Good Pay! Good Benefits! Good People! Knife River is a PEOPLE-first company. Our team members are key to our success, and we are committed to giving them the tools, training, and time to do their jobs productively and go home safely each day. Please consider joining our growing team today!
At Knife River, we take care of our team because we know it’s our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the Country. Our goal is to build strong teams that, in turn, build strong communities. We are also a publicly traded company on the NYSE with the ticker symbol KNF and part of the S&P MidCap 400 index.
ROLE OVERVIEW:
Knife River has an excellent opportunity for a Trucking Dispatcher to safely and efficiently assign appropriate equipment and personnel for completion of duties or deliveries, to assure on time and efficient use of resources by dispatching trucks and personnel in a timely manner, to ensure the targeted service level and cost, to assure DOT compliance.
DUTIES AND/OR RESPONSIBILITIES (summary of components that make up the job) An asterisk (*) indicates essential job functions that cannot be modified in order to fulfill the job requirements.
- Assigns appropriate equipment and personnel for completion of duties and deliveries.
- Quotes prices and receives orders for company products within guidelines.
- Directs activities of drivers and confers with customers, plant production and trucking supervisors.
- Enters job information into dispatch system to track, manage, allocate time and compensate 3rd party haulers.
- Receives cash payments and assure the process is seen through to the appropriate person(s).
- Keeps supervisor and drivers informed of tasks and situations so the schedule can be updated.
- Track and report time off/attendance of drivers.
- Answers phone to take/alter customer's order and complete all required information. Ensure the customer understands all relevant company policies such as “will calls”, additional products over amount ordered, towing charges, and our driver's responsibilities.
- Obtains all pertinent information from customer including but not limited to: Job numbers, cost codes, material type, quantity, job name; delivery address and instructions to the jobsite; required numbers such as PO, lot/block, customer job number; desired job start time; delivery rate, spacing, travel time to and from the jobsite; any restrictions in load size; special truck types required or not desired whether the order is a "go" or "will call". If “will call”, agree on a time of day to release and agree what will happen if the call is not received.
- Confirm the order and special instructions and give adequate notice to ensure proper materials are available.
- Determine the number of trucks per job and for the day to meet demands in the most efficient and effective way possible .
- Ask the customer for information regarding upcoming orders so there are no short-notice surprises.
- Communicate effectively (verbal, listening, written) maintain professionalism and work with difficult people under high stress situations. Self-motivated, team-player with good interpersonal skills; ability to maintain positive customer relations and act courteous/respectful of others.
- Troubleshoot and problem solve situations/problems (material quality, equipment operation/repair, etc.).
- Monitor and discuss production problems with co-workers and managers/supervisors.
- Ensure DOT compliance, obtain permits for heavy hauls and wide loads.
- Must be able to work weekends on a rotating schedule when on call.
- Answer and respond to phone calls, texts, and emails after normal office hours and on weekends as needed.
- Coordinate 3rd party haulers and build a good working relationship.
- Assure 3rd party haulers meet KRC insurance requirements when scheduling.
- Performs other duties as assigned.
- Timely and regular attendance is an essential requirement.
MINIMUM REQUIREMENTS (minimum educational, experience, or other relevant job requirements)
- High school diploma, GED, or equivalent required
- Minimum one (1) year of experience in a business environment (customer service, call handling, or order taking preferred)
- Ability to pass pre-employment drug screen, physical, and background/MVR checks
- Willingness to work flexible hours, including overtime, days, and nights
- Ability to work outdoors in all weather and seasonal conditions
- Strong communication (oral and written), organizational, and problem-solving skills
- Self-motivated with the ability to take initiative
- Demonstrated commitment to safety and following established procedures
- Bilingual (English/Spanish) preferred
BENEFITS:
- Medical, Dental, & Vision Insurance
- Health Savings and Flexible Spending Accounts
- 401(k) with Company Match
- Company Paid Life and AD&D Insurance
- Employee Assistance Program
- Years of Service Recognition
- Voluntary Life Insurance for Employees, Spouses, and Dependents
VETERANS:
At Knife River, we are committed to helping our military transition to civilian life. We are constantly looking to add veterans to our workforce and want to make the transition as smooth as possible. There are many jobs within the military that are transferable to our Trucking Dispatcher position such as:
Air Force:
2T171 Vehicle Operations
ADDITIONAL INFORMATION:
Knife River is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal laws.
Subject to pre-employment drug testing and background checks.
All applications are submitted online. If you are having issues completing the application, please come to the office for assistance.
