Top 3 Technical support supervisor Jobs in Buffalo, Ny

Supervisor, Technical Customer Support
Tesla —Buffalo, NY
- $72,000 - $199,800 a year
- Full-time
- Mid-level
- Organizational skills
- SharePoint
- Commuter assistance
- Health savings account
NOC Manager, Tier 1 Network Operations Center, Global Charging
Tesla —Buffalo, NY
- $126,000 - $253,800 a year
- Full-time
- Scripting
- Recruiting
- Senior level
- Commuter assistance
- Health savings account
Major Incident Manager III
Jack Henry & Associates —United States
- $65,900 - $85,000 a year
- Full-time
- Remote
- Bachelor of Science
- Analysis skills
- Bachelor's degree
3d

Related jobs to explore

Based on your search for technical support supervisor

Operations Manager
McKinley Mall —Buffalo, NY
Manage third-party vendors, contractors, and service providers, including janitorial, landscaping, security, HVAC, electrical, plumbing, and waste management…
$70,000 - $90,000 a year
Quick Apply
Maintenance Manager
TreeHouse Foods —Tonawanda, NY
Strong knowledge of electronics, controls, mechanical and electrical components found in food manufacturing machinery as well as proper safety standards for…
$97,500 - $146,300 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
$60,377 - $80,000 a year
Operations Training Manager (Remote)
SOLV Energy, LLC —Columbus, OH
This role ensures that training—whether in-person or virtual—meets defined objectives by leveraging a deep technical understanding of the various systems and…
$106,669 - $128,003 a year
Quick Apply
4d

Show more jobs in cities nearby

I want to receive the latest job alert for technical support supervisor in buffalo, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support supervisor jobs near buffalo, ny

Network Operations Technician jobs in Buffalo, NY

It Technical Support jobs in Pittsburgh, PA

It Technical Support jobs in Raleigh, NC

Technical Support Supervisor jobs in Orlando, FL

Technical Support Supervisor jobs in Chicago, IL

Technical Support Supervisor jobs in Remote

Technical Support Supervisor jobs in Phoenix, AZ

Incident Manager jobs in Mckinney, TX

Incident Manager jobs in Missouri

Assistant Property Manager jobs in North Carolina

Incident Manager jobs in Cary, NC

Compliance Manager jobs in Houston, TX

Incident Manager jobs in Florida

Asset Protection Manager jobs in Phoenix, AZ

Airport Operations jobs in Phoenix, AZ

Network Operations Technician jobs in Torrance, CA

Network Security Engineer jobs in Atlanta, GA

Operations Supervisor jobs in Atlanta, GA

Network Operations Technician jobs in Chattanooga, TN

Network Operations Technician jobs in Irvine, CA

Supervisor, Technical Customer Support

Tesla -
Buffalo, NY

Apply Now

Job Details

Full-time
$72,000 - $199,800 a year

Benefits

Commuter assistance
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Flextime
Adoption assistance
Employee assistance program
401(k) matching
Employee discount
Benefits from day one
Pet insurance

Qualifications

Customer communication

Full Job Description

What to Expect

Tesla Technical Customer Support Supervisors are proactive, hands-on leaders who guide a team of 16–22 Technical Customer Support Specialists toward delivering exceptional customer experiences. In this role, you will build and maintain strong relationships across internal departments including Energy Operations, Finance, Legal, Interconnections, Pre PTO, Property and Title and work cross-functionally with those teams to resolve issues, drive continuous improvement, and eliminate root-cause defects.

You will coach, develop, and audit Technical Customer Support Specialists to ensure quality, consistency, and alignment with Tesla’s Measures of Excellence. As a front-line leader, you’ll not only support escalations and complex cases but also serve as a subject matter expert on Tesla’s energy products and policies.

What You'll Do

Meet and exceed monthly and quarterly performance targets and KPIs, including case follow-ups and customer satisfaction
Coach, train, and develop Technical Customer Support Specialists to improve performance and drive ownership of case resolution
Conduct call and chat audits to maintain quality standards and ensure adherence to procedures
Manage escalations and support Technical Customer Support Specialists in handling complex or sensitive customer concerns
Perform regular performance reviews and implement productivity strategies, and ensure delivery of Tesla’s customer experience pillars: Communication, Advocacy, and Education
Collaborate cross-functionally to address customer concerns and escalate feedback to leadership
Support new hire training, facilitate team meetings, and lead special projects as needed

What You'll Bring

Proven leadership and communication skills in a customer support environment
Experience with collaboration tools such as SharePoint and Microsoft Office
Strong organizational skills, attention to detail, and sound judgment aligned with Tesla standards
Demonstrated success in coaching, training, and developing high-performing teams
Critical thinking, reporting, presentation, and delegation capabilities
Familiarity with Tesla Energy product terminology and contract structures

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation

Supervisor Technical Support - $72,000 - $108,000/annual salary
Associate Mgr Technical Support - $86,400 - $129,600/annual salary
Mgr Technical Support - $100,800 - $151,200/annual salary
Sr Mgr Technical Support - $133,200 - $199,800/annual salary

+ cash and stock awards + benefits for all levels

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

technical support supervisor jobs in buffalo, ny

Supervisor, Technical Customer Support

NOC Manager, Tier 1 Network Operations Center, Global Charging

Major Incident Manager III

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for technical support supervisor in buffalo, ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected