Top 866 Customer experience leader Jobs in Brooklyn Heights Oh

Global Change Management Leader, Customer Experience CoE
Lubrizol —Wickliffe, OH
- Hybrid work
- Office
- Bachelor's degree
- Continuous improvement
Provider Contracting Lead Analyst - Cigna Healthcare - Cleveland, OH
The Cigna Group —Cleveland, OH
- $71,400 - $119,000 a year
- Online Application
- Customer service
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
Provider Contracting Lead Analyst - Cigna Healthcare - Cleveland, OH
The Cigna Group —Independence, OH
- $71,400 - $119,000 a year
- Online Application
- Customer service
- Data analysis skills
- Mid-level
- Paid holidays
- Health insurance
(USA) Member Team Lead
Sam's Club —Brooklyn, OH
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
2d
HCP Engagements QA and Training Lead - Managed Services -Health PLS
PRICE WATERHOUSE COOPERS —Cleveland, OH
- $99,000 - $232,000 a year
- Customer service
- Writing skills
- English
- Paid holidays
- Health insurance
12h
Lead Toddler Teacher
Leah's CLC —Cleveland, OH
- $15.00 - $17.50 an hour
- 8 hour shift
- Classroom
- CPR Certification
- Computer literacy
- Tuition reimbursement
- Paid time off
Quick Apply
Retail Customer Service Lead
PetSmart —Aurora, OH
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Lead Installation Technician
Diversified Fall Protection —Cleveland, OH
- $28 - $35 an hour
- Overtime
- Background check
- Microsoft Outlook
- Heavy lifting
- Disability insurance
- Health insurance
Quick Apply
8d
Pega Lead USC & GC ) ONLY
Sonsoft Inc —Richfield, OH
- Full-time
- Analysis skills
- Bachelor's degree
- JavaScript
Quick Apply
Lead Mobile Pet Groomer
Groombar Mobile NEO —Medina, OH
- $20 - $50 an hour
- Part-time
- Clean driving record
- Mid-level
- Driver's License
- Paid time off
Quick Apply
Packaging Mechanic / Lead Operator — Tea Manufacturing (Cleveland)
U.S. Wellness LLC —Cleveland, OH
- $19.30 - $37.46 an hour
- Full-time
- Customer service
- Military
- English
- Health insurance
- Paid time off
Quick Apply
Lead Swiss CNC Programmer
Profile Grinding, Inc. —Brooklyn Heights, OH
- $34 - $44 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Rainbow Restoration-Lead Mitigation Technician
Trades Holding —Valley View, OH
- $50,000 - $60,000 a year
- Urgently hiring
- Mid-level
- Residential
- 3 years
- Paid training
- Health insurance
Quick Apply
Practice Lead Bainbridge Primary Care
University Hospitals —Bainbridge Township, OH
- $18.12 - $28.35 an hour
- Word processing
- Computer literacy
- Primary Care
11d
Lead Line Cook
The Coffee Pot Restaurant —Lakewood, OH
- $15 - $20 an hour
- Full-time
- Mid-level
- Supervising experience
- In-person
Quick Apply
11d
Product Development Lead- Food Service
Agrana —Brecksville, OH
- Email
- Management
- 5 years
- Bachelor's degree
Quick Apply
Shift Leader
Marco's Pizza Grafton —Grafton, OH
- $11.50 - $16.00 an hour
- Part-time
- Quick service & fast food restaurant
- In-person
- Leadership
- Flexible schedule
Quick Apply
4d
3rd Shift Lead Operator - Primary Operations
Technifab Inc. —Avon, OH
- Full-time
- Mid-level
- Supervising experience
- Organizational skills
- Profit sharing
- Health insurance
Quick Apply
Automotive Wholesale Team Lead
Carvana —Elyria, OH
- Clean driving record
- Inventory management
- Ability to walk for extended periods
Custom Furniture Installer + Warehouse Lead
Borrow Curated Rentals and Design —Cleveland, OH
- $19 - $20 an hour
- Full-time
- Customer service
- DOT physical examination
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply

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customer experience leader jobs near brooklyn heights oh

Global Change Management Leader, Customer Experience CoE

Lubrizol -
Wickliffe, OH

Apply Now

Job Details

Permanent

Qualifications

Training program design for professional development
Corporate training teaching experience
Bachelor's degree
Organizational development strategy
Strategic communications
International corporation experience
Change management support (employee development activity)
Project leadership
Project risk management
Project stakeholder communication
Stakeholder relationship building
Stakeholder management

Full Job Description

Shape the Future with Us.

At Lubrizol, we’re bringing to life the chemistry behind clean water, efficient transportation, reliable infrastructure, critical medicines, and the products people rely on every day through science, sustainability, and a culture of inclusion.

As part of our global team, you’ll be empowered to make a real impact - on your career, your community, and the world around you.

