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Contact Center Associate Instructional Designer

M&T Bank -
Williamsville, NY

Apply Now

Job Details

Full-time
$62,200 - $103,600 a year
8 days ago

Qualifications

Project development phase management
Project management experience in education
Schedule management

Full Job Description

Overview:

The Associate Instructional Designer will utilize proven instructional design methodologies to create learning solutions that meet audience learning styles, content topic area, and audience location that adhere to M&T Learning and Development quality standards. Applies adult learning theory and industry-recognized instructional design models (ADDIE, SAM, etc.) to design, develop, and maintain training content using multiple delivery modes, including blended, facilitator led, and web-based training solutions. In addition, the Associate Instructional Designer will leverage various software development tools to design innovative training delivery methods.

Primary Responsibilities:

Leverage needs analysis and specific objectives to develop synchronous and asynchronous learning solutions for identified clients.
Design and develop text, graphics, animations, simulations, and assessment instruments for learning solutions.
Manage development timelines and milestones to ensure all requirements are met to achieve project deliverables.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Scope of Responsibilities:

Ability to work independently to service business line requests and manage partner relationships. Flexibility to work in an agile team structure. Ensures writing is intelligible and appropriate for the intended audience. Ensures directions for assignments and navigation are clear and appropriate for the intended audience. Assures all course components are published to the LMS.

Supervisory/Managerial Responsibilities:

No supervisory responsibilities.

Education and Experience Required:

Bachelor’s degree and a minimum of 2 years' relevant work experience, or in lieu of a degree, a combined minimum of 6 years' education and relevant work experience including a minimum of 1-year instructional design, course development, or curriculum development experience.
Excellent oral communication and interpersonal skills required
Critical thinking, analysis, and synthesis skills required
Skills in planning, organizing, and self-management required
Ability to work collaboratively and creatively in a deadline driven environment
Project manage multiple projects at different stages, while meeting deadlines and quality standards

Education and Experience Preferred:

Experience in training and development, retail, sales, or financial and banking services preferred
Experience designing and creating web-based and instructor-led trainings leveraging Articulate 360 and Adobe Creative Cloud preferred
Advanced degree in Instructional Design, Curriculum Design, or Adult Education

Physical Requirements:

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Williamsville, New York, United States of America

Apply Now

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