Top 7 End user support Jobs in Brownsburg, In

IT Support Technician, Level 1
Guitar Center —Brownsburg, IN
- $46,000 - $57,783 a year
- Email
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Corporate IT Technician
AlignOps —Indianapolis, IN
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
4d
Digital Workplace Technology Specialist
Group 1001 —Zionsville, IN
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Microsoft Outlook
- Disability insurance
- Dental insurance
11d
Associate Analyst, IT Support (On-site)
ResMed —Indianapolis, IN
- Weekends as needed
- 5 years
- Mid-level
- Warehouse experience
- Commuter assistance
- Health savings account
IT Service Desk Support Specialist II
Polymer Technology Systems, Inc —Whitestown, IN
- Weekends as needed
- Computer science
- Computer Science
- Mid-level
Quick Apply
Systems Support Specialist I
USIC —Indianapolis, IN
- $19 an hour
- Full-time
- Computer science
- Computer Science
- Writing skills
Quick Apply
4d

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IT Support Technician
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Prepare end user support documentation and knowledge educating clients on procedures for resolving or preventing recurrence of a technical problems.
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end user support jobs near brownsburg, in

IT Support Technician, Level 1

Guitar Center -
Brownsburg, IN

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Job Details

Full-time
$46,000 - $57,783 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount

Qualifications

Windows
High school diploma or GED
Desktop (troubleshooting support)
macOS
Productivity software
Technical Proficiency

Full Job Description

About Guitar Center:

At Guitar Center, we believe in the power of music and the technology that supports it. With over 300 stores nationwide and a growing network of support centers, we’re committed to delivering a seamless experience for musicians, associates, and partners alike. Our IT team plays a vital role in keeping our systems running smoothly and our teams connected.

About The Role:

We’re looking for a tech-savvy, customer-focused IT Support Technician Level 1 to join our Help Desk & End User Support Team. In this role, you’ll serve as the first point of contact for IT-related issues across Guitar Center’s nationwide operations. You'll provide front-line support, diagnose technical problems, and help keep our teams equipped and running. If you’re passionate about solving problems, love working with people, and thrive in a fast-paced environment — we want to hear from you!

Responsibilities:

Respond to incoming IT support requests via phone, email, chat, and ticketing system

Troubleshoot Tier 1 technical issues related to hardware, software, and account access

Guide users through diagnostic and resolution steps for various systems, including POS

Track and document support activity in our incident management system

Maintain and manage employee system access and credentials

Coordinate hardware replacements and installations across store locations

Escalate complex issues to specialized IT teams when necessary

Contribute to documentation and knowledge base articles for team use

Stay up to date on internal systems, tools, and best practices through training and collaboration

To join our band, you'll need the following experience:

Qualifications & Experience:

High School Diploma or GED (required)

2+ years of experience in technical support or customer service, or equivalent (e.g., CompTIA A+)

Proficiency with Windows and MacOS environments, Microsoft Office, and basic IT hardware

Excellent communication skills, both written and verbal

Ability to manage multiple priorities in a high-volume support environment

Strong problem-solving skills and attention to detail

Willingness to work evening/weekend hours as part of a rotating on-call schedule

Bonus Points If You Have:

A+ Certification or Microsoft-related credentials

Experience supporting POS systems or retail environments

Familiarity with incident management and ticketing systems (e.g., ServiceNow, Jira)

Key Competencies:

Analytical Skills: Ability to interpret data and extract insights to improve business performance.

Collaboration: Proven ability to work cross-functionally and build productive relationships.

Customer Focus: Prioritizes the user experience in all support processes.

Interpersonal Communication: Communicates clearly, courteously, and effectively across diverse audiences.

Initiative: Proactively identifies and addresses problems; driven by continuous improvement.

Organizational Skills: Manages time and priorities effectively, with strong attention to detail.

Performance Management: Committed to ongoing skill development and goal achievement.

Technology Skills: Competent in navigating relevant systems and tools to meet business needs.

Pay Rate: $46,000 - $57,783/yr dependent on background and experience.

Schedule - M-F for first Month -8am-5pm - Eventually move to a Tues-Sat schedule with hours TBD

Location: Guitar Center Distribution Center in Brownsburg, IN

Disclaimer:

While this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve.

Why Guitar Center Company? Here’s just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave—take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Why join us?

With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [email protected].

Apply Now

Refine Your Search

end user support jobs in brownsburg, in

IT Support Technician, Level 1

Corporate IT Technician

Digital Workplace Technology Specialist

Associate Analyst, IT Support (On-site)

IT Service Desk Support Specialist II

Systems Support Specialist I

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