Top 183 Service desk support Jobs in Brooklyn Ny

Tier 1 Support Engineer
Power Consulting Group, Inc. —New York, NY
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Service Desk Agent
TECHNOLOGY & INNOVATION —Brooklyn, NY
- $70,364 - $80,919 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Analysis skills
- Loan forgiveness
Help Desk Support Technician I
FORTUNE SOCIETY INC —Long Island City, NY
- $24.73 - $27.48 an hour
- Full-time
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Tier 1 Technical Support 3-6 Month Contract (Help Desk Experience Needed)
ThinkTech IT —New York, NY
- $22 - $27 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Health insurance
- Paid time off
Quick Apply
1d
Service Desk Analyst (1 PM - 8 PM)
Cleary Gottlieb Steen & Hamilton LLP —New York, NY
- $85,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Junior Service Desk Analyst
Cloud and Things, Inc —New York, NY
- $25 - $34 an hour
- Weekends as needed
- Hybrid work
- Hospital
- Windows
- Master's degree
Quick Apply
2d
Help Desk Support Technician II
FORTUNE SOCIETY INC —Long Island City, NY
- $30.22 - $32.97 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
IT Analyst for Service Desk
Barnard College —New York, NY
- $25 - $29 an hour
- Full-time
- Mid-level
- Office
- Windows
IT Helpdesk Support
The Child Center of NY —Queens, NY
- $62,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Help Desk Level 1 Representative
OFF OF PAYROLL ADMINISTRATION —Manhattan, NY
- $38,173 - $56,872 a year
- Full-time
- Office
- High school diploma or GED
- Typing
- Loan forgiveness
IT Service Desk Analyst
Girling Health Care of New York —Brooklyn, NY
- $60,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Computer Support Specialist
Safe Horizon, Inc. —New York, NY
- $25.83 - $27.48 an hour
- Full-time
- Mid-level
- Continuous improvement
- Experience equivalent to degree accepted
- Commuter assistance
- Paid holidays
Quick Apply
Service Desk Technician
OFFICE OF CRIMINAL JUSTICE —Manhattan, NY
- $68,213 - $80,000 a year
- Multiple hires
- Mid-level
- Office
- High school diploma or GED
- Loan forgiveness
Help Desk Technician
DISTRICT ATTORNEY KINGS COUNTY —Brooklyn, NY
- $61,174 a year
- Overtime
- Mid-level
- Office
- 3 years
- Loan forgiveness
8d
Computer Support Rep
Sid Harvey Industries I —Garden City, NY
- $25 - $28 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- ERP systems
- Profit sharing
- Paid holidays
IT Technician
Housing Works Inc —Brooklyn, NY
- $26 an hour
- Computer Science
- Office
- Bachelor's degree
- Paid time off
Quick Apply
Senior IT Service Desk Analyst - Overnight Shift, Contract
Island Computer Products, Inc. —Brooklyn, NY
- $50,000 - $60,000 a year
- 12 hour shift
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Service Desk Specialist - Onsite
NetCov —New York, NY
- $47,000 - $65,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Help Desk Associate, Bureau of Early Intervention
Agency DEPT OF HEALTH/MENTAL HYGIENE —Queens, NY
- $46,503 - $53,479 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Wellness program
- Health insurance
Technical Support I - NY Based
ASPCA —New York, NY
- $28.13 - $29.57 an hour
- Overtime
- Microsoft Outlook
- English
- Office
- Paid parental leave
- Paid holidays
7d

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service desk support jobs near brooklyn ny

Tier 1 Support Engineer

Power Consulting Group, Inc. -
New York, NY

Quick Apply

Job Details

Permanent | Full-time
$60,000 - $65,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Flexible schedule
Life insurance

Qualifications

Desktop computer repair
Google Workspace
Customer communication
Teamwork
Smartphone (troubleshooting support)
Technical documentation
macOS support
Laptop (troubleshooting support)
iOS
Equipment troubleshooting
Public Cloud
Windows
Printer (troubleshooting support)
High school diploma or GED
Managing clients in a customer support role
Cloud service support
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Azure AD
WAN
Networking equipment (troubleshooting support)
Collaborative technology platforms
Organizational skills
Microsoft Teams
SharePoint
MFA
macOS
IP networking
Productivity software

Full Job Description

Power Consulting Group is a fast-growing, high-energy, NYC-based Managed IT Services Provider (MSP), supporting and implementing all aspects of technology including cloud, virtualization, and security. We are dedicated to delivering exceptional customer service and high-quality support to our clients.

We are seeking a Tier 1 Support Technician to join our Managed Services team. This role serves as the frontline technical support resource, focused on rapid response, troubleshooting, and maintaining ticket flow, while supporting basic dispatch functions when needed to ensure SLA performance.

Hybrid 3 Days in NYC office 2 days remote

Prior MSP service desk experience supporting multiple client environments is required. Experience on a single-client outsourced helpdesk alone does not satisfy this requirement.

RESPONSIBILITIES - Tier 1 Technical Support

Client support and customer service
Desktop, laptop, mobile device, peripheral, and basic application support
Troubleshoot and resolve basic technical issues
Perform initial triage and troubleshooting with a focus on quick resolution or escalation
Ensure tickets are categorized, prioritized, and have sufficient detail
Help identify tickets at risk of breaching SLA and escalate accordingly
Escalate issues appropriately to Tier 2/3 when needed

Ticket Management & Documentation

Document all work clearly and thoroughly in tickets
Maintain proper ticket status, due dates, and next steps
Ensure no ticket is left without actionable updates
Keep tickets moving and avoid idle or aging tickets

SLA & Responsiveness

Meet or exceed first-response SLAs
Prioritize tickets based on urgency and business impact
Identify and escalate SLA risks early
Maintain consistent communication with clients

REQUIRED TECHNICAL SKILLS

Proficient in Windows 10/11
Proficient in Mac OS support
Microsoft Office Application support and troubleshooting
Basic Microsoft Entra / Azure AD understanding
Basic Microsoft 365 & Google Workspace Administration
Desktop/laptop hardware troubleshooting
Basic networking fundamentals (LAN/WAN, connectivity troubleshooting)
Mobile device support (iOS & Android)
Proficient in Printer and scanner troubleshooting
Proficient in MFA and password reset workflows
Active Directory basics
Teams, OneDrive, SharePoint basics
Basic understanding of endpoint security, phishing reports, and security alert escalation

REQUIRED PROFESSIONAL SKILLS

Superior verbal and written communication skills
Strong customer service mindset
Excellent documentation and organizational skills
Detail-oriented, thorough, and process-driven
Professional demeanor; punctual and team-oriented
Ability to multitask in a fast-paced environment
Willingness to learn, accept feedback, and improve technical skills over time.

PREFERRED EXPERIENCE WITH

Autotask (or similar PSA)
Kaseya / Datto RMM tools
IT Glue, Hudu, or similar documentation platforms.
SonicWall or similar networking equipment
MSP service desk environments

Education

High school diploma or equivalent (strongly preferred)
CompTIA A+ (strongly preferred)
Microsoft MS900 (preferred)

Pay: $60,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance

Application Question(s):

Do you have hands-on experience supporting both Windows and macOS environments?
What certification is required for this role?

Experience:

365 administration: 1 year (Preferred)
MSP: 1 year (Preferred)

License/Certification:

CompTIA A+ (Required)

Work Location: In person

Quick Apply

Refine Your Search

service desk support jobs in brooklyn ny

Tier 1 Support Engineer

Service Desk Agent

Help Desk Support Technician I

Tier 1 Technical Support 3-6 Month Contract (Help Desk Experience Needed)

Service Desk Analyst (1 PM - 8 PM)

Junior Service Desk Analyst

Help Desk Support Technician II

IT Analyst for Service Desk

IT Helpdesk Support

Help Desk Level 1 Representative

IT Service Desk Analyst

Computer Support Specialist

Service Desk Technician

Help Desk Technician

Computer Support Rep

IT Technician

Senior IT Service Desk Analyst - Overnight Shift, Contract

Service Desk Specialist - Onsite

Help Desk Associate, Bureau of Early Intervention

Technical Support I - NY Based

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