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Automation Support Specialist

New York Eastern Probation Office
Brooklyn, NY

Apply Now

Job Details

$58,169 - $94,588 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Vision insurance
Opportunities for advancement
Life insurance
Retirement plan
Paid sick time

Qualifications

Desktop computer repair
Report preparation
Wireless networking
Enterprise software
In-person customer service
Peripheral setup
Word embeddings
Equipment troubleshooting
Windows
Software installation
Administrative experience
Troubleshooting audio issues
Driver's License
Internal employee customer service
Video conferencing software
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Customer support ticket management
Desktop applications
Data entry
AV system troubleshooting
Typing
Clerical experience
Productivity software
Video conferences (communication methods)
Desktop administration
Peripheral hardware support

Full Job Description

Job Details for Automation Support Specialist

Court Name/Organization

New York Eastern Probation Office

Overview of the Position

The U.S. Probation Department for the Eastern District of New York is accepting applications for an Automation Support Specialist. Responsibilities as the Automation Support Specialist include providing automation and helpdesk support for Probation staff and providing technical support in installing and configuring computer hardware and software programs. The incumbent performs routine to moderately complex troubleshooting for hardware and software systems. The ideal candidate must have good technical knowledge and be able to communicate effectively. This position is designed as a steppingstone for long-term career growth on our Information Technology team. We are committed to developing internal talent and providing clear advancement opportunities based on performance, initiative, and skill development. Team members in this role will gain exposure to a broad range of technologies and have the opportunity to work closely with experienced engineers and administrators. We actively support professional development through hands-on learning, mentorship, cross-training, and encouragement to pursue relevant IT training.

Location

Brooklyn, NY

Opening and Closing Dates

04/13/2026 - Open Until Filled

Appointment Type

Permanent

Classification Level/Grade

CL 25

Salary

$58,169 - $94,588

Announcement Number

NYEP 26-07

Position Description

Representative Duties:

Provide information and assistance to court staff via the IT helpdesk. Troubleshoot and provide guidance on technical program problems which can be completed over the telephone. Assist with web access issues. Provide information and assistance to users on applications such as word processing and data entry.
Act as a technical expert in solving more complex system problems. Provide in-person trouble-shooting assistance with non-routine or more complicated issues which cannot be resolved via telephone.
Customize programs for local needs. Prepare and maintain documentation on local programs, creating user cheat-sheets or forms, as applicable. Provide end-user training.
Create user accounts and maintain associated documentation.
Perform automated tasks, including installing, troubleshooting, repairing, and configuring hardware and software. Test and evaluate new hardware and software prior to installation.
Provide day-to-day systems backups and verify the validity of data. Maintain an up-to-date computer related inventory, in accordance with policies and regulations. Provide input and recommendations regarding IT related projects.
Assist with office moves, reconnecting equipment in new locations.

Qualifications

Minimum Qualifications:

To qualify for this position at the entrance level, you must possess one year of specialized experience.
Specialized experience is defined as progressively responsible clerical or administrative experience that is in, or closely related to, the work of the position and which has demonstrated the knowledge, skills, and abilities to perform the position's duties successfully and involves the routine use of automated software and keyboarding for word processing, data entry and report generation.
Experience providing technical support to end users in a help desk or desktop support environment.
Experience troubleshooting Windows desktop operating systems and common enterprise applications.
Familiarity with Microsoft Office / Microsoft 365 applications.
Experience installing and configuring computer hardware, printers, and peripheral devices.
Basic understanding of network connectivity, VPN access, and wireless networking.
Experience supporting audio/video conferencing systems, including troubleshooting and providing user guidance.
Experience using ticketing systems to log, track, and resolve service requests.
Strong customer service and communication skills.
Ability to troubleshoot and resolve technical issues in a timely and professional manner.
This position requires occasional travel between both of our offices located in Brooklyn, New York and Central Islip, New York; therefore a valid driver’s license is required.
Candidates must be able to lift and move items weighing up to fifty (50) pounds.

Preferred Qualifications:

Bachelor’s degree in Information Technology, Computer Science or a closely related field.
IT certifications such as CompTIA A+, Security+ Network+, or Microsoft certifications.
Experience supporting Windows 11 in an enterprise environment.
Familiarity with Active Directory, including password resets and basic user account management.
Experience supporting mobile devices, including smartphones and tablets.
Knowledge of remote support tools and desktop management platforms.

Employee Benefits

Judiciary employees serve under “Excepted Appointment” and are considered “at will” employees. Federal Government Civil Service classifications or regulations do not apply. Judicial employees are entitled to the same benefits as other Federal Government employes, which include but are not limited to:

Paid Annual Leave
Paid Sick Leave
11 Paid Holidays
Health Insurance
Dental and Vision Insurance
Life Insurance
Retirement Benefits
Thrift Savings Plan (TSP)
Flexible Spending Accounts
Pre-Tax Benefit Programs

Miscellaneous

Representative Duties:

Provide information and assistance to court staff via the IT helpdesk. Troubleshoot and provide guidance on technical program problems which can be completed over the telephone. Assist with web access issues. Provide information and assistance to users on applications such as word processing and data entry.
Act as a technical expert in solving more complex system problems. Provide in-person trouble-shooting assistance with non-routine or more complicated issues which cannot be resolved via telephone.
Customize programs for local needs. Prepare and maintain documentation on local programs, creating user cheat-sheets or forms, as applicable. Provide end-user training.
Create user accounts and maintain associated documentation.
Perform automated tasks, including installing, troubleshooting, repairing, and configuring hardware and software. Test and evaluate new hardware and software prior to installation.
Provide day-to-day systems backups and verify the validity of data. Maintain an up-to-date computer related inventory, in accordance with policies and regulations. Provide input and recommendations regarding IT related projects.
Assist with office moves, reconnecting equipment in new locations.

Application Info

Applicants must submit a complete application packet to include all the required documents listed below in one PDF document:

Letter of interest, which indicates your knowledge, skills, and experience as they relate to this position (Include vacancy announcement number)
Resume
Completed Federal Judiciary Branch Application for Employment – AO78

Qualified applicants should upload their documents using our HR Employment Application System located at HR Employment Application System .

All Submissions must be received by 5 p.m. on the closing date.

Incomplete applications will not be considered.

Due to the volume of applications received, the U.S. Probation Department will only communicate with those individuals who will be selected for the writing skills assessment and/or interviewed for open positions.

The U.S. Probation Department, Eastern District of New York is not authorized to reimburse candidates for interview or relocation expenses.

The Department reserves the right to modify the conditions of this job announcement, to withdraw the announcement, or to fill the position sooner than the preference date, any of which may occur without prior written or other notice.

The federal Judiciary is an Equal Employment Opportunity employer.

Apply Now

Refine Your Search

test engineer entry level jobs in brooklyn, ny

Automation Support Specialist

Assistant Electrical Engineer (Represented)

Customer Support Engineer

Assistant Electrical Engineer

TESTER/ANALYST

Data & AI Engineer

High Pressure Plant Tender (Provisional)

Software Engineer

RUST Embedded Software Engineer

IOS Engineer

Entry Level Software Engineer

Reviewer - Assistant Civil Engineer

QA Engineer

Electrical Design Engineer

RF Engineering Pipeline Program

Software Engineer - Integrations Team

Data Engineer I, CNN Digital Products and Services

Internal Audit - New York - Associate, Technology Audit - 9230834

Software Development Engineer in Test

Support Engineer – Tier 1 (Salesforce Certified)

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