Top 52 Desktop technician Jobs in Buffalo Grove, Il

Senior Desktop Support Technician
Vistex BKV —Hoffman Estates, IL
- $75,000 - $90,000 a year
- On call
- Hybrid work
- Microsoft Outlook
- 5 years
- Office
- Health insurance
- 401(k)
Quick Apply
IT Field Support Technician
LifeStance Health —Park Ridge, IL
- $25 - $28 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Quick Apply
10d
IT Support Technician
Levy Sector —Evanston, IL
- $27 - $30 an hour
- Part-time
- Background check
- Mid-level
- Ability to stand for extended periods
- Wellness program
- Paid time off
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IT Support Specialist
Aldridge Electric —Libertyville, IL
- $65,000 - $85,000 a year
- Construction site
- Research
- Mid-level
- Disability insurance
- Health insurance
Desktop Support Technician - O'Hare Airport
ESP Global Services Limited —Chicago, IL
- $50,000 - $52,000 a year
- 8 hour shift
- Research
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
3d
IT HELP DESK TECHNICIAN
F.E. Moran Group of Companies —Chicago, IL
- Full-time
- Azure
- Office
- Windows
- Disability insurance
- Health insurance
Information Technology Support Technician
StratusComm, Inc. —Cary, IL
- $55,000 - $65,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
8d
IT Support Desk Technician
BALL HORTICULTURAL COMPANY —West Chicago, IL
- $48,000 - $57,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Profit sharing
- Paid holidays
Quick Apply
RETAIL COMPUTER TECHNICIAN
Micro Center —Chicago, IL
- $16.20 - $35.00 an hour
- Weekends as needed
- High school diploma or GED
- Assembly
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Sr. IT Help Desk Analyst
Knowles —Itasca, IL
- $80,000 - $90,000 a year
- Computer science
- 6 years
- Microsoft Outlook
Quick Apply
IT Technician (Level 1-2)
Kaleidoscope —Chicago, IL
- $60,000 - $70,000 a year
- Hybrid work
- Mid-level
- 3 years
- Continuous improvement
- Retirement plan
Service Desk Technician
McCalla Raymer Leibert Pierce LLP —Chicago, IL
- $24 - $34 an hour
- On call
- Hybrid work
- Research
- Mid-level
- Windows
Quick Apply
3D Printer Support and Repair Technician
Dynamism —Chicago, IL
- $49,000 - $55,000 a year
- Full-time
- Mid-level
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
9d
Diesel Technician
LAUNCH TransTechs —McCook, IL
- $28 - $35 an hour
- Weekends as needed
- Mechanic experience
- Pass drug screening
- English
- Health insurance
Quick Apply
12d
Fleet Maintenance Technician (NO CDL)
PepsiCo Beverages North America —Elk Grove Village, IL
- $45.20 an hour
- Day shift
- CDL B
- 18 years or older
- CDL A
- Paid training
- Paid parental leave
Deskside Tech
NPO USA —Oak Brook, IL
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Engineer (Full-Time) Lake Forest – Illinois
Axiom Technologies —Lake Forest, IL
- Full-time
- Mid-level
- Windows
- 3 years
End User Support Technician
Marmon Foodservice Technologies, Inc. —Carol Stream, IL
- $44,000 - $66,000 a year
- Weekends as needed
- Azure
- Research
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Asset Refurbishment Technician
POSRG —Wauconda, IL
- $19.23 - $28.85 an hour
- Computer literacy
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Service Desk Technician
Newsweb LLC —Chicago, IL
- $45,000 - $55,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Free parking
- Health insurance
Quick Apply
9d

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Senior Desktop Support Technician

Vistex BKV -
Hoffman Estates, IL

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Job Details

$75,000 - $90,000 a year

Benefits

Health insurance
401(k)
Paid time off

Qualifications

Desktop computer repair
IT user and group management
Laptop (troubleshooting support)
Coaching
In-person customer service
Hardware maintenance
Windows
Associate's degree in information technology
Computer hardware
Desktop (troubleshooting support)
Desktop administration
Escalation handling
PowerShell

Full Job Description

Vistex is a global enterprise software and services company that helps businesses take control of their mission-critical processes. With a multitude of programs covering pricing, trade, royalties and incentives, it can be complicated to see where all the money is flowing, let alone how much difference it makes to the topline and the bottom line. With Vistex, business stakeholders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar spent or earned is really driving growth, and not just additional costs. The world’s leading enterprises across a spectrum of industries rely on Vistex every day to propel their businesses.

The Senior Desktop Support Technician provides advanced Tier 2/3 technical support to end users, serving as an escalation point for complex hardware, software, identity/access, and connectivity issues across onsite and remote environments. This role leads to end-user device provisioning, imaging, deployments, and lifecycle management, and is expected to drive standardization and continuous improvement of support processes through documentation, knowledge management, and proactive problem management. The Senior Desktop Support Technician partners closely with the IT Support Manager and the broader IT team to coordinate incident response and support key IT initiatives and projects, while providing technical guidance and knowledge sharing to other support staff as needed (this role is a technical lead and does not have direct people-management responsibilities).

