable Clerk (Garden City, NY)

Billing Coordinator

Credit & Collections Cash Specialist

Sr Director, Client Success - Strategic Accounts (North America)

Client Accounts Project Manager - ET

Service and Delivery Integrity Support Assistant

Program Fiscal Analyst - Family Services

AR Representative

PATIENT ACCOUNTS REP IN PATIENT FINANCIAL SERVICES |FULL-TIME DAY SHIFT (22741)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for payment poster in brooklyn, ny

Explore jobs in more locations

Call Agent, Bureau of Customer Support

Job Description

Minimum Qualifications

Residency Requirement

Additional Information

Job Seeker Tools

Employer Tools

Browse

Stay Connected