Top 5 Application support specialist Jobs in Buffalo, Ny

Technical Services & Support Specialist
Employer Services Corporation —Amherst, NY
- $25.00 - $26.44 an hour
- Hybrid work
- Microsoft Excel
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
3d
Safety Training and Development Specialist
Linde —Tonawanda, NY
- $90,000 - $132,000 a year
- Master's degree
- Continuous improvement
- Senior level
- Paid holidays
- Disability insurance
10d
Asset Management Specialist
Barton & Loguidice —Buffalo, NY
- $90,000 - $105,000 a year
- Full-time
- Public speaking
- Mid-level
- 3 years
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Safety Training and Development Specialist
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Experience developing safety, compliance, or technical training programs in industrial or manufacturing environments preferred.
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Dival Safety Equipment —Buffalo, NY
Valid driver’s license with acceptable driving record. They audit the workplace for hazards, develop solutions to eliminate those hazards, communicate the…
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Technical Services & Support Specialist

Employer Services Corporation -
Amherst, NY

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Job Details

$25.00 - $26.44 an hour
3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Jira
Performance dashboard reports
Post-sales product instruction
Customer communication
Microsoft Excel
Client onboarding
Video tutorial instructional content development
Data analysis reporting
Computer Science
Software product demonstrations
Procedural guides
Enterprise software
E-learning (training delivery method)
Automation software
Business intelligence report generation
Software implementation
HR systems (technically supported)
Enterprise solutions implementation
Information Systems
Training material drafting
Mid-level
User training (technical support)
Business consulting
Multimedia demonstrations (training delivery method)
SQL
Technical solutions implementation
Help files
Presentation skills
Zendesk
Continuous improvement

Full Job Description

ESC is growing HR outsourcing & employment administration company, headquartered in Amherst, which administers payroll, benefits, and human resources consulting services for our clients. We are a people-centric organization with a focus on culture. We work smart and have fun in a team-oriented environment, working together to provide HR, payroll, benefits, and HRIS services to businesses of all sizes and types.

The Technical Services & Support Specialist is responsible for delivering technical demonstrations, client implementations, system configuration, end-user training, and ongoing application support for HR technology solutions. This customer-facing role partners with Sales, Implementation and IT to ensure successful adoption of Payroll, Time & Attendance, HRIS, ATS, LMS, Performance Management and related workforce management technologies while driving customer satisfaction and continuous improvement.

Key Responsibilities include but are not limited to:

Lead technical product demonstrations and proof-of-concept sessions for prospective and existing clients
Provide new client implementation support specific to Payroll, Time & Attendance, HRIS, ATS, LMS, Performance Management and related applications
Provide new client training and post-go-live support
Develop virtual and self-service training materials including knowledge articles, user guides and videos
Provide application support using Freshdesk or similar ticketing systems
Create custom reports, dashboards, imports/exports, and basic scripting or workflow automation
Collaborate with cross functional teams to resolve issues and improve processes
Document procedures, release notes, and product knowledge
Work independently and collaboratively to provide internal and external customer and end-user support

The successful candidate will have:

Degree in Information Systems, Computer Science, Business Information Systems, HR Technology or related field
3+ years supporting enterprise SaaS or HR technology solutions
Customer service experience delivering software demonstrations, client training and product support
Proficient in Microsoft 365 (Excel, Word, PowerPoint, Teams)
Strong troubleshooting and customer service skills
Experience delivering presentations, demonstrations and training
Knowledge of Freshdesk, Zendesk, Jira or similar ticketing systems
SQL/report writing and data analysis
Experience with HRIS, Payroll, Time & Attendance, ATS, Performance Management and LMS systems a plus

Compensation, Benefits & Culture:

We offer a competitive salary commensurate with experience, along with a comprehensive benefits package designed to support your well-being. This includes medical, dental, and vision coverage, 401(k) plan with company match, and a generous paid time off and company holiday policy.

As an HR-focused organization, we are deeply committed to creating a positive and engaging workplace experience. You’ll be part of a collaborative, people-first culture with meaningful opportunities for career development. We also provide flexible, hybrid work arrangements to help you maintain balance and do your best work.

Apply today and join “One of the Best Places to Work in WNY”!

Please note, as we are open to speaking with HR professionals with different levels of experience, compensation will be commensurate with experience, within the range listed.

Technical Services & Support Specialist Job Description

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application support specialist jobs in buffalo, ny

Technical Services & Support Specialist

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Asset Management Specialist

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