Top 165 Customer service manager Jobs in Buffalo Grove, Il

Service BDC manager
Elmhurst Ford —Bensenville, IL
- $60,000 - $85,000 a year
- Full-time
- Dealership
- Business development
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
1d
Sr. Director of Support
Confidential —Chicago, IL
- $150,000 a year
- Full-time
- Hybrid work
- SharePoint
- Computer skills
- Senior level
- Health savings account
- Health insurance
Quick Apply
5d
Senior Client Success Manager
Confidential —Lombard, IL
- $115,000 - $130,000 a year
- Full-time
- Background check
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
11d
Division Service Manager - Chicago, IL
Meyer Laboratory LLC —Wood Dale, IL
- Recruiting
- Manufacturing
- Senior level
- Mileage reimbursement
- 401(k) matching
Quick Apply
Operations Manager
Salt Staffing Inc. —Chicago, IL
- $120,000 - $145,000 a year
- Full-time
- Hybrid work
- 7 years
- Up to 50% travel
- Analysis skills
- Dental insurance
- 401(k)
Quick Apply
15h
Customer Service Supervisor
AbbVie —North Chicago, IL
- $84,500 - $162,000 a year
- Full-time
- Hybrid work
- 5 years
- English
- Mid-level
- Paid holidays
- Health insurance
21h
Manager, Customer Care
Leica Biosystems —Deer Park, IL
- $115,000 - $130,000 a year
- Full-time
- Presentation skills
- Travel
- Mentoring
- Health insurance
- Dental insurance
Supervisor, Operations (Customer Care)
Central States Funds —Chicago, IL
- $74,000 - $85,000 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- Quality control
- Health insurance
- Dental insurance
4d
Supervisor, Customer Service
Methode Electronics, Inc. —Rolling Meadows, IL
- $70,600 - $95,000 a year
- Overtime
- 5 years
- Writing skills
- English
- Wellness program
- Disability insurance
Senior Manager, Customer Experience
Follett Content Solutions LLC —McHenry, IL
- $115,000 - $130,000 a year
- Email
- Office
- 8 years
- Analysis skills
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10h
Group Lead, Customer Service Distribution
AbbVie —Waukegan, IL
- $75,000 - $142,500 a year
- Full-time
- Hybrid work
- 3 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
Manager, NetSource Customer Service & Development
Network Distribution —Schaumburg, IL
- $95,000 - $115,000 a year
- Hybrid work
- Management
- 5 years
- Business development
- Profit sharing
- Wellness program
Quick Apply
1d
Client Support Manager
Onbe —Buffalo Grove, IL
- $79,200 - $89,250 a year
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Customer Service Supervisor
RelaDyne —Des Plaines, IL
- $60,000 - $80,000 a year
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- AD&D insurance
Customer Care Manager
M/I Homes —Arlington Heights, IL
- $23.85 - $47.25 an hour
- Full-time
- Clean driving record
- Management
- Construction site
- Profit sharing
- Paid parental leave
Quick Apply
Customer Service Manager
Xylem —Morton Grove, IL
- $115,000 - $130,000 a year
- Full-time
- Marketing
- Residential
- Analysis skills
- Paid parental leave
- Health insurance
Customer Experience Manager
Dexter Magnetic Technologies —Elk Grove Village, IL
- $120,000 - $140,000 a year
- Full-time
- Background check
- Bachelor's degree
- Travel
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Manager
Research Products International —Mount Prospect, IL
- $66,560 - $72,800 a year
- Full-time
- Inventory management
- Customer service
- Mid-level
- Health insurance
- 401(k)
Quick Apply
1d
Customer Experience Professional Lead - MH
Ravago Americas —Northbrook, IL
- $31.25 - $36.00 an hour
- English
- Mid-level
- Office
Quick Apply
14d
Customer Care Area Manager
Lennar —Schaumburg, IL
- $65,007.38 - $120,395.00 a year
- Full-time
- Carpentry
- Clean driving record
- Construction site
- Paid parental leave
- Health insurance

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Service BDC manager

Elmhurst Ford
Bensenville, IL

Quick Apply

Job Details

Full-time
$60,000 - $85,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Performance reviews
Business development management
Customer records maintenance
Customer relationship building
Customer retention strategy
Managing teams in a customer support role
Phone communication
Team leadership
Conversion rates analysis
Coaching
Service scheduling
Process improvement
Auto service management
Improving operational efficiency
ROI
Team development
Business development
Policy & process development
Sales conversion rate (success metric)
Records management
Increasing revenue
Initial Contact (sales skills)
Call monitoring
Recruiting
Prospecting
Management reporting
CRM system proficiency
Capacity planning
Business operations
Sales leadership

Full Job Description

Service BDC Manager
Elmhurst Ford – Service Department
Bensenville, Illinois

Position Overview
Elmhurst Ford is seeking an experienced, motivated, and results-driven Service Business Development Center (BDC) Manager to lead and develop our Service BDC operation.

The Service BDC Manager is responsible for driving service appointment volume, improving customer retention, maximizing declined-service and maintenance opportunities, and ensuring our customers receive a professional and consistent experience from initial contact through their service visit.

This is a hands-on leadership position. The ideal candidate understands dealership fixed operations, is highly comfortable with outbound customer contact, can manage a team through measurable KPIs, and understands that a successful BDC should produce a clear and measurable return on investment for the dealership.

