Dunkin'
Sales Associate, Shift Lead and Assistant Manager
Full and Part Time
Now Hiring at
236 Rte 15, Sturbridge, MA, USA
Competitive Pay and Great Benefits!
“Get Paid as You Earn! Applegreen is excited to offer Paycheck On-Demand delivered by PayActiv Earned Wage Access (EWA)”
We build our business through our people.
Join our amazing team and come grow with us!
At Applegreen, we believe that our team members are the heart of our success. We offer fantastic career opportunities, and a great deal of our promotions are internal. As a company, we are constantly growing our business—but it is our people driving our success!
We offer attractive benefits including:
- Flexible Schedule
- Medical/Dental/Vision Insurance
- Paid Time Off
- 401(k) with Company Match
- Earned Wage Access – Pay on Demand
- Education Assistance
- Employee Referral Bonus
- Meal Discount
- Pet Insurance
What You’ll Do as a Associate
As an Associate, you will be ready to help with a variety of duties that include:
- Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers).
- Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
- Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
- Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
- Stock, clean, and sanitize workstation and equipment.
- Actively cross-sell and up-sell products.
- Maintain a solid knowledge of products and services available in the plaza.
- Follow required brand standards, food safety requirements, as well as all company policies and procedures.
- Execute a variety of other tasks as assigned.
What You’ll Do as a Shift Lead
As the Shift Lead, you will be responsible for leading shifts by ensuring team members provide exceptional customer service, thoroughly complete their job duties, and follow all brand standards & food safety requirements. This position is charged with assisting to train newly hired team members and monitoring for compliance with cash handling policies and procedures.
- Lead the activities of team members on shift.
- Consistently provide friendly customer service by engaging in positive, helpful interactions with customers (travelers) and appropriately resolve customer complaints.
- Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
- Operate point-of-sale (POS) system, accurately process & receive payment from customers, and follow all customer service and cash handling policies and procedures.
- Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
- Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
- Stock, clean, and sanitize workstation and equipment.
- Actively cross-sell and up-sell products.
- Maintain a solid knowledge of products and services available in the plaza.
- Assist in the training of new team members.
- Follow required brand standards, food safety requirements, as well as all company policies and procedures.
- Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
- Execute a variety of other tasks as assigned.
What You’ll Do as an Assistant Manager
The Assistant Manager helps the General Manager to ensure that day-to-day business operations run smoothly. This position provides an opportunity for entry-level managers to learn important management skills and practice judgment and discretion skills.
- Responsible for confidently delivering performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
- Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors.
- Must be able to competently perform duties in the absence of the general manager.
- Motivate and positively influence staff, especially during times of low morale.
- Strong Leadership and organizational skills
- Addressing issues in a timely fashion
- Ensuring company policies and procedures are followed.
- Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations.
- Ensures that the restaurant always looks clean, inviting, and adheres to brand standards.
- Ensures cash management is accurate and processed daily, reports are delivered as per company directives.
- Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
- Ensures inventory data is correct by performing spot inventory counts and checks.
All candidates must possess the following:
- Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
- Cash handling and customer service experience preferred.
- Able to stand and walk for an extended period of time.
- Frequently bend, twist, lift and carry at least 40 pounds.
- Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
- Available to work a flexible schedule including days, nights, weekends, and holidays.
- Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
We strive to do great things for each other, our customers, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, whatever you’re pursuing — a new challenge, a sense of belonging, or just a great place to work — Applegreen is for you!
Applegreen
Come grow with us!
Join our amazing team…and you will feel at home with Applegreen!
Applegreen Travel Plazas is an EEO Employer
Drug Free Workplace
Job Types: Full-time, Part-time
Pay: $16.00 - $22.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
