Top 9 Desktop support engineer Jobs in Brown Deer, Wi

Helpdesk Technician
CCA Technology —Waukesha, WI
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Scripting
- In-person
- Paid holidays
- Health insurance
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3d
Systems Engineer I
Impact Networking —Brookfield, WI
- $75,000 - $90,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid parental leave
- Paid holidays
12d
End User Computing Engineer
Goodwill Industries of Southeastern Wisconsin & Metropolitan Chicago —Milwaukee, WI
- $84,800 - $127,325 a year
- Full-time
- Hybrid work
- Customer service
- Mid-level
- Windows
- Disability insurance
- Health insurance
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Help Desk Engineer
Heritage Senior Living —West Allis, WI
- 8 hour shift
- Ability to walk for extended periods
- Research
- Mid-level
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IT Technical Support Engineer Senior
Advocate Aurora Health —Milwaukee, WI
- $47.50 - $71.25 an hour
- Full-time
- 5 years
- Office
- Bachelor's degree
IT Support Desk Engineer I
HEARTLAND BUSINESS SYSTEMS LLC —Pewaukee, WI
- Full-time
- Analysis skills
- Travel
- Conflict management
- On-the-job training
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IT Support Desk Technician II
HEARTLAND BUSINESS SYSTEMS LLC —Pewaukee, WI
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Conflict management
- On-the-job training
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7d
Customer Engineer
Sentinel —Milwaukee, WI
- $45,000 - $60,000 a year
- Full-time
- Background check
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
IT Support Engineer L1
Brenntag North America LLC —Wauwatosa, WI
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Health insurance
Quick Apply

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Systems Engineer I
Impact Networking —Brookfield, WI
Participate in technical training, mentorship, and certification development to strengthen engineering skills. ITIL and service management familiarity a plus.
$75,000 - $90,000 a year
12d
Electrical Engineer I – Embedded Systems, Sensing & IoT
Milwaukee Electric Tool Corporation —Brookfield, WI
We continue to invest in electrical engineering resources to design and develop leadership in electronic capabilities; something unique within the industry.
13d

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Systems Support Engineer
Installed Building Products —Columbus, OH
1–2 years of experience in a related role, or equivalent technical/educational certification. Procure and/or support enterprise cell phones.
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IT Systems Engineer
HBD Industries —Dublin, OH
Strong customer service mindset with the ability to translate technical concepts for non‑technical users. This role is designed for an individual transitioning…

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desktop support engineer jobs near brown deer, wi

Helpdesk Technician

CCA Technology
Waukesha, WI

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Job Details

Full-time
$45,000 - $55,000 a year
3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Teamwork
Interpersonal skills
Cloud service support
Attention to detail
Remote access software
Desktop administration

Full Job Description

Helpdesk Technician I

Location: Southeastern Wisconsin
Employment Type: Full-Time
Reports To: Service Desk Manager / IT Director

About Us

We’re a customer-first, security-driven Managed Service Provider that supports businesses throughout the Midwest. We pride ourselves on rapid response, strong communication, and delivering an exceptional client experience. Our culture is built on Integrity, Dedication, Accountability, Empowerment, and Attitude.

Position Summary

The Helpdesk Engineer is the first point of contact for our clients, responsible for troubleshooting end-user issues, escalating when necessary, and ensuring every interaction leaves the customer feeling supported and confident. This role is ideal for someone who is motivated, eager to grow, and passionate about helping people with technology.

Key ResponsibilitiesClient Support & Ticket Management

Serve as the first line of support via phone, email, ticketing system, or remote tools.
Respond to and resolve tickets within defined SLAs (including rapid first response expectations).
Accurately document all work performed in the ticketing system.
Escalate issues to Level 2/3 or Engineering teams when appropriate.

Technical Troubleshooting

Provide support for Windows and macOS desktop environments.
Troubleshoot common issues including:
Password resets
Email problems (Microsoft 365 / Outlook)
Printer and network connectivity
VPN access
Basic hardware/software errors
Assist with onboarding/offboarding tasks such as account creation, licensing, and device setup.

Remote Device Management

Use RMM tools to remotely monitor, support, and maintain workstations.
Run scripts, apply patches, and remediate alerts following standard procedures.

Microsoft 365 Support

Basic administration: password resets, MFA assistance, mailbox setup, license adjustments, Teams troubleshooting.

Security & Compliance

Help users with MFA, phishing reports, and basic security awareness.
Follow internal security policies and help enforce best practices.

Customer Service Excellence

Deliver clear, friendly, and professional communication at all times.
Build strong relationships with our clients by providing an exceptional support experience.
Represent MSP values in every interaction.

QualificationsRequired Skills & Experience

1–2 years of helpdesk, IT support, or customer service experience (MSP experience preferred).
Strong understanding of Windows 10/11, basic networking (DNS, DHCP, IP addressing), and remote support tools.
Familiarity with Microsoft 365 administration.
Excellent communication, problem-solving, and organizational skills.
Ability to work both independently and collaboratively in a fast-paced MSP environment.

Preferred Skills

Experience with RMM/PSA tools (Kaseya, Ninja, ConnectWise, Autotask, etc.).
Understanding of cybersecurity fundamentals.
A+, Network+, or similar certifications.

Core Competencies

Customer-centric mindset
Strong attention to detail
Willingness to learn and grow
Accountability and ownership of tasks
Positive attitude under pressure
Effective time management and prioritization
Team-oriented communication

Benefits

Competitive pay based on experience
Opportunities for professional development and certification reimbursement
Flexible work environment
Paid time off and holidays
401(k) with employer matching
Health, Dental and Vision insurance
Exposure to a wide range of technologies and client environments

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

desktop support engineer jobs in brown deer, wi

Helpdesk Technician

Systems Engineer I

End User Computing Engineer

Help Desk Engineer

IT Technical Support Engineer Senior

IT Support Desk Engineer I

IT Support Desk Technician II

Customer Engineer

IT Support Engineer L1

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