Responsibilities:

Provide advanced end-user support and serve as an escalation point for complex incidents and service requests, resolving issues efficiently and professionally while building rapport with the user base

Maintain accurate ticket status and document troubleshooting, root-cause findings, and resolution details in the company service tracking system; identify recurring issues and recommend corrective actions

Create and manage user accounts, profiles and groups; troubleshoot access, permissions, authentication issues, and coordinate with other IT teams in supporting MS Active Directory and MS Entra (MS Azure)

Process offboarding activities, including disabling terminated and expired accounts, in accordance with IT and HR procedures

Build, image, configure, and deploy new user computers; manage standard builds and deployment workflows (e.g., Intune/Autopilot or equivalent) and conduct initial user orientation/training as needed

Create and maintain end-user documentation, support procedures, and knowledge base articles

Support and troubleshoot Microsoft 365 applications and services, including Outlook connectivity, Teams collaboration, and identity/authentication issues in Active Directory and MS Entra (MS Azure)

Monitor for, triage, and remediate virus and malware-related issues

Maintain quality of service by enforcing desktop and organizational standards, endpoint security baselines, and configuration/compliance requirements

Diagnoses and resolve hardware and software faults, including Windows PC and Mac hardware and software

Provide high touch/VIP support for C-level executives and key stakeholders, communicating status, impact, and timelines clearly

Manage Audio-Visual system to allow in person and remote meetings in dedicated office meeting rooms

Learn and support the rollout of new applications

Work with the IT Purchasing Analyst to obtain quotes for hardware and software

Manage stock of equipment, consumables, and other supplies

Maintain the IT computer hardware lifecycle, including refresh, redeployment, and decommission

Create and manage phone extensions and basic telephony user settings through MS Teams platform as applicable

Install, upgrade, support, and troubleshoot printers and authorized peripheral equipment

Maintain physical office infrastructure (e.g., cabling, conference rooms)

Act as a technical lead for desktop support by coaching and assisting other technicians, providing technical guidance on complex issues, promoting consistent standards, and contributing to training and knowledge transfer (no direct supervisory responsibilities)

Perform proactive problem management by analyzing trends, leading root-cause investigations, and partnering with other IT teams to implement preventative fixes

Develop and maintain automation (e.g. PowerShell) and standardized configurations to improve support efficiency, device compliance, and user experience

Coordinate with vendors and service providers for repairs, warranty claims, and escalations; validate work performed and maintain service documentation

tasks, timelines, communications, and post-implementation support
Provide on-call and after-hours support

The compensation for this position is $75000-$90000 annually. Base pay will vary depending on factors, including but not limited to, a candidate’s location, job-related knowledge, skills and work experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus. Vistex provides highly competitive benefits including comprehensive healthcare plan, 401(k) and paid time off, including paid volunteerism days!

About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it is actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It is why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up. ™

Experience

Required

5 year(s): years of experience in end-user support roles (onsite and remote), including ownership of escalations and complex troubleshooting
Ability to prioritize work and set reasonable expectations with users at all levels
Strong problem-solving, customer service, and verbal/written communication skills
Strong PC, laptop, Mac, and peripheral hardware skills
Strong understanding of Windows desktop operating systems (e.g., Windows 11 Professional)
Experience with Microsoft Active Directory, including adding/removing users and managing access/permissions
Experience with scripting/automation (e.g., PowerShell) for troubleshooting, reporting, and task automation
Experience supporting executive management personnel
Demonstrated ability to influence and lead through technical expertise, collaboration, and coaching (this position is an individual contributor/technical lead role with no direct reports)

Preferred

Understanding of Apple iOS
Experience managing Microsoft Entra ID (Azure AD) and identity concepts (MFA, conditional access fundamentals, SSO concepts) as they relate to end-user support
Strong knowledge of endpoint/device management (e.g., Microsoft Intune) including configuration profiles, application deployment, compliance, and troubleshooting
Good understanding of network concepts and protocols such as TCP/IP, DNS, DHCP, routing, switching, and firewalls
Knowledge of Audio-Visual system equipment, software and maintenance
Relevant certifications preferred (e.g., CompTIA A+/Network+, Microsoft endpoint/modern desktop credentials, ITIL Foundation)
Technical writing skills for creating and updating processes and procedures

Education

Required

Associates or better in Information Technology or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

desktop technician jobs in buffalo grove, il

Senior Desktop Support Technician

IT Field Support Technician

IT Support Technician

IT Support Specialist

Desktop Support Technician - O'Hare Airport

IT HELP DESK TECHNICIAN

Information Technology Support Technician

IT Support Desk Technician

RETAIL COMPUTER TECHNICIAN

Sr. IT Help Desk Analyst

IT Technician (Level 1-2)

Service Desk Technician

3D Printer Support and Repair Technician

Diesel Technician

Fleet Maintenance Technician (NO CDL)

Deskside Tech

Desktop Support Engineer (Full-Time) Lake Forest – Illinois

End User Support Technician

IT Asset Refurbishment Technician

Service Desk Technician

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