Top 172 quality assurance manager Jobs in brooklyn ny

Senior Manager - Call Center Quality Assurance
1199SEIU Family of Funds —New York, NY
- $125,400 - $156,700 a year
- Full-time
- Microsoft Excel
- 6 years
- Analysis skills
Quality Assurance Manager - Food Safety
SkyChefs —Jamaica, NY
- $95,000 - $112,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Human resources
Quick Apply
Quality Assurance Supervisor-Industrial Machinery
Hosokawa Micron International —Summit, NJ
- $68,334 - $116,113 a year
- Email
- ERP systems
- 3 years
- Senior level
Quick Apply
Quality Manager – AS9100 / Aerospace
Aerospace Manufacturing —Wallington, NJ
- $95,000 - $130,000 a year
- Full-time
- Background check
- Spanish
- Management
- Health insurance
- Dental insurance
Quick Apply
Aerospace Quality Manager
Aero Structures Long Island, Inc. —Westbury, NY
- $90,000 - $140,000 a year
- Full-time
- Background check
- Oracle
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
Quality Assurance Manager
Confidential —College Point, NY
- $40,000 - $60,000 a year
- Full-time
- Management
- ERP systems
- Research
- Health insurance
- Paid time off
Quick Apply
Quality Assurance Engineer/Manager
Ideal Jacobs Corp. —Maplewood, NJ
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Testing Manager
Oved Apparel Group —New York, NY
- $95,000 a year
- Email
- 5 years
- Children
- Organizational skills
- Commuter assistance
- Paid holidays
Quick Apply
10d
Quality Management Nurse (RN) – Home Health
Americare CSS —Brooklyn, NY
- From $110,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Acceptance Supervisor
Top Prospect Group LLC —Brooklyn, NY
- $71,000 - $82,000 a year
- Monday to Friday
- Customer service
- 5 years
- Travel
Quick Apply
Manager, Product Integrity & Social Compliance Analyst (Hybrid, New York)
Tailored Management —New York, NY
- $1 - $28 an hour
- Contract
- Hybrid work
- Office
- 3 years
- Analysis skills
- Dental insurance
- Vision insurance
Quick Apply
1d
Supervisor, Quality Assurance Operations & Packaging
Voyant Beauty —Ridgefield, NJ
- $73,000 - $90,000 a year
- Full-time
- Engineering
- Mid-level
- 4 years
- Opportunities for advancement
Quick Apply
8d
R&D Manager - Medical Device & Life Science
Weiss-Aug MedPharma —Fairfield, NJ
- $120,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Customer service
- 5 years
- Health savings account
- Disability insurance
Quick Apply
Quality Assurance and Quality Control Supervisor
Atrium —Newark, NJ
- $80,000 - $100,000 a year
- Supervising experience
- Team management
- Travel
- Paid holidays
- Paid time off
Quick Apply
4d
Quality Systems Manager – Medical Device Manufacturing
Weiss-Aug MedPharma —Fairfield, NJ
- Full-time
- Engineering
- Assembly
- Manufacturing
- Health savings account
- Disability insurance
Quick Apply
Quality Assurance Manager (Cosmetics Manufacturing only)
SNSTP Group —Little Falls, NJ
- $120,000 - $140,000 a year
- Full-time
- OSHA
- Computer literacy
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
1d
Quality Assurance & Food Safety Manager
Willcox Matthews Ltd —Hawthorne, NJ
- $90,000 - $110,000 a year
- Full-time
- Spanish
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Quality Assurance Manager
NYU Langone Health —New York, NY
- $110,000 - $135,000 a year
- Online Application
- Mentoring
- In-person
- Senior level
- Wellness program
9d
Manager FSQ Audit & Vendor Compliance
Boar's Head —Brooklyn, NY
- $78,920.28 - $144,091.38 a year
- Full-time
- Management
- Mid-level
- Bachelor's degree
QA Manager
Mitsui Chemical America —New York, NY
- $88,000 - $130,000 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Quick Apply

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quality assurance manager jobs near brooklyn ny

