Top 94 Customer success manager Jobs in Bryans Road, Md

Customer Success Manager
SimpliGov LLC —Washington, DC
- From $100,000 a year
- Full-time
- Remote
- 5 years
- Continuous improvement
- Product management
- Paid holidays
- Disability insurance
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Customer Success Manager (Remote)
Sorcero —Washington, DC
- $110,000 - $125,000 a year
- Remote
- Marketing
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Customer Success Manager
Energy Exemplar —Washington, DC
- Remote
- Bachelor of Science
- 3 years
- Analysis skills
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4d
Client Success Manager
Trivium —Washington, DC
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
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Lead Customer Success Advisor - Reposite
Cvent —Tysons Corner, VA
- $73,000 - $92,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
Enterprise Customer Success Manager
MariaDB plc —Washington, DC
- $70,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Disability insurance
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Customer Success Manager
3E —Bethesda, MD
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
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14d
Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —Washington, DC
- Up to $200,000 a year
- Remote
- DevOps
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health insurance
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Account Manager, Healthcare
ID.me —McLean, VA
- $233,125 - $300,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Office
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12d
Customer Success Manager
nitra —Washington, DC
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Dental insurance
- Vision insurance
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SLED Account Manager
Nutanix —Washington, DC
- $201,600 - $302,400 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Paid time off
- Parental leave
12d
Strategy & Operations Lead, Customer Success
nitra —Washington, DC
- $150,000 - $180,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- SQL
- Dental insurance
- Vision insurance
Quick Apply
Customer Success Manager
TRM Labs —Washington, DC
- Weekends as needed
- Remote
- Salesforce
- Senior level
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Manager, Customer Success Lead
nitra —Washington, DC
- $130,000 - $170,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Dental insurance
- Vision insurance
Quick Apply
Customer Success Manager, US ( NAVY / USMC)
Dataminr —Arlington, VA
- $91,886 - $135,429 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Travel
- Paid time off
- Professional development assistance
Senior Customer Success Manager
CORAS —McLean, VA
- $115,000 - $150,000 a year
- Full-time
- Hybrid work
- 7 years
- Military
- Senior level
- Dental insurance
- Vision insurance
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Account Manager
Kastle Systems —Falls Church, VA
- $70,000 - $75,000 a year
- Word processing
- Mid-level
- Business development
- Health insurance
- Dental insurance
Program Manager - Customer Success Operations Senior
Akira Technologies Inc. —Washington, DC
- $120,000 - $160,000 a year
- Full-time
- Management
- Office
- Master's degree
- Paid jury duty
- Paid parental leave
Quick Apply
Senior Customer Success Manager
ChurnZero —Washington, DC
- $100,000 - $112,000 a year
- Full-time
- Remote
- 7 years
- Analysis skills
- Experience equivalent to degree accepted
Customer Success Manager
Citian —Washington, DC
- Mid-level
- Office
- 3 years
- Commuter assistance
- Health insurance

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Customer Success Manager

SimpliGov LLC
Washington, DC

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Job Details

Full-time
From $100,000 a year

Benefits

Work from home stipend
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k) 4% Match
Vision insurance
401(k) matching

Qualifications

Program management

Full Job Description

Job Title: Customer Success Manager

Employment Type: Regular, Full-time

Team: Customer Success

Reports to: Senior Manager, Customer Success

Location: US – Remote

About Us:

SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper, move faster, and serve constituents better. We provide one platform for all government workflows - fill, pay, route, automate, sign, and populate. Built for how government really works, SimpliGov combines modern tech with a human touch: no-code tools, fast support, and proven results across 100+ agencies.

We are growing rapidly and looking for talented, high-impact players to join our team!

Role Overview:

This is an incredible opportunity for a customer-obsessed professional who is equally passionate about making a real impact in state and local communities. As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping government customers achieve their strategic objectives and realize maximum value from their investment in SimpliGov’s solutions and services. You will manage a portfolio of accounts, ensuring customer satisfaction, retention, and expansion, while fostering long-term executive relationships. Acting as the voice of the customer, you will work cross-functionally with Sales, Product Management, Engineering, Professional Services, Marketing, and other teams to align customer needs with SimpliGov’s innovation and delivery.

