Top 1 Residential advisor Jobs in Buffalo, Ny

Service Support Advisor, Residential Energy Service
Tesla —Buffalo, NY
- $18.18 - $27.27 an hour
- Full-time
- Mid-level
- Residential
- Continuous improvement
- Commuter assistance
- Health savings account
13d

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Service Support Advisor, Residential Energy Service

Tesla -
Buffalo, NY

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Job Details

Full-time
$18.18 - $27.27 an hour
13 days ago

Benefits

Commuter assistance
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Flextime
Adoption assistance
Employee assistance program
401(k) matching
Employee discount
Benefits from day one
Pet insurance

Qualifications

Live chat
Performance dashboards
Email customer support
Phone communication
Spreadsheets
Service scheduling
Staff scheduling
Team scheduling
Mid-level
Managing clients in a customer support role
Phone customer support
Continuous improvement
Customer engagement
Organizational skills
Managing projects
Productivity software
Cross-functional collaboration
Associate's degree
Customer interaction during outreach
Project stakeholder communication

Full Job Description

What to Expect

Tesla is seeking an experienced and dynamic Service Support Advisor to join our innovative team. As a key member of our Residential Field Service Team, you will play a crucial role in managing and coordinating service activities to ensure timely resolutions and high client satisfaction.

What You'll Do

Manage Daily Schedules: Oversee and coordinate the daily schedules for Field Service Technicians (FST) and crews, ensuring efficient use of time and resources. Review self-scheduled work for quality and fill scheduling gaps to maintain a well-organized and densely packed schedule
Liaise with Field Teams: Act as a key point of contact for field teams to ensure timely system uptime and resolution of service issues
Customer Interaction: Engage with customers to schedule, reschedule, and confirm appointments through various communication channels, including chat and phone
Monitor Communications: Review and manage incoming emails and messages from teams, stakeholders, and customers to address scheduling needs for both proactive and customer-initiated requests
Update and Communicate: Provide proactive and timely communication regarding scheduling timelines, updates, and changes to both customers and field teams
Utilize Tools and Dashboards: Use provided programs and dashboards to monitor and address key performance indicators (KPIs), such as outstanding and past due work, and prioritize service for residential clients

What You'll Bring

Associates degree preferred, or equivalent experience. Strong problem-solving skills with a proactive and self-motivated approach
Flexible and able to adjust to changing circumstances. Capable of working through problems and solutions with minimal guidance; resourceful in tackling challenges
Ability to work well independently and with others in a collaborative team environment. Excellent computer skills, particularly Microsoft Excel, PowerPoint, and Word
Strong organizational skills and the ability to prioritize and manage multiple projects simultaneously with complex and demanding deadlines. Exceptional communications, strategic thinking, and interpersonal skills
Excellent Customer Service Skills. Excellent organizational skills with a focus on efficiency and effectiveness
Proponent for continuous improvements (Process, product, technology)
Strong attention to detail. Regular, reliable, and predictable attendance is required

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation

Customer Service Representative II - $18.18 - $27.27/hour

+ cash and stock awards + benefits for all levels

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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Service Support Advisor, Residential Energy Service

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