Top 1471 Customer experience manager Jobs in Buffalo, Ny

Senior Manager - Production Planning & Forecasting
Buffalo Games —Buffalo, NY
- $95,000 - $105,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Oncology Territory Manager, Hematology - Albany and Buffalo
Daiichi Sankyo, Inc. —Buffalo, NY
- $146,400 - $219,600 a year
- Driver's License
- Bachelor's degree
- Travel
AUTOMOTIVE SERVICE MANAGER - TOWNE AUTOMOTIVE GROUP
Towne Automotive —Orchard Park, NY
- $100,000 - $150,000 a year
- Dealership
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
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Project Manager
Samco Technologies, Inc. —Buffalo, NY
- $75,000 - $90,000 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
6d
Compliance Manager
Alkegen —Tonawanda, NY
- $100,000 - $120,000 a year
- Full-time
- OSHA
- Mid-level
- Master's degree
- 401(k)
Quick Apply
Customer Success Manager
Block Imaging Parts & Service LLC —Buffalo, NY
- $90,000 - $140,000 a year
- Full-time
- Hybrid work
- Schematics
- Hospital
- Ability to walk for extended periods
- Paid parental leave
- Health savings account
Area Manager
Goodwill of WNY —Buffalo, NY
- $65,000 - $80,000 a year
- Merchandising
- Ability to lift 50 pounds
- Analysis skills
14d
Operations Manager
McKinley Mall —Buffalo, NY
- $70,000 - $90,000 a year
- Full-time
- Background check
- OSHA
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Assistant General Manager
Buffalo & Pittsburgh Railroad Inc —Buffalo, NY
- $95,000 a year
- Sales
- Mid-level
- Bachelor's degree
Quick Apply
Retail Store Manager
Goodwill of WNY —Buffalo, NY
- $62,354 - $72,000 a year
- 5 years
- Merchandising
- Ability to lift 50 pounds
- Opportunities for advancement
Customer Operations Manager
Hertz —Buffalo, NY
- $62,400 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
Customer Experience Manager at Frank's Mr. Plumber
HireAligned —Tonawanda, NY
- $65,000 - $72,000 a year
- Full-time
- Mid-level
- Office
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
PARATRANSIT CUSTOMER SERVICE AND SYSTEMS MANAGER
Niagara Frontier Transportation Authority (NFTA) —Buffalo, NY
- $71,572 - $107,357 a year
- Full-time
- Bachelor's degree
- In-person
- Training & development
- Health insurance
- Dental insurance
Quick Apply
Store Manager
KOHLS —Buffalo, NY
- $78,100 - $132,800 a year
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Disability insurance
- Dental insurance
Assistant Store Manager - Customer Experience
PetSmart —Amherst, NY
- $31.15 - $50.05 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
Senior Client Service Manager
Gallagher —Buffalo, NY
- $75,500 - $126,000 a year
- High school diploma or GED
- Bachelor's degree
- Mentoring
1d
The North Face: Store Manager - Station Twelve
VF Corporation —Buffalo, NY
- $70,400 - $88,000 a year
- Weekends as needed
- Word processing
- Merchandising
- Mid-level
Quick Apply
3d
Operations Manager, DN North
Amazon.com Services LLC —Lancaster, NY
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Workplace Experience Lead
Cushman & Wakefield —Getzville, NY
- $68,000 - $80,000 a year
- Full-time
- Office
- 3 years
- Ability to lift 50 pounds
- Health savings account
- Disability insurance
Quick Apply
Operations Manager
Univar Solutions USA LLC —Tonawanda, NY
- $98,200 - $120,000 a year
- Microsoft Excel
- 5 years
- High school diploma or GED
- Health insurance
- Dental insurance
6d

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customer experience manager jobs near buffalo, ny

Senior Manager - Production Planning & Forecasting

Buffalo Games
Buffalo, NY

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Job Details

Full-time
$95,000 - $105,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Performance dashboard reports
Capacity requirements planning (CRP)
Teamwork
Microsoft Excel
Production data analysis
Operations management
Inventory management
Spreadsheets
Resource planning methods
Dashboard creation
ERP systems
Inventory management software
MRP
Policy & process development
Bachelor's degree
Production management software
Leading team collaboration initiatives
Management reporting
Business Administration
Process improvement planning
Workforce management
Cross-functional team management
Process management
Manufacturing company experience
Supply Chain Management
Cross-functional communication
Scenario analysis
Excel data analysis

Full Job Description

COMPANY OVERVIEW

Join a dynamic and innovative consumer products company that specializes in creating fun and engaging products, including jigsaw puzzles, board games, tabletop games, outdoor games, and sporting goods. With a global presence spanning multiple campuses in the United States and China, we are committed to delivering high-quality products that bring joy to consumers worldwide.

