Top 37 Customer service representative remote Jobs in Buffalo, Ny

Call Center Membership Representative (Remote - Must Reside in Buffalo/WNY Region)
AAA Western and Central New York, Inc / AAA —Williamsville, NY
- $20.10 an hour
- 8 hour shift
- Remote
- High school diploma or GED
- Experience equivalent to degree accepted
- Typing
- Paid training
- AD&D insurance
7d
Remote Customer Service/Sales Representative
Agent Alliance —Hamburg, NY
- $65,000 - $70,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Health insurance
Quick Apply
Contact Center Representative- Level 1
Apple Bank for Savings —Buffalo, NY
- $40,000 - $50,000 a year
- Weekends as needed
- Remote
- Spanish
- Microsoft Excel
- High school diploma or GED
SMB Onboarding Manager
Connecteam —Buffalo, NY
- $70,000 - $90,000 a year
- Remote
- Mid-level
- 2 years
Quick Apply
8d
Client Success Executive - National Accounts
Centivo —Buffalo, NY
- $115,000 - $135,000 a year
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- Senior level
- Health insurance
Client Engagement Manager – Family Office Services
Family Office Growth Partners —United States
- From $100,000 a year
- Full-time
- Remote
- Background check
- 11+ years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
2d

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Collection Agent
Mandarich Law Group, LLP —Williamsville, NY
Handle up to 100 inbound calls while contacting consumers and attorney offices to negotiate delinquent and/or charged off accounts on behalf of our clients.
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Inbound Tire Sales Representative
Cleve Hill Auto & Tire —Buffalo, NY
Answer inbound calls assisting customers with tire selection and sales, providing product knowledge and schedule appointments.
$22 - $25 an hour
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Call Center Membership Representative (Remote - Must Reside in Buffalo/WNY Region)

AAA Western and Central New York, Inc / AAA
Williamsville, NY

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Job Details

$20.10 an hour
7 days ago

Benefits

Paid training
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
401(k) matching
Volunteer time off
Flexible schedule

Qualifications

Computer operation
Customer relationship building
Phone communication
High school diploma or GED
Needs-based selling
Typing

Full Job Description

Availability to work an 8-hour shift between the hours of 9:00AM –10:00 PM, Sunday through Thursday or Tuesday through Saturday.

Shift Differential: 2.5% for hours worked between 8p - 12a, 5% for hours worked between 12a - 6a.

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

Medical, Dental, Life and AD&D Insurance
Flexible work schedules
Pre-Tax & Roth 401(k) plan with company match
Health Spending Accounts with company contribution & Flexible Spending Accounts
Company Paid Short-term & Long-term disability
Paid time off
Tuition reimbursement & company-paid training programs
FREE AAA membership & travel / product discounts
Paid Volunteer Time Off

Job Responsibilities

30% Efficiency & Quality: Demonstrate proficiency across all skilled call types, including membership services, ERS-related inquiries, and other applicable product offerings. Follow established call handling procedures, workflows, and system navigation standards on every interaction to ensure accuracy, compliance, and consistency. Utilize available resources and tools to effectively resolve member inquiries in a timely manner. Maintain minimal reported errors by adhering to required processes, documentation standards, and verification steps. Adapt efficiently to changes in call volume, call complexity, and system enhancements while maintaining quality performance.

25% Productivity & Adherence: Consistently meet or exceed department standards related to schedule adherence, call availability, training participation, and overall productivity. Accurately manage break, lunch, and training times to ensure readiness to handle calls as scheduled. Follow all policies and procedures related to appropriate use of off queue and activity codes, timely return to queue after breaks or auxiliary activities, and call off notifications, PTO requests, and attendance expectations. Demonstrate accountability for time management and availability to support member demand.

25% Sales Per Call & Revenue Growth: Educate members on AAA membership benefits, products, and services through needs-based conversations that add value to the interaction. Identify opportunities to promote additional AAA offerings, upgrades, or enhancements aligned with member needs. Confidently explain pricing, features, and benefits to overcome objections and drive informed purchasing decisions. Close sales effectively and consistently meet or exceed outlined departmental Sales per Call goals.

10% Convenience Billing & Retention Support: Inform members of the benefits and convenience of automatic renewal through Convenience Billing to support member retention and uninterrupted service. Clearly explain billing options, enrollment steps, and account management details. Ensure billing discussions are accurate, transparent, and compliant with established policies.

10% Voice of the Member & Member Experience: Demonstrate AAA Core Values in every interaction through professionalism, empathy, and respect. Resolve member concerns effectively using problem-solving skills and first contact resolution whenever possible. Actively listen to member feedback and escalate concerns appropriately when necessary. Maintain strong product and service knowledge to deliver accurate information and high-quality.

Job Specific Requirements

Equivalent experience will be considered in lieu of degree
Competency in effectively navigating multiple computer systems and applications simultaneously while handling live member interactions
Ability to read, interpret, and apply written instructions, policies, maps, and procedural documentation
Demonstrated problem-solving skills with the ability to remain calm, professional, and solution-focused while addressing member concerns
Ability to perform effectively in a fast-paced, high-volume contact center environment with frequent changes in call volume and call complexity
Strong attention to detail with a commitment to accuracy, compliance, and quality standards.
Comfortable engaging in needs-based conversations that may include sales, retention, and billing discussions.
Ability to multitask in various areas of the contact center & to work weekends, afternoons/evenings, & holidays as required by business need.

Physical Requirements

Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, typing and communicating on the phone
Must be able to lift, carry, push, pull a maximum of 25 lbs

Starting pay range: $20.10/hr

This position does not offer visa sponsorship now or in the future.

Experience

Required

1 - 2 years: Customer service and/or sales experience

Preferred

Prior experience in a call center environment

Education

Required

High School or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service representative remote jobs in buffalo, ny

Call Center Membership Representative (Remote - Must Reside in Buffalo/WNY Region)

Remote Customer Service/Sales Representative

Contact Center Representative- Level 1

SMB Onboarding Manager

Client Success Executive - National Accounts

Client Engagement Manager – Family Office Services

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