About Us
La Quinta by Wyndham College Station South is an 89-room, select-service hotel located off Highway 6 near Texas A&M University, local hospitals, Kyle Field, Reed Arena and popular College Station attractions. The hotel offers free daily breakfast, high-speed Wi-Fi, an indoor pool, fitness center, business center and meeting space for small events and business gatherings. Managed by DePalma Hotels & Resorts, our hotel serves university visitors, medical travelers, business guests, families, sports groups and leisure travelers throughout the year.
Hotel website: www.wyndhamhotels.com/laquinta/college-station-texas/la-quinta-college-station-south/overview
DePalma Hotels & Resorts brings more than 40 years of hotel industry experience and a true passion for hospitality. Founded in 1983, DePalma is a long-established hotel management company known for hands-on leadership, deep operational expertise, and a people-first approach that focuses on taking care of associates, guests, and the communities we serve. We believe great hospitality starts with great people, and we are committed to creating opportunities for growth, development, and long-term success for our teams. If you are looking to build your career with a company that values service, knowledge, professionalism, and doing things the right way, DePalma offers a place where your work matters.
Visit us at www.depalmahotels.com
Position Summary
We are seeking a friendly, dependable and service-oriented Hotel Front Desk Agent to create a welcoming experience for every guest.
This position handles guest check-ins and checkouts, reservations, payments, telephone calls, guest questions and service requests. The successful candidate will communicate professionally, maintain accurate guest information and work closely with housekeeping, maintenance and hotel leadership to support smooth daily operations.
Responsibilities
- Welcome guests with friendly, attentive and professional service.
- Complete guest check-ins, checkouts, room assignments and reservation changes accurately.
- Process cash, credit-card and other payments according to hotel procedures.
- Answer telephone calls and respond promptly to guest questions and requests.
- Provide accurate information about hotel services, amenities and the College Station area.
- Make, modify and cancel reservations using the hotel’s reservation and property-management systems.
- Maintain accurate guest accounts, payment information, room charges and supporting documentation.
- Assist with Wyndham Rewards enrollments and explain applicable membership benefits.
- Respond professionally to guest concerns and involve management when additional assistance is required.
- Communicate room status, maintenance concerns and guest requests to the appropriate department.
- Complete required shift checklists, reports, logs and handoff communications.
- Maintain the organization and professional appearance of the front-desk and lobby areas.
- Protect guest confidentiality, hotel funds, room keys and sensitive business information.
- Follow hotel safety, security, emergency and incident-reporting procedures.
- Assist with additional hotel duties when reasonably needed to support guests and operations.
Qualifications
The ideal candidate is outgoing, dependable and comfortable assisting different types of guests in a fast-paced hospitality environment.
Required
- Must be at least 18 years of age.
- Strong customer-service and interpersonal skills.
- Clear verbal and written communication skills.
- Basic computer, typing and data-entry proficiency.
- Ability to accurately process payments and perform basic mathematical calculations.
- Ability to organize work and manage multiple guest requests.
- Ability to remain calm and professional when addressing guest concerns.
- Dependable attendance and reliable transportation.
- Availability to work weekends and holidays based on hotel business needs.
Preferred
- Previous hotel front-desk, reservation or guest-service experience.
- Experience using a hotel property-management or reservation system.
- Previous cash-handling or payment-processing experience.
- Familiarity with Wyndham standards, systems or Wyndham Rewards.
- Bilingual English and Spanish communication skills.
Schedule
- Day shifts
- Evening shifts
- Weekday and weekend availability
- Holiday availability
- Schedule may vary based on occupancy, events and hotel business needs
Job Type
Pay
- Starting at $13.00 per hour and up, depends on experience
Benefits
Eligible associates may be offered:
- Health, dental and vision insurance
- 401(k) with company contribution
- Paid time off
- Holiday pay
- Wyndham hotel travel discounts and perks
- Growth and advancement opportunities with an established hotel management company
Join Our Team
If you enjoy helping people, take pride in professional service and want to build your hospitality experience, we encourage you to apply. Join La Quinta by Wyndham College Station South and become part of a team committed to creating a welcoming and dependable guest experience.
Pay: From $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel Front Desk: 1 year (Preferred)
- Hotel: 1 year (Preferred)
- Front desk: 1 year (Preferred)
- Guest services: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Work Location: In person