This role operates in a fully remote environment with planned travel to customer locations, industry events, and company gatherings. Being a CSM requires a balance of strategic consulting, technical acumen, and program management. You must be comfortable engaging with C-level executives, department heads, and technical project leads, while also diving deep into product functionality to provide expert guidance. The ideal candidate is proactive, data-driven, and enthusiastic about driving digital transformation in the public sector.

Responsibilities:

Customer Consultation & Engagement

Own and manage a portfolio of accounts with clear alignment at the project, program and leadership levels.

Consultatively drive adoption by implementing success plans, building and expanding relationships, and delivering valuable performance insights.

Help maintain customer documentation, success plan tracking, and account records.

Data, Insights & Reporting

Track customer utilization and adoption metrics, highlighting trends or risks to the CSM team.

Prepare dashboards, meeting summaries, and materials for QBRs/EBRs.

Assist in gathering customer feedback and organizing it for internal teams.

Retention & Expansion

Convey value by demonstrating progress in the customer’s program outcomes.

Hold Strategic/Executive Business Reviews to ensure value is realized at the leadership level.

Identify and support expansion opportunities by working with Sales to increase customer adoption and business objectives.

Cross‑Functional Coordination

Collaborate with Product, Support, and Professional Services teams to ensure customers receive coordinated, consistent service.

Document product issues or enhancement requests and monitor progress toward resolution.

Support internal process improvements, including the use of AI tools to increase efficiency where appropriate.

Customer Education

Identify
and facilitate training sessions, webinars, and resources that guide customers to increased adoption and best practices.

Maintain up‑to‑date knowledge of SimpliGov features to provide accurate guidance and direct customers to appropriate resources.

Qualifications:

5+ years of relevant, client-facing experience in customer success, account management, or consulting (required).

Strong background working with government or public sector clients (required).

Proven ability to influence senior stakeholders and present strategic recommendations to executives.

Operates with a bias to action and enthusiastically embraces change management.

Highly organized with strong attention to detail and follow‑through that thrives in a fast-paced, growing organization.

Strong account management skills with a track record of managing complex, multi-stakeholder initiatives.

Experience with SaaS/cloud-based applications and digital transformation programs.

Excellent communication, presentation, and interpersonal skills.

Demonstrated ability to create and execute adoption and success plans that drive measurable business outcomes.

Skilled in developing product use cases and guiding customers on best practices.

Highly organized with exceptional follow-through and the ability to balance multiple priorities in a fast-paced environment.

Passionate about public service and improving citizen experiences through technology.

Eagerness to grow into a Senior or Enterprise Customer Success Manager role or into people management over time.

What We Offer:

Medical, dental, and vision insurance plans, with significant employer contributions for employees AND dependents (contributions based on base-level plan; buyup plans available at additional costs)

Company-sponsored life, short-term, and long-term disability insurance

11 Paid holidays

Flexible time off

401k plan with 4% employer match

Monthly home office stipend

Monthly wellness stipend

Why Join SimpliGov?

At SimpliGov, you’ll be part of a mission‑driven team transforming how government works. We help state and local agencies modernize their processes and deliver better services to their communities. As a Customer Success Manager, you will gain hands‑on experience working with customers, technology teams, and real public‑impact projects—while developing the skills and experience needed to advance your career.

Legal Disclaimers:

SimpliGov does not currently sponsor applicants for work visas.

The US base salary range for this full-time position begins at $100,000 + bonus for $120,000-$150,000 OTE and benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

SimpliGov participates in the federal government's E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates.

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Refine Your Search

customer success manager jobs in bryans road, md

Customer Success Manager

Customer Success Manager (Remote)

Customer Success Manager

Client Success Manager

Lead Customer Success Advisor - Reposite

Enterprise Customer Success Manager

Customer Success Manager

Senior Manager, Customer Success Management - Enterprise US East/EMEA

Account Manager, Healthcare

Customer Success Manager

SLED Account Manager

Strategy & Operations Lead, Customer Success

Customer Success Manager

Manager, Customer Success Lead

Customer Success Manager, US ( NAVY / USMC)

Senior Customer Success Manager

Account Manager

Program Manager - Customer Success Operations Senior

Senior Customer Success Manager

Customer Success Manager

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