Primary Responsibilities
BDC Leadership & Development

Recruit, train, coach, and manage Service BDC representatives.
Establish daily, weekly, and monthly performance expectations.
Conduct regular call reviews and provide individual coaching.
Create a positive, competitive, and accountable team environment.
Develop effective phone, text, and email processes and scripts.
Ensure representatives are consistently following up with customers and documenting activity.
Hold the department accountable for both activity and results—not simply call volume.

Appointment Generation & Customer Retention

Drive inbound and outbound service appointment scheduling.
Manage follow-up campaigns for:
Declined services
Overdue maintenance
Lost and inactive customers
First-service customers
Recall opportunities
Previously canceled or missed appointments
Customers who have not returned within expected service intervals
Outside customer and fleet prospect lists
Develop strategies to reactivate customers who have not serviced with Elmhurst Ford recently.
Increase appointment volume while maintaining appointment quality and show rates.
Support customer retention initiatives designed to increase long-term service loyalty.

BDC Performance & ROI
The Service BDC Manager will be expected to manage the department based on measurable results. Key performance indicators may include:

Appointments scheduled
Appointments shown
Appointment show rate
Repair orders generated
Customer-pay repair orders
Declined-service recovery
Customer retention/reactivation
Outbound contact and conversion rates
Revenue and gross profit generated from BDC activity
Cost per appointment
Cost per repair order
Overall BDC return on investment

The Manager will be responsible for regularly reporting BDC performance to Fixed Operations leadership and identifying opportunities to improve productivity, conversion, and profitability.

Xtime & CRM Management

Utilize Xtime and other dealership systems to manage service opportunities and customer communication.
Maintain accurate customer records, appointment information, and follow-up activity.
Create and manage outbound campaigns based on dealership objectives.
Monitor appointment capacity and work closely with Service Management to maximize shop utilization.
Ensure campaigns are targeted appropriately based on available technician capacity and dealership needs.
Track campaign performance from initial contact through completed repair order whenever possible.

Partnership With Service Operations
The Service BDC Manager will work closely with the Fixed Operations Director, Service Managers, Service Advisors, Parts Department, and other dealership leadership.

Responsibilities include:

Understanding daily and future shop capacity.
Helping fill open appointment capacity strategically.
Communicating appointment trends and potential capacity issues.
Supporting Service Advisors with customer follow-up when appropriate.
Identifying recurring customer concerns or breakdowns in dealership processes.
Coordinating campaigns around seasonal maintenance, recalls, declined work, and dealership promotions.
Ensuring the BDC supports the Service Department rather than simply generating appointment volume without consideration for operational capacity.

Customer Experience Expectations
Every interaction with an Elmhurst Ford customer should be professional, helpful, and focused on building a long-term relationship.

The Service BDC Manager will ensure that representatives:

Communicate clearly and professionally.
Accurately set customer expectations.
Avoid misleading customers simply to secure an appointment.
Properly document customer concerns.
Follow through on commitments.
Handle difficult customer situations professionally.
Escalate concerns appropriately when management assistance is required.

Qualifications
Preferred qualifications include:

Previous automotive dealership BDC management experience.
Service BDC or dealership fixed operations experience strongly preferred.
Experience with Xtime or comparable dealership scheduling/CRM platforms.
Strong understanding of dealership service operations.
Proven ability to manage and develop employees.
Strong telephone, written, and interpersonal communication skills.
Ability to analyze reports and use data to improve performance.
Strong organizational and follow-up skills.
Comfortable establishing and enforcing performance standards.
Ability to work effectively with Service Advisors, technicians, Parts, management, and other dealership departments.
Strong customer-service and problem-solving abilities.

What Success Looks Like
A successful Service BDC Manager at Elmhurst Ford will build a department that does more than answer phones and schedule appointments.

The BDC should become a measurable revenue-generation and customer-retention operation that:

Keeps Elmhurst Ford customers returning for service.
Recaptures previously declined work.
Reactivates lost customers.
Creates additional service opportunities.
Improves shop utilization.
Supports Service Advisor productivity.
Produces measurable incremental gross profit.
Provides leadership with clear reporting demonstrating the BDC's return on investment.

Leadership Expectations
We are looking for a manager who takes ownership of the department and its results. The right candidate will be proactive, organized, competitive, professional, and comfortable being held accountable to measurable performance standards.

The Service BDC Manager should continually look for opportunities to improve processes, develop employees, increase customer retention, and generate additional service business for Elmhurst Ford.

Position: Service BDC Manager
Department: Fixed Operations / Service
Reports To: Fixed Operations Director
Location: Elmhurst Ford – Bensenville, Illinois
Employment Type: Full-Time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in buffalo grove, il

Service BDC manager

Sr. Director of Support

Senior Client Success Manager

Division Service Manager - Chicago, IL

Operations Manager

Customer Service Supervisor

Manager, Customer Care

Supervisor, Operations (Customer Care)

Supervisor, Customer Service

Senior Manager, Customer Experience

Group Lead, Customer Service Distribution

Manager, NetSource Customer Service & Development

Client Support Manager

Customer Service Supervisor

Customer Care Manager

Customer Service Manager

Customer Experience Manager

Customer Service Manager

Customer Experience Professional Lead - MH

Customer Care Area Manager

I want to receive the latest job alert for customer service manager in buffalo grove, il

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