Top 95 Service desk analyst Jobs in Brooklyn Ny

Service Desk Analyst (1 PM - 8 PM)
Cleary Gottlieb Steen & Hamilton LLP —New York, NY
- $85,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Junior Service Desk Analyst
Cloud and Things, Inc —New York, NY
- $25 - $34 an hour
- Weekends as needed
- Hybrid work
- Hospital
- Windows
- Master's degree
Quick Apply
1d
Service Desk Analyst
Cloud and Things, Inc —New York, NY
- $30 - $40 an hour
- Day shift
- Windows
- Master's degree
- Bachelor's degree
Quick Apply
1d
IT Analyst for Service Desk
Barnard College —New York, NY
- $25 - $29 an hour
- Full-time
- Mid-level
- Office
- Windows
IT Service Desk Analyst
Kronia —Manhattan, NY
- $40 - $45 an hour
- Full-time
- Google Workspace
- Mid-level
- Windows
Quick Apply
IT Service Desk Analyst
Girling Health Care of New York —Brooklyn, NY
- $60,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technology Support Analyst
McDermott Will & Emery —New York, NY
- $107,000 - $136,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
IT Associate
Braze —New York, NY
- $75,000 - $80,000 a year
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
Senior EITS Service Desk Analyst
NYC Health + Hospitals —New York, NY
- $67,000 - $75,000 a year
- Online Application
- Master's degree
- Team management
- Home Health
- Commuter assistance
- Paid holidays
Analyst, Service Desk Operations
MAYORS OFFICE OF CONTRACT SVCS —Manhattan, NY
- $55,000 - $60,000 a year
- Full-time
- Writing skills
- Research
- Mid-level
- Loan forgiveness
Prime Production Services Analyst
Nomura —New York, NY
- $120,000 - $140,000 a year
- On call
- Mid-level
- Office
- Windows
- Paid time off
- Parental leave
IT Analyst
Komodo Health —New York, NY
- $36 - $50 an hour
- Hybrid work
- Google Workspace
- Office
- Windows
Quick Apply
9d
CRM Program Analyst
EmblemHealth —New York, NY
- $56,160 - $99,360 a year
- Mid-level
- 3 years
- Bachelor's degree
Business Analyst - Equities
Nomura —New York, NY
- $160,000 - $190,000 a year
- Office
- Analysis skills
- Senior level
- Paid time off
- Parental leave
Service Desk Specialist II
NetCov —New York, NY
- $58,687 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Mid-level
Quick Apply
Senior IT Service Desk Analyst - Overnight Shift, Contract
Island Computer Products, Inc. —Brooklyn, NY
- $50,000 - $60,000 a year
- 12 hour shift
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT Services Analyst I
The Trade Desk —New York, NY
- $48,200 - $88,300 a year
- 8 hour shift
- Mid-level
- 3 years
- Analysis skills
12d
IT Help Desk - Showrooms
Tilebar | Soho Studio LLC —New York, NY
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Research
- Office
- Paid holidays
- Disability insurance
Quick Apply
Senior Business Analyst
National Hockey League (NHL) —New York, NY
- $100,000 - $125,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- 6 years
- Commuter assistance
- Paid holidays
Product Data Analyst
Wand —New York, NY
- $145,000 - $175,000 a year
- Full-time
- Remote
- SQL
- Senior level

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service desk analyst jobs near brooklyn ny

Service Desk Analyst (1 PM - 8 PM)

Cleary Gottlieb Steen & Hamilton LLP -
New York, NY

Apply Now

Job Details

Full-time
$85,000 - $90,000 a year

Qualifications

Desktop computer repair
Microsoft Excel
Microsoft Outlook
Smartphone (troubleshooting support)
Phone communication
Laptop (troubleshooting support)
iOS
In-person customer service
Microsoft Exchange
Mid-level
Analysis skills
Phone customer support
Bachelor's degree
Computer hardware
Desktop (troubleshooting support)
Decision making
Incident management operations support
iManage
Customer support ticket management
Vendor communication
Relationship management
Technical customer support for office equipment
Application Maintenance
Desktop administration
Equipment inventory management
Research & development
Communication skills
Peripheral hardware support
Ticketing system technical support
Mobile devices

Full Job Description

Overview:

Cleary Gottlieb is a pioneer in globalizing the legal profession. We have 14 offices in major financial centers around the world, but we operate as a single, integrated global partnership and not as a U.S. firm with a network of overseas locations. The firm employs approximately 1,100 lawyers from more than 50 countries.

Since 1946 our lawyers and staff have worked across practices, industries, jurisdictions, and continents to provide clients with simple, actionable approaches to their most complex legal and business challenges, whether domestic or international. We support every client relationship with intellectual agility, commercial acumen, and a human touch.

We seek a full-time Service Desk Analyst to provide quick and accurate IT support to Firm attorneys and professional staff. This involves troubleshooting and supporting all firm-based software and hardware, support of desk phones, cell phones, and additional hardware peripherals. The Service Desk Analyst builds and maintains positive relationships throughout the Firm by minimizing and eliminating disruptions due to technology and incorporating confident and friendly communication skills into interactions with attorneys and staff.

Position: Nonexempt

Regular Hours: The shift for this position is 1PM – 8PM. Additional paid overtime hours/coverage will be required.

Reports to: Service Desk Supervisor and Service Desk Manager.

Responsibilities:

Provide focused support for all end-user technical and application software issues both desk-side and virtually via remote control and phone support. Act as primary interface with end users when investigating and resolving incidents
Perform extensive use and maintenance of the call tracking system containing support issues and troubleshooting resolutions
Collaborate with internal departments to understand their IT requirements and provide consultation to optimize their experience
Provide hardware support for all computer equipment, phones, printers, and miscellaneous hardware
Provide support for firm-issued mobile devices including those with iOS and Android operating systems
Provide assistance with audio-visual requests to support both hybrid and in-person meetings
Participate on project teams including small to large-size projects, effectively meet project milestones, deadlines, and target dates; work closely with project managers to understand defined and scheduled tasks
Conduct research and development of new products and services to enhance IT portfolio
Interact with vendors to provide technical support for hardware and software
Interact with other Cleary offices to provide support
Maintain tracking of hardware inventory including loaner equipment
Provide home personal computer support (networks, hardware, and firm-based software)
Additional duties as assigned

Qualifications:

Bachelor's degree
User support experience in a professional services environment preferred
Excellent knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Exchange and some legal applications including iManage
Strong knowledge of PC/laptop hardware, Blackberry, and other mobile devices (iPhones, iPads, Droids)
Strong customer service skills
Excellent oral and written communication and documentation skills and attention to detail
Strong analytical, decision-making, organizational, and problem-solving skills
Ability to handle multiple tasks and work under time pressure
Strong interpersonal and verbal communication skills
Ability to occasionally lift up to 30 lbs.

The estimated base salary range for this position is $85,000 to $90,000 at the time of posting. The actual salary offered will depend on a variety of job-related factors, including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, and performance. This role is non-exempt meaning it is overtime pay eligible.

Cleary provides a comprehensive benefits package, including health care benefits. More information can be found here: Benefits

We are an equal opportunity employer and prohibit discrimination based on any category protected by law. Cleary provides reasonable accommodations to enable otherwise qualified employees to perform the essential functions of their position, provided the accommodation does not pose an undue hardship to the Firm.

Click on the following links to view the California Privacy Policy and Notice at Collection for California Residents.

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Refine Your Search

service desk analyst jobs in brooklyn ny

Service Desk Analyst (1 PM - 8 PM)

Junior Service Desk Analyst

Service Desk Analyst

IT Analyst for Service Desk

IT Service Desk Analyst

IT Service Desk Analyst

Technology Support Analyst

IT Associate

Senior EITS Service Desk Analyst

Analyst, Service Desk Operations

Prime Production Services Analyst

IT Analyst

CRM Program Analyst

Business Analyst - Equities

Service Desk Specialist II

Senior IT Service Desk Analyst - Overnight Shift, Contract

IT Services Analyst I

IT Help Desk - Showrooms

Senior Business Analyst

Product Data Analyst

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