Top 2 Front office assistant Jobs in Bryan Oh

Front Office Administrator
Defiance Lawn Care —Defiance, OH
- $11 - $18 an hour
- Full-time
- Mid-level
- Office
- In-person
Quick Apply
5d
Office / Finance Manager and Title Clerk
McCarthy's —Defiance, OH
- From $15 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Office
Quick Apply
14d

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Office / Finance Manager and Title Clerk
McCarthy's —Defiance, OH
We are hiring for a part time office/finance manager to help the general manager with day- to-day operations. Must be able to multi task, problem solve, and be…
From $15 an hour
Quick Apply
14d

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Front Desk Receptionist
Senior Star —Columbus, OH
Answer and route calls with a friendly demeanor. A hospitality pro who knows how to create a welcoming atmosphere. Ensure building security and resident safety.
From $16.50 an hour
Quick Apply
Front Desk Receptionist/Patient Coordinator
Comfort Dental Hilliard —Hilliard, OH
Greeting patients, answering telephones, and scheduling. Collect and post payments including credit card transactions.
$15 - $26 an hour
Quick Apply

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Front Office Administrator

Defiance Lawn Care
Defiance, OH

Quick Apply

Job Details

Full-time
$11 - $18 an hour
5 days ago

Qualifications

Managing customer accounts
Email customer support
Managing clients in a customer support role
Attention to detail
Office management

Full Job Description

Overview

The Front Office Administrator is responsible for the daily administrative operations of the company and serves as a primary point of contact for customers, employees, vendors, and management.

This position requires strong organization, attention to detail, timely communication, accurate recordkeeping, and the ability to manage multiple priorities. The Front Office Administrator is responsible for keeping customer accounts, schedules, work orders, notes, billing information, and other administrative records accurate and current.

Because the front office directly supports the company's field operations, timely completion of assigned tasks and accurate communication are essential functions of this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service & Communication

Answer incoming phone calls, emails, text messages, and other customer communications in a professional and timely manner.
Assist customers with questions regarding services, scheduling, invoices, payments, and account information.
Document all significant customer communications in the appropriate customer account or note section.
Record customer requests, complaints, changes, approvals, cancellations, and other account-related information accurately.
Communicate customer requests and concerns to management or the appropriate department.
Follow up with customers when additional information, approval, payment, or clarification is required.
Maintain a professional, courteous, and helpful attitude with customers at all times.
Ensure customer communications are not overlooked, forgotten, or left unresolved.

Scheduling & Work Management

Create and maintain customer visits, work orders, service calls, and recurring services.
Assist with scheduling mowing, fertilizing, weed control, landscaping, cleanups, snow services, and other company services.
Ensure scheduled work is entered accurately and within the required timeframe.
Update schedules when weather, staffing, customer requests, or other circumstances require changes.
Communicate schedule changes to customers, field employees, and management as necessary.
Monitor outstanding work and follow up when assigned work has not been completed.
Assist management and field personnel by ensuring they have the information and work assignments necessary to complete their jobs.

Customer Accounts & Recordkeeping

Maintain accurate and current customer accounts.
Enter and update customer addresses, contact information, service information, pricing, contracts, expiration dates, and other account information.
Ensure contracts and required customer documents are received, properly recorded, and maintained.
Monitor accounts for missing information or documentation and follow up as necessary.
Maintain accurate notes regarding customer conversations, decisions, approvals, complaints, and other important account activity.
Review account history when responding to customer questions or disputes.
Ensure important information is documented rather than relying on memory or verbal communication.

Pay: $11.00 - $18.00 per hour

Work Location: In person

Quick Apply

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front office assistant jobs in bryan oh

Front Office Administrator

Office / Finance Manager and Title Clerk

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