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help desk analyst jobs near buffalo, ny

Systems Analyst

U.S. Courts -
Buffalo, NY

Apply Now

Job Details

Full-time
$74,855 - $121,713 a year
9 days ago

Qualifications

Application systems
Equipment troubleshooting
Software installation
Computer hardware
Desktop (troubleshooting support)

Full Job Description

Summary

The Western District of New York seeks a mission-driven professional to serve as a full-time Systems Analyst within the Buffalo divisional office of the United States District Court Office of the Clerk. The ideal candidate possesses technical skills in addition to excellent interpersonal and analytical skills, strong work ethic, and resilience.

Learn more about this agency

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Duties

Perform professional work supporting the functionality and administration of the court's Case Management/Electronic Case Files System (CM/ECF-NextGen) and other national and locally developed applications.
Analyze workflows and deliver programmatic enhancements leveraging traditional and AI technologies.
Write and document code to specification, develop custom reports and flowcharts, and perform routine testing.
Prepare written documentation for users and IT staff that is clear and effective.
Provide support for user applications, such as Microsoft Windows, Microsoft Office (Office 365), Adobe Acrobat, and computer hardware and software to all court units
Assist in hardware/software installs, updates, and decommissioning.
Perform content updates as requested to various internal and external websites.
Address support calls from the information technology (IT) help desk.
Carry a court-issued cell phone and be available to respond to customer issues.
Assist in training end users and IT personnel on local and national applications.
Perform other related duties, as assigned.

Requirements

Conditions of employment

Applicants must be U.S. citizens or lawful permanent residents seeking U.S. citizenship.

This position requires the incumbent to work on-site at the Robert H. Jackson United States Courthouse in Buffalo, New York, but will serve as part of the district-wide IT team supporting all divisional offices of the court (Buffalo and Rochester). Work will be performed in an office setting. Travel to the Rochester divisional office and other locations may be required. Occasional emergency weekend and after-hours coverage may also be required.

Employees must adhere to a Code of Conduct. The Court provides reasonable accommodations to applicants with disabilities. Veterans' preference is not a factor used in Judicial Branch appointments. Positions with the U.S. Courts are excepted service appointments, which are "at will" and may be terminated with or without cause. Employees are required to use electronic funds transfer for payroll deposit.

Background Investigation - This is a high-sensitive position within the Judiciary. Employment will be considered provisional pending successful completion of an OPM background investigation and credit check and a favorable suitability determination. Investigative updates are required every five years.

Qualifications

Minimum Requirements:

A minimum of two years of experience with troubleshooting, repairing, and installing IT hardware and software. Ability to travel as needed. Ability to lift and move equipment up to 50 pounds is required.

Preferred Qualifications/Court Preferred Skills:

An associate degree or higher from an accredited college or university in CS, MIS, or other relevant field of study.
Knowledge of and skill in using current information technology applications including AI.
Knowledge and experience in at least one programming language.
Knowledge of Drupal and SharePoint Administration.
Knowledge of court operations and its national applications such as CM/ECF, CEO, and JMS.
Knowledge of operating systems Linux, Microsoft Windows Server, and iOS.
Knowledge of relational databases and SQL.
Skill in training and/or instructing court personnel in relevant hardware and software programs.
Ability to communicate technical information effectively (orally and in writing) to IT Staff and end users.
Excellent organizational, verbal, and written communication skills. Many user interactions are with remote users with varying technological skills.
Ability to work independently and/or with minimal supervision.
Ability to exercise good judgment regarding proper business attire.
Ability to comply with the Code of Conduct for Judiciary Employees and court confidentiality requirements.

Education

An associate degree or higher from an accredited college or university in CS, MIS, or other relevant field of study is preferred.

Additional information

Organizational Relationship - This position is assigned to the Clerk's Office, U.S. District Court, Western District of New York, and reports to the Director of Information Technology.

The United States District Court for the Western District of New York is an Equal Opportunity Employer.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documents to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant professional, educational, and work experiences as it relates to fundamental competencies, identified in the Qualifications section above, required for this position.

Required Documents

Cover letter;
Resumé; and,
Completed AO78 Application for Judicial Branch Federal Employment (found at https://apps.nywd.uscourts.gov/recruitment/position/3).

See 'How to Apply' for instructions.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Please apply for the position directly using the court's online system (found at https://apps.nywd.uscourts.gov/recruitment/position/3).

All application materials, including your cover letter, resumé, and completed AO78 Application for Judicial Branch Federal Employment, should be submitted through the online system. The online system is also accessible via the court's website https://www.nywd.uscourts.gov.

Agency contact information

Human Resources

Phone

716-551-1700

[email protected]

Address

US District Court, Western District of New York
2 Niagara Square
Buffalo, NY 14202
US

Next steps

Only candidates selected for an interview will be notified and must travel at their own expense.

Overview

Accepting applications

Location

1 vacancy in the following location:

Buffalo, NY

No matching locations found.

Work site options

Telework eligible

Remote job

Relocation expenses reimbursed

Salary

$74,855 - $121,713 per year

Pay scale & grade

CL 28

Promotion potential

None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule

Full-time

Travel Required

Occasional travel - You may be expected to travel for this position.

Appointment type

Permanent

Occupations and job series

2210 Information Technology Management

Supervisory status

Federal service type

This job is in the Excepted Service

Represented by a union

Drug test

Security clearance

Other

Financial disclosure required

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number

26-08

Control number

877576000

Apply Now

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help desk analyst jobs in buffalo, ny

Systems Analyst

IT Support Specialist

IT Services Supervisor – Endpoint Management

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Summary

This job is open to

The public

Duties

Requirements

Conditions of employment

Qualifications

Education

Additional information

Benefits

How you will be evaluated

Required Documents

If you are relying on your education to meet qualification requirements:

How to Apply

Agency contact information

Next steps

Overview

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