Top 77 Customer success manager Jobs in Broomfield, Co

Manager, Customer Success
Propelus —Boulder, CO
- $110,000 - $130,000 a year
- Full-time
- Remote
- Marketing
- Analysis skills
- Presentation skills
- Health savings account
- Health insurance
3d
Customer Success People Lead
Xero —Denver, CO
- $89,100 - $111,400 a year
- Full-time
- Hybrid work
- Office
- Mentoring
- Senior level
- Paid parental leave
- Paid holidays
Customer Success Manager
Alchemer —Louisville, CO
- $70,000 a year
- Mid-level
- US work authorization
- 2 years
- Paid holidays
- Health insurance
10d
Customer Success Manager
DomainTools —Denver, CO
- $150,000 a year
- Full-time
- Remote
- 3 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager - Denver
Datadog —Denver, CO
- $89,000 - $118,000 a year
- Hybrid work
- 5 years
- Contracts
- Senior level
- Employee stock purchase plan
Quick Apply
Strategic Customer Success Manager
Alchemer —Louisville, CO
- $100,000 a year
- US work authorization
- Contracts
- Senior level
- Paid holidays
- Health insurance
Manager, Product Success
Zocks —Denver, CO
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Office
- 3 years
- Mentoring
- Paid parental leave
- Paid holidays
Quick Apply
Customer Success Manager
Appian Corporation —Denver, CO
- $125,000 - $250,000 a year
- Bachelor's degree
- Travel
- Mentoring
- Employee stock purchase plan
- Disability insurance
Quick Apply
14d
Business Customer Success Manager
Autodesk —Denver, CO
- $72,000 - $128,260 a year
- Full-time
- Sales
- 5 years
- Senior level
Customer Success Manager
LightTable AI —Denver, CO
- $130,000 - $145,000 a year
- Full-time
- Hybrid work
- US work authorization
- Construction experience
- Senior level
- Health insurance
- Paid time off
Quick Apply
Customer Success Manager
Crusoe —Denver, CO
- Full-time
- Engineering
- Senior level
- Business
- Commuter assistance
- Paid parental leave
Quick Apply
Account Manager - State Farm Agent Team Member
Damon Coates - State Farm Agent —Westminster, CO
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- Children
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager
Professional Security Alliance Inc. —Westminster, CO
- 7 years
- Mid-level
- Bachelor's degree
Quick Apply
Senior Director, Customer Success
Housecall Pro —Denver, CO
- $135,000 - $150,000 a year
- Remote
- Bachelor's degree
- Mentoring
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
Customer Success Manager (Public Sector)
Appian Corporation —Denver, CO
- $125,000 - $250,000 a year
- Bachelor's degree
- Travel
- Mentoring
- Employee stock purchase plan
- Disability insurance
Quick Apply
14d
Director, Customer Success
SugarAI —Denver, CO
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- Marketing
- Office
- 3 years
- Travel reimbursement
- Paid parental leave
Quick Apply
4d
Customer Success Manager
think-cell —Denver, CO
- Hybrid work
- 6 years
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
12d
Remote Dental Account Manager
Candid —Denver, CO
- $100,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
3d
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —Denver, CO
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
Quick Apply
6d
Senior Customer Success Manager
Crusoe —Denver, CO
- $190,000 - $215,000 a year
- Full-time
- Computer science
- Computer Science
- Senior level
- Commuter assistance
- Paid parental leave
Quick Apply

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Manager, Customer Success

Propelus -
Boulder, CO

Apply Now

Job Details

Full-time
$110,000 - $130,000 a year
3 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Gym membership
Volunteer time off
Life insurance

Qualifications

Managing customer accounts
Customer communication
Strategic management
Resource allocation (project management tasks)
Customer retention strategy
Managing teams in a customer support role
Marketing
Team leadership
Workflow management (operations management method)
Coaching
Upselling
Presentations for conferences or internal meetings
Process design
Performance Reporting
Account development
Contract management experience in technology
Performance feedback (performance evaluation method)
Training material drafting
Bachelor's degree in business administration
Data summary reports
Bachelor's degree in marketing
Team development
Analysis skills
Policy & process development
Presentation skills
Bachelor's degree
Team training
Customer engagement
Mentoring
Sales management systems proficiency

Full Job Description

Propelus simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.

