Merchant Customer Service Specialist I
M&T Bank —Williamsville, NY
- $20.55 - $34.25 an hour
- Full-time
- Hybrid work
- Computer skills
- 1 year
- Associate's degree
7d
Senior Sales Associate
Bob's Discount Furniture LLC —Orchard Park, NY
- $16 an hour
- Full-time
- 18 years or older
- Mid-level
- Conflict management
- Profit sharing
- Health insurance
Quick Apply
Consumer Consultant
KeyBank National Association —Buffalo, NY
- $80,000 - $150,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Office
Property Claims Adjuster
Merchants Mutual Insurance —Buffalo, NY
- $30 - $35 an hour
- Hybrid work
- Customer service
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
1d
Lead Marketing & Enablement Consultant- Merchant Services
KeyBank National Association —Buffalo, NY
- $80,000 - $150,000 a year
- Full-time
- Hybrid work
- Marketing
- 5 years
- Office
Territory Account Executive, Rochester
Block, Inc. —Buffalo, NY
- $35.60 - $59.85 an hour
- Fair chance
- 1 year
- Reliable transportation
- Life insurance
- Retirement plan
Collections Support Specialist
Merchants Mutual Insurance —Buffalo, NY
- $20 - $26 an hour
- Hybrid work
- Office
- Administrative experience
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
Quick Apply
7d
Market Manager - New York
Heaven Hill Brands —Buffalo, NY
- $100,000 - $110,000 a year
- Microsoft Excel
- Up to 50% travel
- Marketing
- Health savings account
- Paid holidays
Quick Apply
DashMart Team Member - North Buffalo
DoorDash —Buffalo, NY
- $18 an hour
- Part-time
- 18 years or older
- Customer service
- High school diploma or GED
- Commuter assistance
- Paid parental leave
Sales Rep - Large Grocery / Mass Merchant / Large Format
PepsiCo Beverages North America —Cheektowaga, NY
- $72,000 a year
- Full-time
- Background check
- 18 years or older
- Merchandising
- Mileage reimbursement
- Health insurance
Plant Utilities Assistant, Chilled Water Plant
University at Buffalo —Buffalo, NY
- $42,641 a year
- Overtime
- Background check
- Customer service
- Driver's License
- Health insurance
- Retirement plan
Litigation Claim Adjuster
Merchants Mutual Insurance —Buffalo, NY
- $85,000 - $95,000 a year
- Hybrid work
- Customer service
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Product Manager
Merchants Mutual Insurance —Buffalo, NY
- $133,000 - $155,000 a year
- Hybrid work
- 5 years
- Office
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Plant Utilities Engineer 1, Chilled Water Plant
University at Buffalo —Buffalo, NY
- $56,506 a year
- Overtime
- Background check
- Mid-level
- Ability to lift 50 pounds
Reserving Actuarial Analyst
Merchants Mutual Insurance —Buffalo, NY
- $75,000 - $95,000 a year
- Hybrid work
- Mid-level
- Office
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Director - Merchant & Embedded Banking
M&T Bank —Buffalo, NY
- $154,700 - $257,900 a year
- Full-time
- 6 years
- Office
- Bachelor's degree
Flex Operations Associate, Dashmart
DoorDash —Buffalo, NY
- $18 an hour
- Full-time
- Inventory management
- High school diploma or GED
- Ability to lift 50 pounds
- Commuter assistance
- Paid parental leave
C260067 - Plant Utilities Assistant - Chilled Water Plant
State of New York - University at Buffalo —Buffalo, NY
- $42,641 a year
- Full-time
- Background check
- Driver's License
- University
- Health insurance
- Retirement plan
Adjuster - Specialty Casualty Claims
Merchants Mutual Insurance —Buffalo, NY
- $85,000 - $115,000 a year
- Hybrid work
- 5 years
- Office
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Part Time Sales Associate - Macy's Shop, Walden Buffalo
Hugo Boss —Buffalo, NY
- $18 an hour
- Part-time
- Bachelor of Science
- Merchandising
- Mid-level
- Dental insurance
- 401(k)

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Merchant Customer Service Specialist I

M&T Bank -
Williamsville, NY

Apply Now

Job Details

Full-time
$20.55 - $34.25 an hour
7 days ago

Qualifications

Computer skills

Full Job Description

Overview:

Act as the primary customer service contact In Merchant Customer Service phone queue for in-bound customer / client calls solving problems and answering inquiries for all merchant services' products, utilizing excellent oral and written communication skills.

Primary Responsibilities:

Receive incoming customer client calls using excellent customer service and telephone skills.
Answer inquiries and resolve customer issues for all merchant services’ products.
Uses 14 to 15 related software's, mainframe applications for servicing clients
Understand Processing on 6 different Merchant processing platforms.
Answer Specialized Chargeback questions
Work directly with external business and corporate customers, sales representatives and Merchant Services operational staff to resolve product issues, customer problems and more complex inquiries.
Identify and monitor clients daily for Fraud or High risk processing
Make recommendations on account adjustments, fees and waivers to client accounts.
Technical trouble shooting of equipment and assessment , preparation and ordering of replacement equipment for the client

Education and Experience Required:

Associate’s degree and a minimum of 1 year customer service/computer or related experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 year customer service/computer or related work experience.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Williamsville, New York, United States of America

Apply Now

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I want to receive the latest job alert for merchant in buffalo, ny

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