Senior Manager - Call Center Quality Assurance

1199SEIU Family of Funds -
New York, NY

Apply Now

Job Details

Full-time
$125,400 - $156,700 a year

Qualifications

Staff supervision
Confidential information handling
Microsoft Excel
Managing teams in a customer support role
Word embeddings
Productivity software
Call center management
Senior leadership

Full Job Description

Requisition #:

7163

# of openings:

Employment Type:

Full time

Position Status:

Permanent

Category:

Non-Bargaining

Workplace Arrangement:

Hybrid

Fund:

1199SEIU National Benefit Fund

Job Classification:

Exempt

Responsibilities

Manage the operations of the organization's Telephone Quality Monitoring program to ensure proper quality assurance policies and procedures are met
Oversee all quality assurance for the Member Services operations including development, implementation and improvement of quality program standards and reporting. Implement best practices for QA in the Call Centers.
Ensures that each staff member has clearly established goals and objectives, monitors staff performance, conducts periodic performance evaluations and ensures succession planning for key positions, including own
Motivate and inspire team members, maintains healthy group dynamics, facilitates problem solving and collaboration, and helps drive appropriate workplace behaviors
Identifies trends and improvement opportunities on an individual, team and call center level with the objective of improving member satisfaction, accuracy, compliance, first contact resolution, and adherence to member service expectations
Generate comprehensive qualitative and quantitative reports: conduct performance analysis to identify appropriate performance standards and acceptable quality levels
Develop efficiencies to consolidate and increase the effectiveness of reporting, and maintain department reports used internally and externally
Plan, coordinate and direct quality assurance activities designed to promote outstanding member service. Lead the design and implementation of policies and procedures to ensure that quality standards are met. Participates in design of call monitoring formats and quality standards
Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics
Provides project support as a department advocate and subject matter for team projects with tasks that will impact the processes and procedures for quality assurance team and the call centers
Identify and evaluate state-of-the-art technologies: defining user requirements: productivity, quality, and member-service standards; contributing information and analysis to organizational strategic plans and reviews
Produces and analyzes reports for trends, patterns, and root causes of issues
Perform additional duties and projects as assigned by management

Qualifications

Bachelor’s degree in a related field or equivalent work experience
Minimum six (6) years’ experience supervising or managing a large call center environment; to Include Quality Management experience required
Proficient in Microsoft Word, Excel, including PowerPoint required
Comprehensive knowledge of Verint or equivalent call center management application
Knowledge of Fund Benefits, Programs, Policies and Procedures
Strong background in developing Call Center Training and implementing Quality Assurance programs
Professional demeanor, dependable, and able to maintain confidential information required
Proven leadership and management skills to include hiring, training, coaching, conflict resolution, performance management, and time management
Effective oral & written communication skills, excellent interpersonal skills, able to present with credibility and authority. Must be able to effectively communicate with all levels of management including both internal and external partners
Proactive, innovative, able to develop new concepts and to deliver creative solutions. Ability to make critical business and make decisions independently
Strong critical thinking and analytical skills with effective troubleshooting and problem-solving abilities
Self-motivated with a high level of initiative and work well in a team environment; demonstrated ability to support team members in achieving department goals

Apply Now

Refine Your Search

quality assurance manager jobs in brooklyn ny

Senior Manager - Call Center Quality Assurance

Quality Assurance Manager - Food Safety

Quality Assurance Supervisor-Industrial Machinery

Quality Manager – AS9100 / Aerospace

Aerospace Quality Manager

Quality Assurance Manager

Quality Assurance Engineer/Manager

Testing Manager

Quality Management Nurse (RN) – Home Health

Acceptance Supervisor

Manager, Product Integrity & Social Compliance Analyst (Hybrid, New York)

Supervisor, Quality Assurance Operations & Packaging

R&D Manager - Medical Device & Life Science

Quality Assurance and Quality Control Supervisor

Quality Systems Manager – Medical Device Manufacturing

Quality Assurance Manager (Cosmetics Manufacturing only)

Quality Assurance & Food Safety Manager

Quality Assurance Manager

Manager FSQ Audit & Vendor Compliance

QA Manager

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