JOB SUMMARY
The Short-Term Missions (STM) Senior Manager at MAP International is responsible for driving the operational success, financial growth, and strategic expansion of MAP's short-term mission program to advance the MAP 2030 Vision. Serving as the primary 'face' of the STM program, this role focuses on high-level account management, consultative relationship cultivation, and revenue generation via service fees from corporate and organizational partners. This role operates as a 'player-manager,' meaning the successful candidate is actively executing day-to-day operations while simultaneously managing, coaching, and leading the team. The candidate must be a consultative, self-sufficient leader who can run their division autonomously while fostering a highly collaborative environment where the team collaboratively works together. As a divisional leader within the Partnership & Innovation Team, this role collaborates closely with fellow PI leadership to guide, align, and manage the full team to overall success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Strategic Prospecting & Program Expansion
- Strategic Partner Acquisition: Identify and target new churches, medical organizations, US physician groups and similar stakeholders to expand the footprint of MAP's Short-Term Missions Program.
- Strategic Program Promotion: Actively 'sell' and pitch the STM program at key locations, conferences, and industry outlets where potential service-fee-paying partners are present, turning prospects into long-term strategic customers.
- Innovative Growth Strategies: Use digital strategies, social media sourcing (photos/videos), and creative, forward-thinking approaches to increase program visibility and external knowledge of MAP's work in Short Term Missions.
- Cross-Functional Synergy: Serve as the primary collaborative bridge between internal operations & IT, corporate relations, marketing & communications, and fundraising teams to align STM initiatives with broader organizational goals.
Caseload Management — Driving Revenue & Operations
- Corporate Signature Program Management: Manage and execute complex, fully corporate-funded Signature Programs that demand high-level detail orientation, internal operational expertise, and exceptional customer service delivered directly to both the corporate partners and their referred customers.
- Service Fee Revenue Growth: Manage relationships with major assigned program accounts to consistently meet or exceed ambitious yearly budget goals through service fees.
- Operational Excellence & Compliance: Oversee and directly participate in the end-to-end execution of STM work plans, establish timelines, tracking indicators, and ensuring strict compliance with customer applications and governmental (US and international) export regulations.
- Supply & Budget Management: Coordinate program supplies (purchased products and GIK), order logistics and budget creation and adherence to be in line with MAP's overall strategic plan.
- Process & Program Innovation: Partner with leadership to continually test and introduce new products, adaptations, and custom solutions. Innovation is key to keeping the STM programs alive and vibrant.
Customer Service & Participant Stewardship
- Unmatched Customer Care: Serve as the champion for customer satisfaction, working directly with participants in MAP's Custom Order program and corporate Signature Programs to ensure an exceptional, high-touch experience.
- Impact & Feedback Reporting: Maintain comprehensive data collection mechanisms to create robust program evaluation reports and utilize feedback from participants to drive continuous improvements. Obtaining quality feedback from STM participants is a requirement of the STM Team.
- Proactive Partnership Stewardship: Act as the primary liaison for MAP with its global STM partners, maintaining updated partnership documentation and facilitating seamless program services integration.
Supervisory Responsibilities & Team Development
- Player-Manager Leadership: Provide direct oversight, professional development, and intentional mentorship to 2–3 direct reports on the STM team while working alongside them to complete daily operational tasks.
- Collaborative Team Culture: Foster is a highly unified team dynamic where staff members work together closely on shared goals, ensuring individual accountability through supportive oversight.
- Consistent Communication Cadences: Maintain a transparent and supportive environment through intentional communication channels, including weekly 1:1 meeting with direct reports and structured weekly team meetings.
ORGANIZATIONAL RELATIONSHIPS
This role serves as a divisional leader on the Partnership & Innovation Team and shares joint responsibility with the other PI leaders to manage the full team to success. The STM Senior Manager participates regularly in Partnership & Innovation meetings alongside Corporate Relations, MAP USA, International Programs, and International Partnership leaders. Frequent cross-functional collaboration is also required with Marketing, Operations, IT and Finance.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
- Education: 4-year bachelor's degree required.
- Professional Experience: 5–8+ years of directly related professional experience in program management, high-touch customer service, solutions-based sales, or account management.
- Management Experience: 5+ years of demonstrated success leading, building, and managing teams, with a preference for experience in a player-manager capacity.
- Proven Track Record: Proven ability to hit financial goals, build deep customer loyalty, and operationalize innovative programs from scratch.
OTHER SKILLS AND ABILITIES
- The 'Customer-First' Mindset: A dedicated customer service advocate and master relationship builder who is passionate about keeping MAP's participants happy, supported, and engaged.
- Self-Sufficiency within a Team Framework: Highly self-motivated and goal-oriented, with a proven ability to manage a broad operational scope independently while keeping the team aligned and collaborative.
- Advanced Communication & Presence: Exceptional verbal and written communication skills, with the ability to present, negotiate, and champion the MAP mission in diverse settings.
- Organizational Mastery & Multi-Tasking: Meticulous attention to detail and strong time-management skills to successfully balance personal production tasks with team management responsibilities.
- Technical Proficiency: Adept at utilizing technology as a management tool; proficient in inventory systems, online platform management, and the Microsoft Office Suite.
- Mission-Driven Integrity: Deep personal alignment with MAP's values, displaying a growth mindset and a commitment to representing the organization with total integrity.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 5 pounds and occasionally lift and/or move up to 40 pounds. The position requires frequent computer-related work with the ability to adjust focus. Regular domestic travel is required to represent the program at conferences, churches, and outreach opportunities. Employee must be able to read, write, and speak English fluently.
