Top 37 Technical support specialist Jobs in Brooklyn, Oh

IT Service Desk Specialist
UNION HOME MORTGAGE CORP —Strongsville, OH
- Weekends as needed
- Writing skills
- Research
- Office
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IT End User Specialist 2
OMCO —Wickliffe, OH
- $75,000 - $85,000 a year
- Mid-level
- Bachelor's degree
- Organizational skills
- Profit sharing
- Wellness program
Quick Apply
Tier 1 Technical Support Specialist
Kloud9 IT, Inc. —Cleveland, OH
- $40,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- In-person
- Opportunities for advancement
Quick Apply
Product Support Specialist (Public Libraries)
OverDrive, Inc. —Cleveland, OH
- Full-time
- Hybrid work
- Research
- Office
- Windows
Product Support Specialist
Brookfield Properties —Cleveland, OH
- $57,900 - $81,165 a year
- Full-time
- Hybrid work
- Background check
- Computer Science
- Salesforce
- Health insurance
- Dental insurance
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Product Financial Support Specialist
Brookfield Properties —Cleveland, OH
- $57,900 - $81,165 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Residential
- Paid time off
- 401(k) matching
IT Support Specialist
CSM Companies, Inc —Richfield, OH
- Weekends as needed
- Mid-level
- Travel
- Associate's degree
Quick Apply
IT Support Specialist
Life Line Screening —Independence, OH
- $40,000 - $45,000 a year
- Full-time
- Hybrid work
- Background check
- Pass drug screening
- Office
Quick Apply
Support Specialist, Online Learning & Academic Technology
Cuyahoga Community College —Cleveland, OH
- $25 an hour
- Part-time
- Background check
- Pass drug screening
- Research
IT Support Specialist
AVI Foodsystems —Cleveland, OH
- Full-time
- Travel
- Organizational skills
- In-person
- Paid holidays
- Health insurance
Quick Apply
11d
IT Operations Specialist
Art Sentry —Cleveland, OH
- From $24 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
14d
Customer Service Specialist- Consumer Banking
KeyBank National Association —Brooklyn, OH
- $18.00 - $23.08 an hour
- Urgently hiring
- Hybrid work
- Office
- High school diploma or GED
- Computer skills
- Paid training
- Tuition reimbursement
Technology System Specialist
Lorain County Community Action Agency —Lorain, OH
- $26.84 - $29.10 an hour
- Full-time
- Background check
- Windows
- Driver's License
- Health savings account
- Health insurance
Quick Apply
3d
IT Support Specialist
Ovation Workplace Services Inc —Valley City, OH
- $20 - $23 an hour
- Entry level
Quick Apply
Server/Desktop Specialist
Advanced IT Professionals LLC —Newbury Center, OH
- $20 - $30 an hour
- Full-time
- Mid-level
- Office
- Windows
- Work from home
Quick Apply
Technical Support Specialist
AVADirect —Twinsburg, OH
- Mid-level
- Organizational skills
- In-person
IT Support Specialist
Hana Technologies, Inc. —Solon, OH
- $40,000 - $50,000 a year
- Mid-level
- Office
- Windows
Quick Apply
Technology Training Specialist
MAI WEALTH MANAGEMENT, INC. —Independence, OH
- $75,000 - $85,000 a year
- Full-time
- Classroom
- Microsoft Excel
- Microsoft Outlook
Quick Apply
2d
Technical Support Specialist - Test & Ground Support Equipment - Aviation
Test-Fuchs Corp. —Brecksville, OH
- Full-time
- Military
- 8 years
- Continuous improvement
- AD&D insurance
- Paid holidays
Quick Apply
Concrete & Construction Technical Support Specialist
The Euclid Chemical Company —Cleveland, OH
- $48,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Residential
- Travel
- Disability insurance
- Health insurance

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technical support specialist jobs near brooklyn, oh

IT Service Desk Specialist

UNION HOME MORTGAGE CORP -
Strongsville, OH

Quick Apply

Job Details

Full-time

Qualifications

Desktop computer repair
Mobile device support
Operating systems
Triage
Writing skills
In-person customer service
High school diploma or GED
Computer hardware
Desktop (troubleshooting support)
Telecommunications systems
Desktop applications
Desktop administration
Mobile devices

Full Job Description

The IT Service Desk Specialist is the primary contact for all external offices regarding technical support issues. The goal is to support, educate and train decentralized office employees on applications and technology to diminish recurring future support requests and make each employee feel well supported and comfortable with technology.

The position provides technical assistance and support for requests and incidents focusing heavily upon computer systems, software, hardware (including mobile devices). This position requires the ability to provide a response in person, in writing, or over the phone while sitting at a desk for long period of time.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

DUTIES & RESPONSIBILITIES

Provides support through astute troubleshooting methodology
Address a full range of customer needs, including troubleshooting, technical assistance, system usage support, password resets, etc.
Document each customer interaction in the ticketing system in a clear, concise, and understandable format
Train customers to facilitate the future state of self-service, utilizing technology
Research and resolve customer calls that require follow-up
Complies with documented processes and works towards meeting expected service levels
Maintain accountability for incident prioritization and resolution
Monitor assigned incidents to ensure adequate and timely resolution in accordance with service levels
Respond to initial phone calls in a fast paced, help desk environment
Provide insight and recommendations to improve efficiency and workflows

EDUCATION & EXPERIENCE

High school diploma or equivalent
1+ year of experience in help desk or related IT field
1+ year of experience in field requiring customers service skills
Familiarity with or experience in troubleshooting LAN hardware/software, desktop devices and end user applications on mid-range systems, cloud and mobile devices.

SKILLS REQUIRED

Ability to triage technical issues efficiently and effectively
Quick to learn new technologies and applications
Knowledge in relevant operating systems, languages, and environments
Great verbal and written communication skills
Positive working attitude, contributing as an individual and team member to accomplish goals
Strong analytical skills, decisiveness, and sound judgment
Knowledge of current and evolving information technologies, such as telecommunications, electronic data distribution networks and computers
Willing and able to work occasional holidays, weekends, and evenings
Ability to manage time and adapt to changes in workflow

This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Quick Apply

Refine Your Search

technical support specialist jobs in brooklyn, oh

IT Service Desk Specialist

IT End User Specialist 2

Tier 1 Technical Support Specialist

Product Support Specialist (Public Libraries)

Product Support Specialist

Product Financial Support Specialist

IT Support Specialist

IT Support Specialist

Support Specialist, Online Learning & Academic Technology

IT Support Specialist

IT Operations Specialist

Customer Service Specialist- Consumer Banking

Technology System Specialist

IT Support Specialist

Server/Desktop Specialist

Technical Support Specialist

IT Support Specialist

Technology Training Specialist

Technical Support Specialist - Test & Ground Support Equipment - Aviation

Concrete & Construction Technical Support Specialist

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