Top 52 help desk analyst Jobs in brooklyn ny

Helpdesk Support Analyst
Emmi Dessert USA —Kenilworth, NJ
- $90,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Helpdesk Technician
Wyckoff Heights Medical Center-WHN —New York, NY
- $27 an hour
- Per diem
- Computer Science
- Mid-level
- High school diploma or GED
Helpdesk Technician
Wyckoff Heights Medical Center —New York, NY
- $27 an hour
- Full-time
- Computer Science
- Mid-level
- High school diploma or GED
IT Analyst I -Support
United Nations Federal Credit Union —Long Island City, NY
- $82,000 - $92,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Help Desk Analyst - US
Cyera —New York, NY
- $90,000 - $100,000 a year
- Full-time
- Google Workspace
- Inventory management
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Systems Analyst, Service Desk
Empire State Realty Trust —New York, NY
- $90,000 - $100,000 a year
- Weekends as needed
- Hospitality
- Computer science
- Computer Science
- Paid parental leave
- AD&D insurance
Quick Apply
Analyst III, Technical Support
WM —New York, NY
- $77,000 - $112,815 a year
- Full-time
- Computer science
- Computer Science
- Ability to walk for extended periods
- Employee stock purchase plan
- Paid holidays
TESTER/ANALYST
HRA/DEPT OF SOCIAL SERVICES —Manhattan, NY
- $114,930 - $132,170 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Loan forgiveness
- Food provided
Temporary Data Request Analyst
Uncommon Schools —New York, NY
- $67,300 - $79,200 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- 403(b) matching
- Health savings account
Quick Apply
Business Analyst for Metal
BMO Financial Group —New York, NY
- $81,400 - $151,800 a year
- Full-time
- Inventory management
- Office
- SQL
- Health insurance
- Tuition reimbursement
IT Senior Support Analyst
Truist Bank —New York, NY
- $85,000 - $95,000 a year
- Weekends as needed
- 5 years
- English
- Analysis skills
- AD&D insurance
- Paid holidays
Senior Data Analyst
Array —New York, NY
- $80 an hour
- Full-time
- Remote
- SQL
- Analysis skills
- APIs
- Commuter assistance
- Health insurance
Quick Apply
Analyst, IT Desktop Support I (Queens and Manhattan)
Summit Health —New York, NY
- $25 - $28 an hour
- Weekends as needed
- Research
- Mid-level
- Travel
- Health insurance
- Dental insurance
Quick Apply
7h
Analyst II, Systems Operations
Intercontinental Exchange Holdings, Inc. —New York, NY
- $72,100 - $97,900 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Analyst, Service Desk Operations
MAYORS OFFICE OF CONTRACT SVCS —Manhattan, NY
- $55,000 - $60,000 a year
- Full-time
- Writing skills
- Research
- Mid-level
- Loan forgiveness
Application Developer
DEPT OF CITYWIDE ADMIN SVCS —New York, NY
- $107,137 - $123,208 a year
- Full-time
- Computer Science
- System design
- Office
- Loan forgiveness
On-site - IT Help Desk Analyst New York, NY
RCS Professional —New York, NY
- $40,000 - $60,000 a year
- Full-time
- Research
- Mid-level
- Windows
- Dental insurance
- Paid time off
Quick Apply
FX Business Analyst
Brown Brothers Harriman —New York, NY
- $85,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Profit sharing
14d
Technical Support Analyst
Internova Travel Group —New York, NY
- $18.41 - $30.21 an hour
- Extended hours
- Research
- Mid-level
- Office
- Paid parental leave
- AD&D insurance
12d
Sr. Fixed Income E-Trading Support Analyst
TD Bank —New York, NY
- $150,000 - $180,000 a year
- Full-time
- Basic math
- System design
- Research
- Health insurance
- Paid time off

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Helpdesk Support Analyst

Emmi Dessert USA -
Kenilworth, NJ

Quick Apply

Job Details

Full-time
$90,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Referral program
Retirement plan

Qualifications

Desktop computer repair
Technology purchasing
IT sourcing
Computer operation
Mobile device support
System administration
Microsoft Excel
Microsoft Outlook
Computer Science
Technical documentation
Enterprise software
Peripheral setup
Hardware maintenance
Windows
Incident Escalation
Sonicwall
Bachelor's degree
Sales quoting
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access management
Computer management
Customer support ticket management
Microsoft Teams
SharePoint
Technical customer support for office equipment
Hardware management
IT
Management reporting

Full Job Description

This position is for a Helpdesk Support Analyst with networking experience and knowledge for the complete support of our IT Infrastructure. The role will be for a technical desktop support person, involved in daily troubleshooting of technology issues and interacting with the user community as well as other team members within the organization. Administration of various enterprise systems, including Microsoft Office 365, will be required.

