Top 7 Customer care coordinator Jobs in Bryan, Tx

Nursing Home Intake Specialist
Legacy Nursing and Rehabilitation —Bryan, TX
- Full-time
- Skilled nursing facility
- Nursing home
- Medical office experience
- Paid holidays
- Health insurance
Quick Apply
5d
Front Office Concierge & Patient Experience Specialist
Andrews Orthodontics —College Station, TX
- From $16 an hour
- Full-time
- Dental office
- Computer literacy
- Mid-level
- Paid time off
- Employee discount
Quick Apply
4h
Orthodontic Treatment Coordinator
Benevis —Bryan, TX
- $50,000 - $60,000 a year
- Extended hours
- Spanish
- CPR Certification
- Dental office
- Paid holidays
- Health insurance
3d
Dental Front Office
Affordable Care, LLC —College Station, TX
- Full-time
- Dental office
- Mid-level
- 2 years
- Paid holidays
- Health insurance
Quick Apply
3d
Front Office- Treatment Coordinator (Bilingual)
Community Dental Partners —Bryan, TX
- From $13 an hour
- Full-time
- Bilingual
- Dental office
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply

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Nursing Home Intake Specialist

Legacy Nursing and Rehabilitation -
Bryan, TX

Quick Apply

Job Details

Full-time
5 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Position Summary

The Intake Specialist serves as a key point of contact for referrals and prospective residents seeking skilled nursing, rehabilitation, or long-term care services. This

position coordinates the referral and admission process from initial inquiry through resident arrival, ensuring referrals are reviewed promptly, families and referral

sources receive excellent communication, and admissions are completed accurately and efficiently.

The Intake Specialist works closely with hospital case managers, physicians, families, nursing leadership, therapy, business office staff, and facility administration to help

maintain appropriate census growth while ensuring each admission can be safely and successfully cared for by the facility.

Essential Duties and Responsibilities

ReferralIntake Management

Receive and process referrals from hospitals, physicians, home health agencies, hospice providers, families, and other referral sources
Review referral documentation for completeness, including clinical information, diagnoses, medications, therapy needs, insurance information, anddischarge plans.
Enter and maintain referral information in the designated referral/intake
Track referrals from initial receipt through acceptance, denial, admission, or alternate
Respond promptly to referral sources and maintain consistent communication throughout the decision-making process
Assist with obtaining missing clinical, financial, or insurance information needed to make an admission decision.

Admission Coordination

Coordinate with nursing, therapy, administration, and other departments to determine the facility's ability to meet a prospective resident's needs.
Communicate admission decisions promptly to referral sources and
Coordinate admission dates, transportation arrangements, room assignments, equipment needs, medications, and other special requirements.
Ensure facility departments are informed of upcoming admissions and have the information necessary to prepare for the resident's arrival.
Help provide a smooth transition from the hospital, home, or other healthcare setting into the
Assist with admission paperwork and required documentation as
Follow up on pending admissions and identify barriers that could delay

InsuranceFinancial Coordination

Verify insurance coverage and payer information as
Assist with obtaining Medicare, Medicare Advantage, Medicaid, managed care, private insurance, or other payer information.
Coordinate with the business office regarding insurance authorization, financial verification, and payer-related admission requirements.
Monitor authorization status when applicable and communicate updates to appropriate team

Customer Service

Provide professional, compassionate communication to prospective residents and their
Explain facility services, rehabilitation programs, admission processes, and general
Serve as a resource for families throughout the admission
Help ensure new residents and families feel welcomed upon
Maintain positive relationships with hospital case managers, social workers, referral coordinators, physicians, and other community partners.

CensusReferral Tracking

Maintain accurate records of referrals, admissions, denials, and lost
Assist leadership in monitoring referral-to-admission conversion rates and census
Identify common reasons for lost or denied referrals and communicate opportunities for
Participate in daily census, admissions, or referral meetings as
Support facility census goals through timely follow-up and effective referral

Qualifications

High school diploma or equivalent required; associate or bachelor's degree
Previous experience in skilled nursing, long-term care, healthcare admissions, hospital case management, medical office administration, or a related healthcare setting preferred.
Knowledge of Medicare, Medicaid, managed care, and insurance authorization processes
Experience reviewing clinical documentation and medical terminology
Strong organizational and time-management
Excellent verbal and written communication
Ability to manage multiple referrals and priorities
Strong customer-service skills and ability to communicate effectively with residents, families, healthcare professionals, and referral sources.
Proficiency with electronic medical records, referral platforms, and Microsoft Office

Performance Expectations

Performance may be evaluated based on:

Referral follow-up and completion
Referral-to-admission conversion rate
Accuracy and completeness of intake information
Timeliness of admission coordination
Communication with referral sources and families
Successful coordination of scheduled admissions
Contribution to facility census goals
Customer and referral-source satisfaction
Compliance with facility policies and applicable healthcare regulations

PhysicalScheduling Requirements

Ability to work primarily in an office and healthcare facility
May require occasional travel to hospitals, physician offices, or community referral
Schedule flexibility may be required to accommodate admissions occurring later in the afternoon or early evening.
Must be able to communicate and coordinate effectively during high-volume admission

The Intake Specialist's goal is to make the admission process responsive, organized, welcoming, and efficient while ensuring every resident accepted for admission is appropriate for the services and level of care the facility can provide

Quick Apply

Refine Your Search

customer care coordinator jobs in bryan, tx

Nursing Home Intake Specialist

Front Office Concierge & Patient Experience Specialist

Orthodontic Treatment Coordinator

Dental Front Office

Front Office- Treatment Coordinator (Bilingual)

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Position Summary

Essential Duties and Responsibilities

Qualifications

Performance Expectations

PhysicalScheduling Requirements

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