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IT Services Supervisor – Endpoint Management

WithumSmith+Brown -
Buffalo, NY

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Job Details

Full-time
$90,000 - $115,000 a year
2 days ago

Qualifications

ITIL Foundation
Endpoint Security
Knowledge management
Succession planning
Managing technical support teams
Computer science
Managerial strategic planning
Mobile device support
Performance improvement leadership
Strategic management
ITIL Certification
Team member evaluation
Data visualization software proficiency
Bachelor's degree in information technology
Computer Science
Operations management
Project management experience in technology
RESTful API
Increasing staff retention rates
Team leadership
Technical documentation
Enterprise software
Coaching
iOS
Disk encryption
IT strategy planning
Vendor coordination
Employee retention
Operating system updates
Enterprise solutions implementation

Full Job Description

Withum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results.

Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You.

Experience the Transformative Power of Withum Plus You - that’s the Power in the Plus!

Job Description:

IT Services Supervisor – Endpoint Management

Withum’s brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.

Reporting to the Senior IT Services Manager, the IT Services Supervisor – Endpoint Management is responsible for the operational leadership, technical oversight, and strategic direction of the firm's endpoint management program. This role is responsible for delivering secure, reliable, and standardized endpoint services while developing the technical capabilities of the team and driving continuous improvement.

How You’ll Spend Your Time:

Essential Functions

Leading the daily operations of the Endpoint Management team, ensuring exceptional service delivery and SLA attainment.
Overseeing the full endpoint lifecycle including procurement, deployment, Autopilot provisioning, software delivery, patching, security, refresh, and retirement.
Owning endpoint standards for Windows, Microsoft 365, Intune, Entra ID, mobile devices, and endpoint security.
Serving as the senior technical escalation point for endpoint technologies and complex incidents.
Driving automation through PowerShell, Microsoft Graph, and modern management technologies.
Partnering with Infrastructure, Security, Identity, Networking, Service Desk, and Facilities on enterprise initiatives.
Leading EP technology refreshes, M&A EP integrations as needed, and enterprise endpoint projects.
Maintaining documentation, standards, knowledge articles, and operational procedures.

People Leadership & Professional Development

Leading, coaching, mentoring, and developing assigned Analysts.
Conducting regular one-on-one meetings, annual performance reviews, and career planning discussions.
Developing Individual Development Plans (IDPs) for each direct report.
Identifying technical skill gaps and creating training and certification roadmaps.
Promoting cross-training, knowledge sharing, succession planning, and leadership development.
Assigning stretch projects that expand technical expertise and leadership capabilities.
Building a culture of accountability, collaboration, continuous learning, and customer service excellence.

The Kinds of People We Want to Talk to Have Many of The Following:

Technical Competencies

Microsoft Intune / Endpoint Manager
Microsoft Entra ID (Azure AD)
Windows 11 Enterprise Administration
Windows Autopilot
Microsoft 365 Administration
Microsoft Defender for Endpoint
Windows Update for Business
BitLocker, Windows LAPS, Conditional Access
PowerShell scripting and automation
Enterprise software packaging and deployment
Mobile Device Management (iOS/Android)
ServiceNow or equivalent ITSM platform
Advanced Windows troubleshooting
Tanium or equivalent endpoint management platform (preferred)
Microsoft Graph API, REST APIs, Endpoint Analytics, Power BI (preferred)

Core Leadership Competencies

Technical Leadership
People Leadership & Coaching
Professional Development & Mentoring
Strategic Thinking
Operational Excellence
Continuous Improvement
Project & Vendor Management
Executive Communication
Cross-functional Collaboration
Customer Experience Focus
Data-driven Decision Making

Education & Experience

Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
8+ years of enterprise endpoint management experience.
3+ years leading technical teams.
Experience supporting enterprise environments of 2,000+ endpoints preferred.
Experience leading enterprise technology implementations and operational improvements.

Preferred Certifications

Microsoft Certified: Endpoint Administrator Associate (MD-102)
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft 365 Certified: Administrator Expert
ITIL Foundation
CompTIA Security+
Tanium Certified Administrator (preferred)

Key Performance Indicators

Endpoint compliance and security posture
Endpoint availability and reliability
SLA and operational metric attainment
Customer Satisfaction (CSAT)
Reduction in recurring endpoint incidents
Automation and process improvement delivery
Successful endpoint refresh and deployment initiatives
Documentation quality and knowledge maturity
Employee engagement, retention, certification completion, and professional development

Physical Requirements

Ability to travel to firm offices and industry events as required.
Ability to lift up to 50 pounds when supporting endpoint deployment activities.
Availability to support critical incidents outside normal business hours when necessary.

The compensation for this position ranges from $90,000-$115,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual’s skills, experience and qualifications. For additional information on our benefits, visit our website

at https://www.withum.com/careers/.

#LI-SK1

WithumSmith+Brown, PC is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, (including pregnancy), genetic information, marital status, domestic partnership status, familial status, affectional or sexual orientation, gender identity, citizenship status, national origin, disability or handicap, veteran status, weight, height, or any other classification protected by federal, state, or local law.

Quick Apply

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it infrastructure manager jobs in buffalo, ny

IT Services Supervisor – Endpoint Management

US Tech - AI Engineering Manager

EMR & Technology Systems Manager

Azure Administrator, Manager

Master Data Management Administrator

OCI Solution Architect - Manager

Managed Services - Integration / Middleware Analyst (UKG or Infor) - Manager

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I want to receive the latest job alert for it infrastructure manager in buffalo, ny

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Withum is a place where talent thrives - where who you are matters. It’s a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results.

Explore different industries. Learn new skills. Connect with our diverse teams of professionals to gain insight into the career you envision. Your Career Starts with You.

Experience the Transformative Power of Withum Plus You - that’s the Power in the Plus!

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