Responsibilities:

· Provide tech support for Windows 11 users and related hardware/software issues in timely matters.

· Manage relationships, and act as an escalation point to ensure SLAs are met, with 3rd Party MSP vendor(s).

· Monitor desktops for any hardware and/or software failures and work to resolve those failures

· Maintenance of hardware and software inventories.

· Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals, including mobile devices.

· Support and maintain user account information including rights, security, and systems groups

· New User Equipment buildouts

· Create and maintain IT documentation.

Requirements for Desktop Support:

· Ability to troubleshoot hardware and software

· Experience with Window 11 and Office 365

· Experience with SonicWall and SonicWall VPN

· Knowledge of Microsoft O365 (Word, Excel, PowerPoint, Access, Outlook, Teams, SharePoint)

· Field incoming help requests and document user information and nature of problem or issue

· Resolve request or escalate problems when required, to the appropriate technical resource

· Assists in the design and development of standardized operational management reports to identify issues or monitor computers.

· Research, analyzes, and provides hardware/software quotations, ordering information and other purchasing information to users to assist in ordering needed equipment.

· Good organizational, problem-solving, and interpersonal skills.

· Ability to install, remove or repair basic computer system

· Communicate application problems and issues to management, development teams and end users

· Willing to lift and move printers, workstations etc. weighing up to 45lbs/20kg

Education and Experience

· Bachelors in computer science, or equivalent experience or qualification

· 2 to 4 years of engineering experience in supporting end users

· Provide tech support for Windows users and related hardware/software and resolve issues

· Hands on troubleshooting experience with Microsoft office 365

· Good Documentation skills

· Hands on with Antivirus tools, VPN Remote Access, LogMeIn, Freshdesk and other IT management tools

· Help maintain hardware/software inventories

· Document, maintain, upgrade, replace hardware and software for desktop and peripheral equipment

· Great communication skills, including active listening and comprehending of system

Emmi Group launches “Emmi Desserts” as the unified name for its global dessert business. The Emmi Group is launching “Emmi Desserts” as the unified name for its global dessert business and establishing “better for you” desserts as its strategic core: Premium desserts that offer uncompromising delight and are responsibly crafted with clean recipes, simple ingredients and sustainable packaging. The new brand identity combines local dessert traditions and translates them into innovative concepts for its partners around the globe.

The new identity brings together all dessert businesses of the Emmi Group under one identity while reflecting their individual heritage and maintaining the authenticity of each dessert tradition. From Italian Tiramisu and French pâtisserie to American Cheesecakes and British bakery classics, Emmi Desserts brings together the world’s most iconic dessert cultures. As a dessert specialist, Emmi Desserts offers its customers a highly innovative, bespoke premium desserts portfolio and works closely with them to further develop the category.

Emmi Desserts: “Crafted to make you smile”

Pay: $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Education:

Bachelor's (Required)

Experience:

Help desk: 2 years (Required)
VPN: 2 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk analyst jobs in brooklyn ny

Helpdesk Support Analyst

Helpdesk Technician

Helpdesk Technician

IT Analyst I -Support

Help Desk Analyst - US

Systems Analyst, Service Desk

Analyst III, Technical Support

TESTER/ANALYST

Temporary Data Request Analyst

Business Analyst for Metal

IT Senior Support Analyst

Senior Data Analyst

Analyst, IT Desktop Support I (Queens and Manhattan)

Analyst II, Systems Operations

Analyst, Service Desk Operations

Application Developer

On-site - IT Help Desk Analyst New York, NY

FX Business Analyst

Technical Support Analyst

Sr. Fixed Income E-Trading Support Analyst

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