Top 59 Customer relations manager Jobs in Buffalo, Ny

Client Success Manager
Centivo —Buffalo, NY
- $75,000 - $80,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Work from home
8d
Employee Benefits Client Relationship Manager
LAWLEY AGENCY, LLC —Buffalo, NY
- $71,706.08 - $119,510.13 a year
- Bachelor's degree
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
8d
Inside Sales Acct Manager Uncappd Commission+Bonuses+Base Salary
Keysource Acquisition —Niagara Falls, NY
- $20 an hour
- Full-time
- Customer service
- Mid-level
- Experience equivalent to degree accepted
- Paid training
- AD&D insurance
Quick Apply
Territory Account Manager
Factory Motor Parts —Buffalo, NY
- $70,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Profit sharing
- Paid holidays
Quick Apply
Account Manager (9:30AM- 6:00PM EST) BASE PAY+UNCAPPED COMMISSION
ACV Auctions —Buffalo, NY
- $22.60 an hour
- Full-time
- English
- Mid-level
- Communication skills
- Paid jury duty
- AD&D insurance
Quick Apply
Entry-Level Strategic Account Manager - Education
Ronco —Buffalo, NY
- $53,100 - $71,900 a year
- Hybrid work
- Clean driving record
- Marketing
- Word processing
- Health savings account
- Paid holidays
Sr. Education Client Leader I
CannonDesign —Buffalo, NY
- $143,800 - $179,800 a year
- Remote
- 11+ years
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Partner Success Manager
MVP Network Consulting —Buffalo, NY
- $65,000 - $75,000 a year
- Email
- Mid-level
- Office
- Organizational skills
- Health insurance
Automotive Account Manager
AAA Western and Central New York —Williamsville, NY
- $60,000 - $71,000 a year
- Weekends as needed
- Mid-level
- Office
- 3 years
- Paid training
- AD&D insurance
Territory Account Manager
SEALING DEVICES INC. —Lancaster, NY
- $80,000 - $120,000 a year
- Full-time
- Ability to walk for extended periods
- ERP systems
- Mid-level
Quick Apply
Account Manager
HILTI —Buffalo, NY
- Construction site
- Mid-level
- Office
- Paid parental leave
- Paid holidays
1d
Key Account Manager II
Advantage Solutions —Buffalo, NY
- $62,400 - $98,250 a year
- Full-time
- Computer literacy
- Merchandising
- Mid-level
14d
Service Account Manager
GLC Business Services Inc —Buffalo, NY
- $85,000 - $100,000 a year
- Full-time
- Construction site
- Ability to walk for extended periods
- Computer literacy
Quick Apply
Strategic Account Manager - Government
Ronco —Buffalo, NY
- $72,000 - $128,000 a year
- Hybrid work
- Clean driving record
- Word processing
- Computer literacy
- Health savings account
- Paid holidays
Account Manager Pressure Sensitive Adhesive Specialty Tapes & Labels
Henkel —Buffalo, NY
- $95,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor of Science
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Sales Account Manager
Filtration Group Corp —Buffalo, NY
- $90,000 - $110,000 a year
- Remote
- Up to 50% travel
- Writing skills
- Mid-level
- Paid parental leave
- Paid holidays
Customer Service Lead
Raymour and Flanigan —Buffalo, NY
- $19 - $26 an hour
- Weekends as needed
- Mid-level
- Conflict management
- US work authorization
- Store discount
- Profit sharing
Quick Apply
Territory Account Manager
Alta Equipment Group —Buffalo, NY
- $50,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Employee stock purchase plan
- Paid holidays
Quick Apply
3h
Account Manager
The Betlem Service Corporation —Buffalo, NY
- $90,000 - $100,000 a year
- Full-time
- 5 years
- Computer literacy
- Residential
- Health insurance
- Dental insurance
Territory Sales Manager (Outside Sales for Large Construction Equipment)
Five Star Equipment —Orchard Park, NY
- $40,000 - $200,000 a year
- Full-time
- Clean driving record
- Heavy equipment operation
- 3 years
- Paid training
- Paid holidays

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Client Success Manager

Centivo -
Buffalo, NY

Apply Now

Job Details

Full-time
$75,000 - $80,000 a year
8 days ago

Benefits

Health insurance
Work from home

Qualifications

Benefits administration
Data integrity assurance
Customer communication
Salesforce Cloud
CRM system proficiency
Data accuracy checks
Cross-functional collaboration
Health insurance management
Cross-functional communication

Full Job Description

We exist for workers and their employers - who are the backbone of our economy. That is where Centivo comes in - our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Summary of Role

The Client Success Manager (CSM) provides the day-to-day operational support that keeps Centivo's client experience running smoothly. This is an intermediate, client-facing role: the CSM attends and supports client meetings and open enrollment sessions, supporting the Client Success Executive (CSE) who leads the relationship. The CSM partners closely with the CSE to execute the operational work behind renewals, escalations, and ongoing plan administration — resolving claims, benefit, and enrollment issues; coordinating across internal teams and external vendors; and keeping client-facing systems, workbooks, and communications accurate and current. On a smaller book of business, and at leadership discretion, a CSM may hold light day-to-day ownership of a client relationship.

