Top 12 Analytical technician ii Jobs in Buffalo, Ny

Level II Technician
Copeland Technology Solutions —Amherst, NY
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Analytical Technician II
Bureau Veritas —Buffalo, NY
- $19 - $20 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Mid-level
Analytical Chemist
Bureau Veritas —Buffalo, NY
- $19 - $20 an hour
- Full-time
- Microsoft Word
- Background check
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
13d
Research Technician II, Microbiology and Immunology
University at Buffalo —Buffalo, NY
- $40,000 - $55,000 a year
- Full-time
- No background check
- Bachelor of Science
- Mid-level
Microbiology Technician II
Bureau Veritas —Buffalo, NY
- $19 - $20 an hour
- Full-time
- Word processing
- Computer literacy
- Mid-level
Lab Technician II (1st Shift)
Fresenius Kabi —Grand Island, NY
- $18.79 an hour
- Full-time
- Bachelor of Science
- Sanitation
- English
- Wellness program
- Health insurance
HBHF Technician II
Bureau Veritas —Buffalo, NY
- $19 - $20 an hour
- Full-time
- Mid-level
- Bachelor's degree
Buyer Planner I - 2nd Shift
MODERN DISPOSAL SERVICES. —Lewiston, NY
- $23 - $25 an hour
- Full-time
- Word processing
- ERP systems
- Public speaking
- Health savings account
- Paid holidays
Quick Apply
Heavy Metal Technician III
Bureau Veritas —Buffalo, NY
- $20 - $22 an hour
- Full-time
- Computer literacy
- Mid-level
- Windows

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Industrial Maintenance Tech - Nights
Engineered Profiles LLC —Columbus, OH
Strong aptitude for computer operation, troubleshooting and repair of mechanical, electrical, pneumatic, and HVAC equipment and machinery.
$24.98 - $39.71 an hour
Quick Apply
Industrial Maintenance Tech - Days
Engineered Profiles LLC —Columbus, OH
Strong aptitude for computer operation, troubleshooting and repair of mechanical, electrical, pneumatic, and HVAC equipment and machinery.
$24.98 - $39.71 an hour
Quick Apply

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Level II Technician

Copeland Technology Solutions
Amherst, NY

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance

Qualifications

Customer communication
Network infrastructure
Desktop (troubleshooting support)
Technical Proficiency

Full Job Description

Job Description: Managed Services Level 2 Technician

Reports to: Service Delivery Manager

Position Summary

The Level 2 Technician is responsible for resolving advanced and escalated technical issues, supporting Level 1 technicians, and helping maintain consistent, high-quality service delivery across Managed Services. This role serves as the bridge between frontline support and higher-level technical resources, ensuring issues are investigated thoroughly, documented clearly, and escalated with the right technical context when needed.

This position requires broad technical capability across user support, workstations, Microsoft 365, modern IT, legacy infrastructure, networking, cybersecurity tools, applications, and customer environments. The Level 2 Technician supports service improvement by identifying repeat issues, improving documentation, reinforcing technical standards, and helping the team deliver a more consistent and dependable customer experience.

Key Responsibilities

Advanced Issue Resolution

Resolve advanced and escalated technical issues within scope.

Troubleshoot issues across users, workstations, Microsoft 365, applications, networking, security tools, remote access, printers, and customer environments.

Own assigned tickets through resolution, reassignment, or proper escalation.

Escalate issues with clear notes, findings, impact, and recommended next steps.

Repeat Incident Reduction

Identify patterns in recurring or escalated issues.

Communicate repeat problems, technical gaps, or process concerns to the Service Delivery Manager or appropriate technical owner.

Support prevention by documenting known fixes and recommending training, SOP, or standards updates when needed.

Technical Documentation Improvement

Maintain clear, useful ticket notes in ConnectWise Manage.

Update IT Glue when documentation is missing, outdated, or inaccurate.

Document resolution details, known fixes, and customer-specific information that help future technicians resolve issues more efficiently.

Technical Standards Reinforcement

Follow CTS technical standards when resolving issues.

Identify customer environments, tools, configurations, or processes that do not align with CTS expectations.

Escalate standards gaps, unsupported workarounds, or technical risks before they become larger service issues.

Autonomy & Decision Boundaries

The Level 2 Technician is expected to resolve issues independently within their defined scope, follow CTS technical standards, and escalate when work exceeds their authority, risk level, or technical responsibility. This includes escalating security concerns, major customer-impacting issues, unsupported workarounds, and changes that may affect multiple users, systems, or environments.

Technical & Professional Competencies

Microsoft 365: Understands how identity, access, permissions, and sign-in behavior impact the user experience and can escalate complex tenant, security, or policy issues with clear technical context.

Modern Cloud & Endpoint Management: Understands how device management, cloud access, endpoint compliance, and remote work tools impact the user experience and can escalate complex configuration, architecture, or policy issues with clear technical context.

Legacy Infrastructure: Understands how traditional infrastructure, identity, permissions, and server dependencies impact daily operations and can escalate complex server, domain, or hybrid environment issues with clear technical context.

Networking: Understands how network availability, routing, access, and device communication impact the customer experience and can escalate complex firewall, switching, VLAN, ISP, or infrastructure issues with clear technical context.

Cybersecurity: Understands how security controls, user behavior, access policies, and threat activity impact customer risk and can escalate suspected compromise, policy exceptions, or high-risk issues with clear technical context.

Documentation & Escalation Quality: Maintains clear ticket notes, updates documentation when gaps are found, and escalates with complete context and recommended next steps.

Customer & Team Communication: Communicates clearly with customers and internal teams, supports Level 1 technicians, and contributes to a consistent service experience.

Behavioral Target

A steady, analytical, and detail-oriented technician who works well within structure, follows standards, documents clearly, and escalates appropriately. This person should be calm under pressure, technically curious, and comfortable supporting both customers and teammates.

Success Looks Like

The Level 2 Technician resolves advanced and escalated tickets accurately; documents work clearly and escalate with the right technical context when needed.

Success is reflected in fewer unnecessary escalations, stronger support for Level 1 technicians, improved documentation, and better visibility into repeat issues or technical gaps.

Customers receive dependable support, and the Managed Services team becomes more consistent, efficient, and easier to scale.

Total Compensation:

Copeland offers a competitive salary and benefits package including:

401k Plan after 6 months
Health insurance with an employer contribution to premium day one
Employer funded Health Reimbursement Account (HRA)
PTO
Voluntary Dental, Vision, AFLAC options, and a Flexible Spending Account with Medical and Dependent Care options

Quick Apply

Refine Your Search

analytical technician ii jobs in buffalo, ny

Level II Technician

Analytical Technician II

Analytical Chemist

Research Technician II, Microbiology and Immunology

Microbiology Technician II

Lab Technician II (1st Shift)

HBHF Technician II

Buyer Planner I - 2nd Shift

Heavy Metal Technician III

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