Operations Manager
Buffalo Plastic Surgery | Buffalo, NY
Position Summary
Buffalo Plastic Surgery is seeking a highly organized, proactive, and solutions-driven Operations Manager to oversee the day-to-day operations of our growing plastic surgery practice and medical spa. This individual will ensure every aspect of the practice runs efficiently while maintaining an exceptional patient experience.
The ideal candidate is a natural leader who thrives in a fast-paced environment, enjoys improving systems, holds team members accountable, and is passionate about delivering five-star customer service.
Primary ResponsibilitiesPractice Operations
- Oversee the daily operations of both the plastic surgery practice and medical spa.
- Ensure efficient patient flow from consultation through post-operative care.
- Develop, implement, and improve office policies, workflows, and standard operating procedures (SOPs).
- Monitor practice performance and identify opportunities for increased efficiency.
- Maintain compliance with HIPAA, OSHA, and state regulations.
Team Leadership
- Lead, coach, and mentor front office, clinical, and administrative staff.
- Conduct regular team meetings and performance reviews.
- Assist with hiring, onboarding, training, and staff development.
- Foster a positive, accountable, and patient-focused culture.
- Manage scheduling to ensure appropriate staffing levels.
Patient Experience
- Ensure every patient receives exceptional customer service.
- Resolve patient concerns professionally and promptly.
- Monitor online reviews and patient satisfaction metrics.
- Continuously improve the patient journey from first inquiry through long-term follow-up.
Surgical Operations
- Coordinate surgical schedules with the surgeon and surgery coordinator.
- Ensure all pre-operative requirements are completed on time.
- Maintain communication between patients, surgical facilities, and referring providers.
- Help optimize operating room utilization and scheduling efficiency.
Medical Spa Operations
- Oversee daily medspa scheduling and provider utilization.
- Assist with launching new services and promotions.
- Monitor inventory of injectables, skincare products, and supplies.
- Ensure treatment protocols and documentation standards are followed.
Financial & Business Performance
- Monitor key performance indicators (KPIs), including:
- Consultation conversion rates
- Surgery bookings
- MedSpa revenue
- Provider productivity
- Patient retention
- Retail sales
- Assist with budgeting and financial planning.
- Identify opportunities to increase revenue while maintaining outstanding patient care.
Marketing Collaboration
- Work alongside the marketing team to execute promotions and events.
- Ensure the office reflects the Buffalo Plastic Surgery brand at all times.
- Support community outreach, educational events, and practice growth initiatives.
Quality Improvement
- Analyze workflows and implement improvements.
- Develop and maintain operational manuals and SOPs.
- Track office performance metrics and prepare monthly reports.
- Encourage continuous improvement throughout the organization.
QualificationsRequired
- Bachelor's degree preferred (Healthcare Administration, Business, or related field).
- 3–5+ years of management experience.
- Strong leadership and organizational skills.
- Excellent written and verbal communication.
- Ability to multitask in a fast-paced environment.
- Strong problem-solving and decision-making abilities.
- Proficiency with Microsoft Office and practice management software.
Preferred
- Experience in plastic surgery, cosmetic medicine, dermatology, aesthetics, or another elective healthcare specialty.
- Knowledge of surgical scheduling and medical spa operations.
- Experience managing teams of 10–30 employees.
- Familiarity with CRM and patient communication systems.
Ideal Candidate
We are looking for someone who is:
- A strong leader who inspires accountability
- Highly organized and detail-oriented
- Professional, polished, and patient-focused
- Positive and solutions-oriented
- Comfortable making decisions independently
- Able to anticipate problems before they arise
- Passionate about creating exceptional patient experiences
- Committed to continuous improvement and operational excellence
Success in This Role
Within the first year, the Operations Manager will:
- Improve office efficiency and workflow.
- Increase patient satisfaction and online reputation.
- Develop and maintain comprehensive SOPs for all departments.
- Strengthen team communication and accountability.
- Help grow both surgical and MedSpa revenue.
- Create a culture focused on excellence, professionalism, and exceptional patient care.
Benefits
- Competitive salary (commensurate with experience)
- Performance-based bonus opportunities
- Paid time off
- Health insurance (if offered)
- Employee discounts on aesthetic treatments and skincare
- Professional development opportunities
- Supportive, collaborative work environment
- Opportunity to help grow one of Western New York's premier cosmetic surgery and medical spa practices
About Buffalo Plastic Surgery
Buffalo Plastic Surgery is dedicated to delivering exceptional cosmetic surgery and aesthetic treatments in a warm, patient-centered environment. We combine advanced surgical expertise, innovative technology, and outstanding customer service to help patients look and feel their best. Every member of our team plays a vital role in creating a seamless, luxury experience from the first phone call through long-term follow-up.
Pay: $59,342.48 - $71,466.22 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person
