About Lovesac
We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.
Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.
About our Culture
At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.
About the Role
As a Full Time Lovesac Sales Associate, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space! If you are passionate about building relationships, are dedicated to making every customer experience extraordinary and love influencing your peers to do the same – join our Lovesac Retail Team!
What You’ll Do
- Act as a role model on the team by consistently and expertly engaging with customers and demonstrating the behaviors, sales techniques and customer service standards to build brand loyalty.
- Lead by example through exceptional client engagement, proactive selling and a commitment to achieving sales goals while fostering a positive team environment.
- Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships.
- Collaborate with team members to review open customer quotes, follow up with customers to drive conversion while ensuring a seamless sales experience.
- Champions new company initiatives (i.e.: products, promotions) to drive adoption, engagement and sales performance.
- Consistently achieve personal sales goals and key performance indicators while inspiring and influencing others to reach their own goals through collaboration, motivation and leading by example.
- Demonstrate a strong understanding of product knowledge, able to effectively demo, assist, and educate customers.
- Proactively conduct and model effective customer outreach using company provided tools and communication methods.
- Quickly identify and resolve customer issues, ensuring a positive shopping experience.
- Maintain a welcoming and visually appealing store by following visual merchandising standards.
- Support with store operations including but not limited to; opening & closing the store, inventory, exchanges, marketing, promotions and ensure they are followed to company standards.
- Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
- Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store.
- Assist Store Management with additional responsibilities that include service or operation functions.
Perform other duties as assigned by Management.
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Who you Are
Our Lovesac Values:
- Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters
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Table-Stakes Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric
Our Lovesac Core Competencies:
- Builds Customer Centricity
- Drives Remark-able Results
- Collaborates Effectively
- Makes Good Decisions
- Demonstrates Self-Awareness
Requirements
- 18 years of age or older.
- High-School Diploma or equivalent.
- Minimum of 2 years’ experience in retail sales or customer service role.
- Able to work flexible hours including evenings, weekends and holidays.
- Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
- Support Lovesac's omni- channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors.
- Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
- Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
- Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor. This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing.
- Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.
- Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings, vendor visits).
- Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
Our Benefits:
- Paid Time Off & Holiday Pay
- Quarterly Sales Bonus Payout
- 401K Matching Contribution
- Paid Parental Leave
- Medical, Dental, Vision Benefit Plans
- Health Savings and Flexible Spending Accounts
- Life/AD&D, Short Term and Long-Term Disability
- Critical Illness and Accident Insurance
- Employee Assistance Program
- Financial Wellness Tools
- Associate Discounts
- Pet Insurance
Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.
Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies.
Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.
Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: [email protected].
Visit www.lovesac/careers.com to learn more about careers at Lovesac or stop in your local store https://www.lovesac.com/showroomlocator!
Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.