Location: Wickliffe, Ohio (US), Deer Park, Texas (US), Jurong, Singapore (SG), Pudong, China (CN)

Travel: Minimal travel as required for training, workshops, and project meetings

Job Type: Permanent, 4 days in the office – 1 day flexible

How You’ll Make an Impact
As a Global Change Management Leader, Customer Experience CoE, you lead enterprise-wide transformation efforts across Customer Experience (CX) and Order-to-Cash (OTC). You drive adoption of new operating models, technologies, and processes, ensuring sustainable change across a global, matrixed organization.

In this role, you will:

Develop and execute a global change management strategy supporting CX and OTC transformation initiatives, including technology, process, and organizational changes.
Facilitate change impact assessments, stakeholder analyses, and organizational readiness evaluations to align teams and mitigate risks.
Design and implement standardized change frameworks, including communication, training, sponsorship, and reinforcement strategies.
Partner with program and project leaders to deliver effective communication campaigns and enterprise-wide training initiatives.
Drive adoption of new processes, technologies, and ways of working, fostering engagement and alignment across the organization.
Establish governance structures and track key performance indicators (KPIs) to monitor adoption, manage resistance, and ensure sustained value realization.
Lead post-implementation reviews, capture lessons learned, and continuously improve change methodologies.
Advise senior leaders and stakeholders on change management best practices to strengthen sponsorship and engagement.

Required Qualifications that Enable Your Success

Bachelor’s degree in Business, Organizational Development, Change Management, or a related field.
10+ years of progressive experience in enterprise change management, transformation, or organizational development within global organizations.
Proven experience leading end-to-end change initiatives across large-scale, multi-year transformation programs.
Expertise in change management methodologies (e.g., Prosci/ADKAR, Kotter, McKinsey Influence Model) and their practical application.
Strong strategic thinking with the ability to influence stakeholders at all organizational levels.
Excellent communication, facilitation, and stakeholder engagement skills.
Advanced program management, problem-solving, and risk assessment capabilities.
Experience designing and delivering training, communication, and engagement strategies at scale.

Preferred Qualifications that Drive You Forward

Advanced degree in a relevant field.
Professional certification such as Prosci, Certified Change Management Professional (CCMP), or Project Management Professional (PMP).
Experience in chemical, manufacturing, or supply chain industries.
Familiarity with enterprise platforms such as SAP, Customer Relationship Management (CRM), and workflow automation tools.

Your Work Environment
At Lubrizol, we’re committed to providing a safe, inclusive, and empowering environment where you can do your best work. Depending on your role, your work environment may include:

Use of computers and digital collaboration tools in a hybrid work environment
Participation in virtual and in-person workshops, training sessions, and meetings
Engagement with global teams across multiple time zones
Adherence to company safety, compliance, and ergonomic standards

We continuously invest in our workplace and technologies to support your well-being, productivity, and growth. If you require reasonable accommodation, we are committed to providing an inclusive experience.

Benefits that Empower You

Work in a respected, industry-leading multinational company within Berkshire Hathaway
A culture of accountability, empowerment, inclusion, and diversity
Competitive compensation and benefits package
Opportunities for professional development, learning, and global career mobility
Meaningful work contributing to sustainable and innovative solutions

#LI-MC1

#LI-hybrid

#LBZUS

Lubrizol: Imagined for Life. Enabled by Science. ™ Delivered by You.

For nearly 100 years, The Lubrizol Corporation, a Berkshire Hathaway company, has been at the forefront of innovation to enhance everyday life, advance mobility, and make the modern world work better. Our specialty chemistry solutions—from engine oils, performance coatings, and skincare to medical devices and plumbing systems —are powered by the expertise, passion, and commitment of people like you. We tackle the world’s toughest challenges with science-based solutions, deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture, dedication to safety, and incredible global talent drive our success. Our solutions meet the evolving needs of the modern world—brought to life by science and, most importantly, delivered by you. Whether you're in the lab, on the production floor, or in the office, you'll be part of a team around the world that empowers you to think boldly, drive results, and contribute to solutions that shape a better, more sustainable future. We win because of you. Let’s build the future together.

Job Segment: CRM, Change Management, Chemical Research, Supply Chain, Relationship Manager, Technology, Management, Engineering, Operations, Customer Service

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Refine Your Search

customer experience leader jobs in brooklyn heights oh

Global Change Management Leader, Customer Experience CoE

Provider Contracting Lead Analyst - Cigna Healthcare - Cleveland, OH

Provider Contracting Lead Analyst - Cigna Healthcare - Cleveland, OH

(USA) Member Team Lead

HCP Engagements QA and Training Lead - Managed Services -Health PLS

Lead Toddler Teacher

Retail Customer Service Lead

Lead Installation Technician

Pega Lead USC & GC ) ONLY

Lead Mobile Pet Groomer

Packaging Mechanic / Lead Operator — Tea Manufacturing (Cleveland)

Lead Swiss CNC Programmer

Rainbow Restoration-Lead Mitigation Technician

Practice Lead Bainbridge Primary Care

Lead Line Cook

Product Development Lead- Food Service

Shift Leader

3rd Shift Lead Operator - Primary Operations

Automotive Wholesale Team Lead

Custom Furniture Installer + Warehouse Lead

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