POSITION OVERVIEW

We are seeking an experienced, metrics-driven leader to own production planning for one or more of our $50 jigsaw puzzle brand segments. This is a high-impact role that demands analytical rigor, process discipline, and cross-functional collaboration.

The Senior Manager will translate long- and short-range sales forecasts into executable manufacturing and purchasing plans — while continuously improving the underlying processes, tools, and measurement systems.

KEY RESPONSIBILITIES

1. Production Planning & Master Scheduling

Develop, maintain, and continuously refine the production schedules for a $50–100MM jigsaw puzzle segment, ensuring alignment with retailer orders, POS data, and forecasted demand.
Translate short- and long-term sales forecasts into actionable production and purchasing plans (outsourced puzzle procurement).
Ensure production schedules are synchronized with manufacturing capacity, material availability, and workforce constraints
Resolve conflicts between demand orders and supply capacity through structured prioritization, rescheduling, and clear escalation communication across Manufacturing, Procurement, Sales, and Customer Service.
Lead efforts to improve service rates across all major customer channels.

2. Metrics Implementation & Performance Management

Establish baseline measurements and set improvement targets tied to business objectives
Conduct structured root cause analysis after any significant service miss, translating findings into actionable process changes with tracked outcomes.
Present production performance insights and trend analysis to executive management on a regular cadence, with clear recommendations for corrective action.

3. Process Improvement & Systems Retooling

Standardize and document all planning SOPs — from demand signal intake through MPS publication — to eliminate key-person dependency and create a replicable, scalable operating model.
Identify and execute automation opportunities in routine planning workflows (case packing schedule generation, purchase order triggers) to free planner capacity for higher-value analysis.
Leverage ERP and IT team partnerships to enable data-driven decision-making; advocate for systems that reduce reliance on spreadsheet-based planning.

4. Inventory Management

Monitor and manage finished goods and raw material inventory levels across SKUs, maintaining the balance between service levels and carrying costs.
Refine inventory control procedures for raw materials and finished goods, with formal review cycles tied to demand signal changes and seasonal transitions.
Collaborate closely with Procurement to ensure timely material availability

5. Team Leadership & Organizational Development

Manage and develop the Production/POS Planner direct report(s) through structured coaching and clear performance objectives.
Foster a results-oriented, analytically grounded team culture — where planners are expected to bring data to every conversation, raise exceptions early, and propose solutions alongside problems.
Coordinate with cross-functional teams, including manufacturing, procurement, sales and customer service to ensure alignment and collaboration.

QUALIFICATIONS

Required

Bachelor’s degree in Supply Chain Management, Operations Management, Business Administration, or a related field; Master’s degree preferred.
Minimum 7–10 years of progressive experience in production planning, inventory management, or supply chain management in a manufacturing environment.
Demonstrated experience managing high-SKU-count portfolios ($50MM+ revenue segments) with accountability for MPS delivery and service level outcomes.
Hands-on ERP experience with direct use of MPS/MRP modules; Epicor experience strongly preferred.
Advanced Excel proficiency: scenario modeling, pivot analysis, and capacity planning tools.
Proven track record of designing or overhauling production planning processes with measurable improvements in lead time, accuracy, or cost.
Experience building and presenting executive-level KPI dashboards and performance reports.
Demonstrated ability to lead cross-functional teams
Strong analytical and structured problem-solving skills; data-driven in approach and communication.
Professional certification: APICS CPIM, CSCP, or equivalent (NAPM/ISM) a plus.
Background in consumer products, seasonal goods, or retail-facing supply chains.

*Buffalo Games is an Equal Employment Opportunity Employer. It is our policy not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, veteran or military status, disability, or any other characteristic protected by law.*

Pay: $95,000.00 - $105,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Education:

Bachelor's (Required)

Experience:

production planning in manufacturing environment: 7 years (Required)
inventory or supply chain in a manufacturing setting: 7 years (Required)

Location:

Buffalo, NY 14206 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in buffalo, ny

Senior Manager - Production Planning & Forecasting

Oncology Territory Manager, Hematology - Albany and Buffalo

AUTOMOTIVE SERVICE MANAGER - TOWNE AUTOMOTIVE GROUP

Project Manager

Compliance Manager

Customer Success Manager

Area Manager

Operations Manager

Assistant General Manager

Retail Store Manager

Customer Operations Manager

Customer Experience Manager at Frank's Mr. Plumber

PARATRANSIT CUSTOMER SERVICE AND SYSTEMS MANAGER

Store Manager

Assistant Store Manager - Customer Experience

Senior Client Service Manager

The North Face: Store Manager - Station Twelve

Operations Manager, DN North

Workplace Experience Lead

Operations Manager

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