Responsibilities Include

Client Service & Issue Resolution

Apply a developed understanding of Centivo's operational functions to support and perform to established service standards for renewals and client service.
Provide ongoing service and support to the Client Success Executive, partnering across internal and external departments and vendors to resolve claims, benefit, and enrollment issues.
Record and monitor all inquiries through completion and maintaining the client tracker for each client in their book, keeping the Client Success Executive apprised of status.
Handle client inquiries and collaborate with claims and member care to resolve them.
Support tracking and follow-up on member issues, including VIP member issues, in partnership with the Customer Issue Resolutions Team; the Client Success Executive leads remediation strategy on complex or sensitive escalations.
Enter SRS tickets for Cigna issues and track them through to resolution.
Elevate client inquiries and concerns to the Client Success Executive and/or the Client Escalations team as appropriate.
Review HCC notices for accuracy & to ensure they are at the appropriate threshold prior to Client Ops sending them out

Client Administration & Project Coordination

Execute follow-ups on open items and tasks, including cross-functional tasks related to issue resolution and benefit plan changes; escalate non-movement on open items as appropriate.
Provide operational support and coordination on client projects, including renewals and terminations.
Set up and maintain access for reporting tools & employer portals.
Updating Salesforce when client or broker contact information changes.

Open Enrollment (OE) & Renewal Support

Attend and support open enrollment meetings (virtual and in-person) as needed; the Client Success Executive leads OE strategy, content, and client messaging.
Support initial Middle Market OE communications and member portal testing.
Prepare the renewal confirmation form in conjunction with the Client Success Executive.
Review SBCs, SPDs and amendments for accuracy prior to sending to the client.

Systems & Data Management

Enter client-specific information from the MCW into Salesforce, including flagging clients and brokers for marketing blasts and adding applicable details such as check run date, eligibility method, and high-dollar information.
Maintain the Master Client Workbook and benefit summaries post go-live.
Send Zakipoint data as required.
Support reporting ticket requests, run ad hoc reports as appropriate, and provide real-time tracking, live updates, and follow-up; the Client Success Executive reviews reporting before release to ensure alignment with strategic renewal discussions.

Additional Reporting Support

Prepare client-related reporting and various internal reports in accordance with each client's specific requirements, along with responding to inquiries from internal departments.
Run claims impact reports.
Review initial renewing invoices.
Review plan documents and ID cards for accuracy at renewal.

Qualifications

Required Skills and Abilities

Bachelor's degree preferred, or equivalent combination of education and experience.
3 years of experience in client service, account management, or operations, within health benefits, insurance, or a related industry (such as PBM); this is an intermediate, client-facing role rather than an entry-level position.
Strong working knowledge of health plan operations, including claims, benefits, and enrollment processes.
Demonstrated ability to manage multiple priorities, track detailed work through to completion, and meet deadlines in a fast-paced environment.
Strong written and verbal communication skills, with the ability to interact professionally with clients, brokers, and internal teams, and to represent operational details clearly in meetings led by others.
Comfort working across systems (e.g., Salesforce, Plan Manager) and maintaining data accuracy across multiple sources.
Collaborative mindset with the ability to coordinate effectively across internal departments and external vendors, and to work in close partnership with a Client Success Executive.
High attention to detail and strong organizational skills.
Willingness to travel on a minimal-to-moderate basis for open enrollment and client support needs.

Work Location

An ideal candidate would be assigned to the Buffalo office with the ability to work from home.
This position is remote.

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.

Compensation Range: $75K - $80K

Apply Now

Refine Your Search

customer relations manager jobs in buffalo, ny

Client Success Manager

Employee Benefits Client Relationship Manager

Inside Sales Acct Manager Uncappd Commission+Bonuses+Base Salary

Territory Account Manager

Account Manager (9:30AM- 6:00PM EST) BASE PAY+UNCAPPED COMMISSION

Entry-Level Strategic Account Manager - Education

Sr. Education Client Leader I

Partner Success Manager

Automotive Account Manager

Territory Account Manager

Account Manager

Key Account Manager II

Service Account Manager

Strategic Account Manager - Government

Account Manager Pressure Sensitive Adhesive Specialty Tapes & Labels

Sales Account Manager

Customer Service Lead

Territory Account Manager

Account Manager

Territory Sales Manager (Outside Sales for Large Construction Equipment)

I want to receive the latest job alert for customer relations manager in buffalo, ny

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