As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.

Job Summary:

The Customer Success Team Manager operates at a strategic level, overseeing a team of CSMs and driving the execution of department-wide initiatives. The Team Manager develops and implements strategies to improve customer satisfaction, reduce churn, and identify opportunities for expansion.

Reporting to the Sr. Director of Customer Success, this position requires strong leadership, analytical skills, and a deep understanding of customer success best practices within the technology industry, while implementing effective processes.

This role involves managing CSMs that own high-value accounts and collaborating with cross-functional teams to align customer success strategies with broader business objectives. The Team Manager also plays a critical role in resource allocation and process innovation.

What You'll Do:

Lead, mentor, and develop a small and diverse team of Customer Success Professionals, providing coaching, training, and performance feedback to ensure high levels of performance and professional growth.
Support CSMs in executing complex contract renewals, expansions and upsells, collaborating with Sales and other teams as necessary to drive retention and growth.
Develop and implement customer success strategies to improve satisfaction, retention, and expansion (NRR), leveraging data to identify opportunities for improvement.
Analyze customer health trends and data to proactively mitigate churn risks and identify opportunities for product and service improvements.
Partner with Operations to design and test new workflows for customer segments, optimizing processes and enhancing efficiency.
Align with Sales, Product, and Marketing leadership on account growth strategies and cross-functional initiatives.
Present team performance and customer insights to Director-level leadership, offering strategic recommendations for continuous improvement.
Contribute to the creation and continuous improvement of customer success playbooks, best practices, and training materials.
Manage team resources effectively, ensuring optimal workload distribution, capacity planning, and utilization.

We'd Like You To Have:

Bachelor's degree in Business Administration, Marketing, or a related field.
5+ years of experience in customer success, account management, or a similar role, preferably in a SaaS environment.
2+ years of strong experience leading and managing a team of customer success professionals.
Proven track record of driving customer retention, growth, and advocacy for end users.
Strong understanding of the customer life cycle, and customer success principles, methodologies, and best practices.
Excellent communication and interpersonal skills, both with external stakeholders and your direct reports.
Experienced presentation skills, especially with data reporting internally and leading EBRs externally.
Analytical and problem-solving skills, with the ability to interpret data and insights, and create active solutions accordingly.
Proficiency in using customer success platforms and CRM systems .
Ability to work effectively in a fast-paced, dynamic, and remote environment.

It Would Be Great If You Had:

Experience with Gainsight, Planhat, and Hubspot
Familiarity with the Healthcare environment and a deeper understanding of the industry and population we are serving
Comfortability working with enterprise level accounts
Previous strategic experience in guiding teams and accounts simultaneously, and understanding the differences needed between the two.

Benefits and Perks for Propelus employees include but are not limited to:

Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie Award Winner in the 2025 Stevie Awards For Great Employers.
Professional development allowance to help you grow in the ways that mean the most to you.
Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering, your birthday, and becoming a new parent.
Check us out for yourself at our careers page or our Propelus culture Instagram accounts.

For US Employees:

401K with company matching, as well as financial planning education and resources.
Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.
Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, WFH equipment, or fresh produce delivered to your door.

For LATAM Employees:

Your health is our top priority! We cover 100% of your health insurance premiums. Our plans include national and international coverage, so you're protected no matter where you are.
Propelus Flex Club: Our flexible benefits platform gives you monthly points to redeem on what you need most. Plus, you'll get access to exclusive discounts just for being part of our team.
We've got you covered with a life insurance policy, paid 100% by the company. You can also add your beneficiaries at an exclusive, discounted rate.

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.

Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.

Compensation Range: $110K - $130K

Apply Now

Refine Your Search

customer success manager jobs in broomfield, co

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