Top 10 Quality analyst Jobs in Buffalo, Ny

Customer Experience Quality Analyst
ConEquip Parts & Equipment, LLC —Depew, NY
- $22 - $29 an hour
- Email
- Mid-level
- Analysis skills
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
12d
Quality Assurance Analyst I
M&T Bank —Getzville, NY
- $20.55 - $34.25 an hour
- Full-time
- Hybrid work
- Word processing
- Office
- Analysis skills
12d
ATM/TCR Operations & Quality Analyst
M&T Bank —Buffalo, NY
- $26.00 - $43.34 an hour
- Full-time
- Hybrid work
- Mid-level
- SQL
- Analysis skills
- Paid holidays
- Health insurance
Deposit Operations Quality Analyst
Five Star Bank —Buffalo, NY
- $18 - $21 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health savings account
- Paid holidays
Quality Assurance Analyst (Loss Mitigation Underwriting) - Hybrid
M&T Bank —Getzville, NY
- $20.55 - $34.25 an hour
- Full-time
- Hybrid work
- Word processing
- Mid-level
- Office
5d
Credit Analyst (Small Business Credit Underwriting Quality Assurance Team)
KeyBank National Association —Amherst, NY
- $52,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Mid-level
3d
QC Micro Analyst II
Pine Pharmaceuticals —Tonawanda, NY
- $24 an hour
- Full-time
- Word processing
- Computer literacy
- Mid-level
Quick Apply
3d

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Customer Experience Quality Analyst

ConEquip Parts & Equipment, LLC -
Depew, NY

Quick Apply

Job Details

Full-time
$22 - $29 an hour
12 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Power BI
Teamwork
Interpersonal skills
Quality reports
Quality assurance
Attention to detail
Call monitoring
Business Administration
Time management

Full Job Description

ConEquip Parts is growing, and we're looking for a detail-oriented, analytical Quality Assurance Specialist to help drive consistency, accountability, and operational excellence across our organization.

This role is ideal for someone with experience in contact center quality assurance, sales quality monitoring, customer experience auditing, or performance coaching. You'll evaluate customer calls, sales interactions, and workflow compliance to ensure our teams are delivering exceptional customer experiences while following established processes and standards.

Success in this role requires strong analytical thinking, confidence presenting findings to leadership, and the ability to influence positive change through data-driven insights.

Who You Are

You're naturally curious, highly organized, and committed to continuous improvement. You enjoy digging into data, identifying trends, and helping others succeed through constructive feedback and accountability.

We're looking for individuals who are:

Analytical – You enjoy identifying patterns, trends, and root causes behind performance issues.
Detail-Oriented – You notice the small things and maintain high standards of accuracy and consistency.
Organized – You can manage multiple priorities, deadlines, evaluations, and reporting requirements effectively.
Collaborative – You build strong partnerships across departments and work effectively with leaders at all levels.
Objective – You evaluate performance fairly, consistently, and based on established standards.
Communicative – You can clearly explain findings, present data, and translate insights into action.
Technology-Savvy – You're comfortable working across multiple systems and leveraging reporting tools to drive decisions.

Core Responsibilities

Monitor and evaluate inbound and outbound customer interactions to ensure adherence to quality standards, company policies, and workflow procedures.
Conduct quality reviews and audits to identify performance trends, compliance concerns, and opportunities for improvement.
Analyze evaluation data and provide actionable insights to leadership teams.
Develop, maintain, and analyze Quality Assurance dashboards and reporting using Power BI.
Track call quality, workflow compliance, error trends, and performance metrics by individual, team, and manager.
Distribute weekly QA performance reports to Sales, Customer Experience, and Operations leaders.
Conduct bi-weekly Quality Assurance review meetings with Sales Managers to discuss findings, trends, and improvement opportunities.
Partner with managers to create, document, and track corrective action plans based on QA results.
Monitor the effectiveness of improvement initiatives and follow up on outstanding issues.
Escalate systemic, recurring, or high-risk compliance concerns supported by data and documented findings.
Assist in developing and refining quality assurance processes, standards, and documentation.
Maintain accurate records of evaluations, reports, and corrective action activities.
Stay current on industry best practices and continuously seek opportunities to improve quality programs.

Qualifications

Experience in Quality Assurance, auditing, compliance, operations, customer service, sales support, or a related field.
Strong analytical and problem-solving skills with the ability to identify trends and improvement opportunities.
Experience creating, interpreting, or working with Power BI dashboards and reports (preferred).
Excellent verbal and written communication skills.
Ability to confidently present findings and recommendations to management-level stakeholders.
Strong organizational and time-management skills with the ability to manage competing priorities.
Ability to influence outcomes and drive accountability without direct authority.
High level of accuracy, professionalism, and attention to detail.
Comfortable navigating multiple software systems and applications simultaneously.
Proficiency with Microsoft Office and the ability to quickly learn new technologies.

Education & Experience

Minimum one year of experience in Quality Assurance, auditing, compliance, operations, or a related field.
Degree in Business Administration, Operations Management, or a related field preferred.
Equivalent combinations of education, training, and experience will be considered.

Why ConEquip?

Founded in 2008, ConEquip Parts has become a leader in the heavy construction parts industry by blending grit with high standards. Our mission—“A World of Parts with a Personal Touch”—extends to our team culture, where results are rewarded, growth is encouraged, and autonomy is respected.

We were named a Best Place to Work in WNY because we’re serious about employee development, mutual accountability, and shared success.

Apply today if you’re ready to turn your drive into income and your ambition into career growth.
Upload your resume on Indeed or send it to [email protected]

Pay: $22.00 - $29.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

quality analyst jobs in buffalo, ny

Customer Experience Quality Analyst

Quality Assurance Analyst I

ATM/TCR Operations & Quality Analyst

Deposit Operations Quality Analyst

Quality Assurance Analyst (Loss Mitigation Underwriting) - Hybrid

Credit Analyst (Small Business Credit Underwriting Quality Assurance Team)

QC Micro Analyst II

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