Inside Sales Representative
About the Role
The Inside Sales Representative is responsible for managing inbound and outbound sales activities while delivering an outstanding customer experience. This role involves helping customers select the right equipment for their shops or garages, generating quotes, processing orders, following up on leads, and building long-term customer relationships.
In addition to sales responsibilities, this position manages outbound freight logistics by booking shipments through Freightview, maintaining shipment tracking records, and proactively communicating shipment updates to customers. The ideal candidate is an organized, self-motivated sales professional who enjoys helping customers, thrives in a fast-paced office environment, and has experience with equipment sales, financing, online order management, and shipping coordination.
Responsibilities
- Respond to inbound customer inquiries via phone, email, website, and online marketplaces.
- Conduct outbound sales calls to follow up on leads and generate new business opportunities.
- Qualify prospects and guide customers through product selection based on their needs.
- Prepare accurate quotes and follow up on proposals to close sales.
- Process customer orders and ensure timely, accurate fulfillment.
- Book freight shipments using Freightview by selecting carriers and scheduling customer deliveries.
- Enter and maintain shipment tracking information in Google Sheets.
- Proactively communicate shipment tracking updates to customers via email throughout the delivery process.
- Build and maintain strong relationships with new and existing customers to encourage repeat business.
- Explain equipment financing options and assist customers throughout the financing process.
- Manage customer accounts and maintain accurate records using QuickBooks and Authorize.net.
- Assist with online sales channels, including Amazon Marketplace, Facebook Marketplace, eBay, and Google Shopping by managing product listings, order management, and customer communications.
- Use task management software to organize daily priorities, projects, and customer follow-ups.
- Coordinate with vendors, freight carriers, financing partners, operations, and support teams to ensure excellent customer service and on-time deliveries.
- Maintain current product knowledge and stay informed on new products and promotions.
- Meet or exceed individual and team sales goals while contributing to overall company growth.
Qualifications
Required
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building abilities.
- Experience handling inbound and outbound sales calls.
- Ability to qualify leads and manage multiple sales opportunities.
- Strong organizational, time management, and multitasking skills.
- Basic proficiency with QuickBooks, Microsoft Office, Google Workspace (including Google Sheets), and general computer applications.
- Ability to learn and use Freightview or similar transportation management software.
- Positive attitude, attention to detail, and a strong work ethic.
- Ability to work full-time in our Bryan, TX office.
Preferred
- Previous inside sales experience.
- Automotive equipment, industrial equipment, or technical sales experience.
- Knowledge of equipment financing or commercial financing.
- Experience with freight coordination, shipping logistics, or transportation management systems.
- Experience with online order management and e-commerce platforms.
- Experience managing or supporting an Amazon Marketplace store.
- Experience using QuickBooks, task management, or project management software.
- Additional education in business or a related field.
What We Offer
- Competitive hourly pay: $15.00–$25.00 per hour, based on experience.
- Opportunities for career growth and advancement.
- Supportive, team-oriented work environment.
- Ongoing product and sales training.
- Stable, full-time employment with a growing company.
Why Join Stratus Auto Equipment?
At Stratus Auto Equipment, you'll be part of a company that values customer relationships, teamwork, and continuous improvement. If you're motivated by helping customers find the right solutions, enjoy sales, and want to grow with a fast-growing company, we'd love to hear from you.
Apply today and become part of the Stratus Auto Equipment team!
Pay: $15.00 - $25.00 per hour
Work Location: In person
